Contact Center Software and Zendesk CRM Integration

Manage your interactions in one place across channels with Zendesk Integrations

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Deliver Powerful Call Management Features With Zendesk Integrations

Zendesk Certified App

Advanced Call Handling Features

Automate Ticket Creation With Embedded Call Records

Comprehensive Reporting and Monitoring

Zendesk Certified App

Seamlessly integrate Zendesk with Ameyo via the Zendesk marketplace, which lists the certified apps after a stringent certification procedure. The public app integration is facilitated using connectors that Ameyo offers. With public app integration, the Ameyo app is visible in the Zendesk UI. Get access to Ameyo and Zendesk applications within a single window and deliver contact center calling effectively.

Power up your Agents with Comprehensive Call Handling Features

Enable your agents with powerful dialers,on-call options like Call Transfer, Conference Call, Call Recording, and Call-Back option along with setting various Call Dispositions for all the calls dialed or received. In addition to basic telephony functions like dialing and receiving calls, Zendesk Integrations with Ameyo contact center enables your agents with power dialing functions. Increase your call handling efficiency and ticket resolution rates with Ameyo CRM integration with Zendesk.

Automate Ticket Creation With Embedded Call Records

Save your agent time with an automatic ticket generation for an incoming. Link your calls to existing tickets at your flexibility to deliver contextual conversations. Maintain real-time data sync in both the applications with all the call-related data including the call recording URL automatically getting tagged with the relevant ticket. Help your agents with complete context for easier call handling.

Deliver Context-Driven Interactions

With Ameyo CRM integration with Zendesk, notify your help desk agents with related customer details via automated CTI pop-up for all the inbound and outbound calls. Transfer the context of the ticket while transferring the call to an agent or supervisor to deliver seamlessly in the first go. Enable your agents with all relevant information with both the applications working in real-time sync. Deliver a personalized customer experience and improve your agent productivity with Zendesk Call Center Integration.

Empower Supervisors with Reporting and Monitoring Analytics

Have comprehensive reporting of call center agents’ performance and other KPIs with Ameyo contact center dashboards. Instantly manage the agent workforce in real-time, with a holistic view of live calls, call duration, etc., and analyze the reports to take spontaneous yet informed decisions. Get access to call metrics data like call duration and average handling time for tickets in Zendesk and work on actionable ways to improve your first call resolution rate.

Chat Support for Omnichannel Engagement via Toolbar-based Integration

Engage with your customers on chat – WhatsApp chat or web chat while allowing your agents to easily manage different conversations from a single screen (CRM). Transfer the chat, dispose the chat while adding notes for future reference. Ensure all this while allowing the supervisor to monitor chat sessions, active agents on the queue, and campaign in real-time.

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Freshdesk Integration

Increase agent efficiency and ease of handling support tickets with Freshdesk integration.

MS Dynamics

Get a holistic view of customer information by connecting Ameyo with MS Dynamics 365.

Zoho CRM Integration

Integrate Ameyo with Zoho CRM to have personalized, contextual customer interactions.

Complete Guide To Smoothen Telephony Integration With Your CRM

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We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering beyond expectations.

Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

Unitel embarks on a journey of digital transformation with Ameyo

Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.

Tulga Otgonbayar
Chief Information Officer

Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution

Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.

Vikram Singh Nathawat
Director and Co-Founder

Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.