Seamlessly Integrate Ameyo with Leading Applications
Improve customer communication and retention with CRM Integration and deliver consistent customer service
Trusted by 2000+ Brands across 60+ Countries
What is a CTI?
Computer telephony integration, or CTI, is any technology which allows computers to interact with your telephone systems. At the same time, the users can perform all the call related activities such as putting the call on hold, call transfer, conference, etc directly from the desktop itself. Since various communication devices can interact with one another using CTI integration, it permits centralized control via a unified interface.
Benefits of Contact Center Software - CRM Integration
Improved Agent Productivity
Eliminate the need to manually switch tabs for using telephony functions like putting calls on hold, call transfer, call conferencing, etc, and accessing customer data in CRM
Contextual Agent Interactions
Maintain all call-related data in one place and deliver a context-driven customer experience with real-time data sync in both applications
Call Center Activity Monitoring
Monitor, record and analyze the call data, allowing the supervisors and managers to make real-time insightful decisions
Seamless Conversation across Multiple Tabs
Allow agents to make the interactions more effective with features like CTI pop-up even while switching between multiple tabs
Chat Support for Omnichannel Engagement
Engage with your customers on chat – WhatsApp chat or web chat while allowing your agents to easily manage different conversations from a single screen (CRM).
Contact Center Integration with leading CRM and Helpdesk systems
Freshdesk Mint CRM Integration
Freshdesk Mint’s CRM integrations with Ameyo Call Center Solution have comprehensive and personalized customer interactions to deliver high levels of customer service. Improve agent productivity with features such as One-click dial, ticket management. Automated pop-ups to prevent the agent from losing out on an ongoing task.
Zendesk CRM Integration
Build a strong base of loyal customers by enabling CRM integration between Ameyo and Zendesk. Instantly respond to customer requests by using a unified screen with all the customer information. Provide 24/7 customer support along with personalized responses to improve customer satisfaction.
Zoho CRM Integration
Integrate Ameyo with Zoho CRM Integration to have personalized, contextual customer interactions and delivering a seamless customer experience. Workflow automation and intelligent call routing to serve the customers better. Review and analyze recorded call logs for agent training and productivity.
Kapture CRM Integration
Ameyo-Kapture Contact Center CRM Integration helps to automate the sales process to deliver a great customer experience. This integration offers a complete package for businesses to do end-to-end sales and enable their agents to increase productivity while dealing with customers. Make your customers feel valued by delivering a personalized experience.
Microsoft Dynamics 365 CRM Integration
Ameyo and Microsoft Dynamics CRM Integration seamlessly work to achieve top-level efficiency. Enable agents to deliver personalized services with the help of customer profile information displayed in an intuitive user interface. Improve your contact center productivity to reach new heights of business growth.
Lead Squared CRM Integration
Improve your agent productivity and customer satisfaction by integrating Ameyo and Leadsquared. Manage lead activities and capture all lead details in one place. Get a one-click call option and automated workflows to improve agent efficiency.
Zohodesk CRM Integration
Integrate Ameyo with Zohodesk to make your contact center’s operations seamless. With enriched functionalities like call context association preserve context across customer’s journey. Monitor the call duration time in real-time to analyze the agent’s productivity. Agents can easily attach the new call to an existing ticket with a single click using the voice telephony toolbar.
Freshsales CRM Integration
Make your agent’s life easy with Ameyo-Freshsales integration. Agents can deliver personalized services to their customers with click-based object association ensuring that the context is preserved throughout the customer’s journey. Allow your agents to directly login within the Freshsales interface without any break.
Salesforce CRM Integration
Allow the agents to drive contextual conversations with the customer by integrating Ameyo’s Call Center Software with Salesforce. With the extensive capabilities of Salesforce Integration, agents get the flexibility of single sign-on, ensuring a hassle-free agent experience.
Want to make life easier for you and your agents with CRM Integration?
Feature Highlights - Integrating Ameyo with Leading CRMs and Tools
Interactive Voice Response
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
Sankar Rao A.
Director - Products
Sr Network Engineer
Head of Electronic Banking
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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