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Seamlessly Integrate Ameyo with Leading Applications

Improve customer communication and retention with CRM Integration and deliver consistent customer service

Trusted by 2000+ Brands across 60+ Countries

Ola
Aegon Life
SC
BYJU'S
ZOHO
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What is a CTI?

Computer telephony integration, or CTI, is any technology which allows computers to interact with your telephone systems. At the same time, the users can perform all the call related activities such as putting the call on hold, call transfer, conference, etc directly from the desktop itself. Since various communication devices can interact with one another using CTI integration, it permits centralized control via a unified interface. 

Benefits of Contact Center Software - CRM Integration

Unified Agent Desktop

Improved Agent Productivity

Eliminate the need to manually switch tabs for using telephony functions like putting calls on hold, call transfer, call conferencing, etc, and accessing customer data in CRM

Contextual Agent Interactions

Maintain all call-related data in one place and deliver a context-driven customer experience with real-time data sync in both applications

Monitoring

Call Center Activity Monitoring

Monitor, record and analyze the call data, allowing the supervisors and managers to make real-time insightful decisions

Seamless Conversation across Multiple Tabs

Allow agents to make the interactions more effective with features like CTI pop-up even while switching between multiple tabs

CTI Integration

Chat Support for Omnichannel Engagement

Engage with your customers on chat – WhatsApp chat or web chat while allowing your agents to easily manage different conversations from a single screen (CRM).

Contact Center Integration with leading CRM and Helpdesk systems

Freshdesk Mint

Freshdesk Mint CRM Integration

Freshdesk Mint’s CRM integrations with Ameyo Call Center Solution have comprehensive and personalized customer interactions to deliver high levels of customer service. Improve agent productivity with features such as One-click dial, ticket management. Automated pop-ups to prevent the agent from losing out on an ongoing task.

LEARN MORE ABOUT FRESHDESK MINT>>

Zendesk-logo-2016

Zendesk CRM Integration

Build a strong base of loyal customers by enabling CRM integration between Ameyo and Zendesk. Instantly respond to customer requests by using a unified screen with all the customer information. Provide 24/7 customer support along with personalized responses to improve customer satisfaction.

LEARN MORE ABOUT ZENDESK>>

zoho

Zoho CRM Integration

Integrate Ameyo with Zoho CRM Integration to have personalized, contextual customer interactions and delivering a seamless customer experience. Workflow automation and intelligent call routing to serve the customers better. Review and analyze recorded call logs for agent training and productivity.

LEARN MORE ABOUT ZOHO>>

kapp-logo

Kapture CRM Integration

Ameyo-Kapture Contact Center CRM Integration helps to automate the sales process to deliver a great customer experience. This integration offers a complete package for businesses to do end-to-end sales and enable their agents to increase productivity while dealing with customers. Make your customers feel valued by delivering a personalized experience.

LEARN MORE ABOUT KAPTURE>>

Microsoft-Dynamics

Microsoft Dynamics 365 CRM Integration

Ameyo and Microsoft Dynamics CRM Integration seamlessly work to achieve top-level efficiency. Enable agents to deliver personalized services with the help of customer profile information displayed in an intuitive user interface. Improve your contact center productivity to reach new heights of business growth.

LEARN MORE ABOUT MS DYNAMICS>>

leadsquared

Lead Squared CRM Integration

Improve your agent productivity and customer satisfaction by integrating Ameyo and Leadsquared. Manage lead activities and capture all lead details in one place. Get a one-click call option and automated workflows to improve agent efficiency.

zoho-desk-logo

Zohodesk CRM Integration

Integrate Ameyo with Zohodesk to make your contact center’s operations seamless. With enriched functionalities like call context association preserve context across customer’s journey. Monitor the call duration time in real-time to analyze the agent’s productivity. Agents can easily attach the new call to an existing ticket with a single click using the voice telephony toolbar.

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Freshsales CRM Integration

Make your agent’s life easy with Ameyo-Freshsales integration. Agents can deliver personalized services to their customers with click-based object association ensuring that the context is preserved throughout the customer’s journey. Allow your agents to directly login within the Freshsales interface without any break.

Salesforce CRM Integration

Allow the agents to drive contextual conversations with the customer by integrating Ameyo’s Call Center Software with Salesforce. With the extensive capabilities of Salesforce Integration, agents get the flexibility of single sign-on, ensuring a hassle-free agent experience.

LEARN MORE ABOUT Salesforce>>

Want to make life easier for you and your agents with CRM Integration?

Feature Highlights - Integrating Ameyo with Leading CRMs and Tools

Click-to-Call
Click-to-Call
integration
Two-way Sync
Call Recording
Call Recording
ivr
Interactive Voice Response
auto-dialer-2
Auto Dialer
Quality Monitoring
Quality Monitoring
Report-Dashboard
Live Monitoring
Outbound Reports
Call Reports
live-chat
Chat Integration
Improve-Efficiency-with-Lesser-Workforce
Automated Workflows
Star Star Star Star

Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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oriente
hdfc
byjus
zoho
bankbazaar
ikea

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Frequently Asked Questions

Following are some of the integration approaches:

-URL based integration – Open your CRM within Ameyo
-Web Toolbar integration – Let Ameyo telephony panel sit in your CRM
-Chrome Toolbar Extension Integration – Chrome Plugin

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Computer Telephony Integration (CTI) empower an agent with extra customer context which leads to:-

– A Contextual Conversation: Pop-up with customer profile information displayed at a single intuitive interface providing agents with a comprehensive understanding of the customer

– Increased FCR: Having in-context conversation along with skills-based routing is one of the best ways to improve First Contact Resolution rate

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Ameyo can integrate with most of the third-party systems such as:

– Web Toolbar Based: Zoho, Vtiger, Talisma, etc.

– Ticketing Solutions: Zendesk, Freshdesk, etc.

–URL based – Core Banking Solutions, Billing/ BI Tools, Leadsquared, Kapture

However, a feasibility check is required before any new integration approach.

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Ameyo is fully capable of co-existing with the current infrastructure of an organization. Eg, PBX, CRM, Ticketing, customer’s existing database or any kind of hard phones or soft phones. There are various methods of integration through which this can be made possible. Example: URL based integration or web toolbar integration in case of a CRM.

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Yes, we can easily integrate Ameyo with an Interactive Voice Response (IVR).

For example, a customer calls a call center. The system passes the CLI to the backend system and figure out that its registered customer. Thus the IVR options and prompts are played customized for a customer and not a prospect.

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