Logo
Great Place to Work - Certified

Seamlessly Integrate Ameyo with Leading Applications

Improve customer communication and retention with CRM Integration and deliver consistent customer service

What is a CTI?

Computer telephony integration, or CTI, is any technology which allows computers to interact with your telephone systems. At the same time, the users can perform all the call related activities such as putting the call on hold, call transfer, conference, etc directly from the desktop itself. Since various communication devices can interact with one another using CTI integration, it permits centralized control via a unified interface. 

Benefits of Contact Center Software - CRM Integration

Unified Agent Desktop

Improved Agent Productivity

Eliminate the need to manually switch tabs for using telephony functions like putting calls on hold, call transfer, call conferencing, etc, and accessing customer data in CRM

Contextual Agent Interactions

Maintain all call-related data in one place and deliver a context-driven customer experience with real-time data sync in both applications

Monitoring

Call Center Activity Monitoring

Monitor, record and analyze the call data, allowing the supervisors and managers to make real-time insightful decisions

CTI Integration

Toolbar Integration with Multiple Tabs

Allow agents to make the interactions more effective with features like CTI pop-up even while switching between multiple tabs

Trusted by 2000+ Brands across 60+ Countries

Ola
Aegon Life
SC
BYJU'S
ZOHO
swiggy

Contact Center Integration with leading CRM and Helpdesk systems

Freshdesk Mint

Freshdesk Mint

Freshdesk Mint’s integrations with Ameyo Call Center Solution have comprehensive and personalized customer interactions to deliver high levels of customer service. Improve agent productivity with features such as One-click dial, ticket management. Automated pop-ups to prevent the agent from losing out on an ongoing task.

LEARN MORE ABOUT FRESHDESK MINT>>

Zendesk-logo-2016

Zendesk

Build a strong base of loyal customers by enabling CRM integration between Ameyo and Zendesk. Instantly respond to customer requests by using a unified screen with all the customer information. Provide 24/7 customer support along with personalized responses to improve customer satisfaction.

LEARN MORE ABOUT ZENDESK>>

zoho

Zoho CRM Integration

Integrate Ameyo with Zoho CRM Integration to have personalized, contextual customer interactions and delivering a seamless customer experience. Workflow automation and intelligent call routing to serve the customers better. Review and analyze recorded call logs for agent training and productivity.

LEARN MORE ABOUT ZOHO>>

kapp-logo

Kapture

Ameyo-Kapture Integration helps to automate the sales process to deliver a great customer experience. This integration offers a complete package for businesses to do end-to-end sales and enable their agents to increase productivity while dealing with customers. Make your customers feel valued by delivering a personalized experience.

LEARN MORE ABOUT KAPTURE>>

Microsoft-Dynamics

Microsoft Dynamics 365

Ameyo and Microsoft Dynamics CRM Integration seamlessly work to achieve top-level efficiency. Enable agents to deliver personalized services with the help of customer profile information displayed in an intuitive user interface. Improve your contact center productivity to reach new heights of business growth.

LEARN MORE ABOUT MS DYNAMICS>>

leadsquared

Lead Squared

Improve your agent productivity and customer satisfaction by integrating Ameyo and Lead Squared. Manage lead activities and capture all lead details at one place. One-click call option and automated workflows to improve agent efficiency.

zoho-desk-logo

Zohodesk

Integrate Ameyo with Zohodesk to make your contact center’s operations seamless. With enriched functionalities like call context association preserve context across customer’s journey. Monitor the call duration time in real-time to analyze the agent’s productivity. Agents can easily attach the new call to an existing ticket with a single click using the voice telephony toolbar.

freshsales-logo

Freshsales

Make your agent’s life easy with Ameyo-Freshsales integration. Agents can deliver personalized services to their customers with click-based object association ensuring that the context is preserved throughout the customer’s journey. Allow your agents to directly login within the Freshsales interface without any break.

Want to make life easier for you and your agents with CRM Integration?

Frequently Asked Questions

Following are some of the integration approaches:

-URL based integration – Open your CRM within Ameyo
-Web Toolbar integration – Let Ameyo telephony panel sit in your CRM
-Chrome Toolbar Extension Integration – Chrome Plugin

Watermark

Computer Telephony Integration (CTI) empower an agent with extra customer context which leads to:-

– A Contextual Conversation: Pop-up with customer profile information displayed at a single intuitive interface providing agents with a comprehensive understanding of the customer

– Increased FCR: Having in-context conversation along with skills-based routing is one of the best ways to improve First Contact Resolution rate

Watermark

Ameyo can integrate with most of the third-party systems such as:

– Web Toolbar Based: Zoho, Vtiger, Talisma, etc.

– Ticketing Solutions: Zendesk, Freshdesk, etc.

–URL based – Core Banking Solutions, Billing/ BI Tools, Leadsquared, Kapture

However, a feasibility check is required before any new integration approach.

Watermark

Ameyo is fully capable of co-existing with the current infrastructure of an organization. Eg, PBX, CRM, Ticketing, customer’s existing database or any kind of hard phones or soft phones. There are various methods of integration through which this can be made possible. Example: URL based integration or web toolbar integration in case of a CRM.

Watermark

Yes, we can easily integrate Ameyo with an Interactive Voice Response (IVR).

For example, a customer calls a call center. The system passes the CLI to the backend system and figure out that its registered customer. Thus the IVR options and prompts are played customized for a customer and not a prospect.

Watermark

Related Articles

7 Ways to Improve Customer Engagement with Call Center Integrations

Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does n...

How Computer Telephony Integration (CTI) Can Breathe Life Back in Call Centers

There’s a thing with technology – you can run from it; you can hide; but you can’t escape it.  What it promises us is so stunn...

Ameyo Emerge and Freshdesk Mint Integration – The Why and How of it

For businesses grappling with the customer experience and agent experience, it is almost a daily struggle to deal with customers who...