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Contact Center Software and Zendesk CRM Integration

Manage your interactions in one place across channels with Zendesk Integrations

Trusted by 2000+ Brands across 60+ Countries

Ola
Aegon Life
SC
BYJU'S
ZOHO
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Deliver Powerful Call Management Features With Zendesk Integrations

Zendesk Certified App

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Advanced Call Handling Features

Automate Ticket Creation With Embedded Call Records

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Comprehensive Reporting and Monitoring

Zendesk Certified App

Zendesk Certified App

Seamlessly integrate Zendesk with Ameyo via the Zendesk marketplace, which lists the certified apps after a stringent certification procedure. The public app integration is facilitated using connectors that Ameyo offers. With public app integration, the Ameyo app is visible in the Zendesk UI. Get access to Ameyo and Zendesk applications within a single window and deliver contact center calling effectively.

Power up your Agents with Comprehensive Call Handling Features

Power up your Agents with Comprehensive Call Handling Features

Enable your agents with powerful dialers,on-call options like Call Transfer, Conference Call, Call Recording, and Call-Back option along with setting various Call Dispositions for all the calls dialed or received. In addition to basic telephony functions like dialing and receiving calls, Zendesk Integrations with Ameyo contact center enables your agents with power dialing functions. Increase your call handling efficiency and ticket resolution rates with Ameyo CRM integration with Zendesk.

Automate Ticket Creation With Embedded Call Records

Automate Ticket Creation With Embedded Call Records

Save your agent time with an automatic ticket generation for an incoming. Link your calls to existing tickets at your flexibility to deliver contextual conversations. Maintain real-time data sync in both the applications with all the call-related data including the call recording URL automatically getting tagged with the relevant ticket. Help your agents with complete context for easier call handling.

Deliver Context-Driven Interactions

Deliver Context-Driven Interactions

With Ameyo CRM integration with Zendesk, notify your help desk agents with related customer details via automated CTI pop-up for all the inbound and outbound calls. Transfer the context of the ticket while transferring the call to an agent or supervisor to deliver seamlessly in the first go. Enable your agents with all relevant information with both the applications working in real-time sync. Deliver a personalized customer experience and improve your agent productivity with Zendesk Call Center Integration.

Empower Supervisors with Reporting and Monitoring Analytics

Empower Supervisors with Reporting and Monitoring Analytics

Have comprehensive reporting of call center agents’ performance and other KPIs with Ameyo contact center dashboards. Instantly manage the agent workforce in real-time, with a holistic view of live calls, call duration, etc., and analyze the reports to take spontaneous yet informed decisions. Get access to call metrics data like call duration and average handling time for tickets in Zendesk and work on actionable ways to improve your first call resolution rate.

Chat Support for Omnichannel Engagement via Toolbar-based Integration

Engage with your customers on chat – WhatsApp chat or web chat while allowing your agents to easily manage different conversations from a single screen (CRM). Transfer the chat, dispose the chat while adding notes for future reference. Ensure all this while allowing the supervisor to monitor chat sessions, active agents on the queue, and campaign in real-time.

Start Your Own Call Center

freshdesk
Freshdesk Integration

Increase agent efficiency and ease of handling support tickets with Freshdesk integration.

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MS Dynamics

Get a holistic view of customer information by connecting Ameyo with MS Dynamics 365.

zoho-integration
Zoho CRM Integration

Integrate Ameyo with Zoho CRM to have personalized, contextual customer interactions.

CRM INTEGRATION

Complete Guide To Smoothen Telephony Integration With Your CRM

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Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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oriente
hdfc
byjus
zoho
bankbazaar
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