Logo
Ameyo and Exotel Announce Merger
info@ameyo.com

Contact Center Software and Zoho CRM Integrations

Manage your interactions in one place across channels with Zoho CRM Integrations

Trusted by 2000+ Brands across 60+ Countries

Ola
Aegon Life
SC
BYJU'S
ZOHO
swiggy

DeliveDeliver Powerful Call Management Features With Zoho CRM Integrations

Zendesk-Certified-App-icon

Personalized Contextual Interactions

Improved-Agent-Productivity-icon

Log all Customer Interactions

Rule-based Routing

Improve Agent Productivity

Personalized Contextual Interactions

Personalized Contextual Interactions

Never lose sight of the context of the conversation. Agents have access to the customer profile and interaction history before connecting any inbound or outbound call. With Ameyo and Zoho CRM Integrations, the agents can see all the contact information on the same UI rather than switching between different tabs.

Log all Customer Interactions

Log all Customer Interactions

Automatically log all the inbound and outbound calls with Zoho CRM integrations with call center software. These logs can later be used for agent training and improving their productivity. The supervisor can review these logs to give timely and effective feedback to the agents to enhance their performance and deliver excellent customer support.

Rule-based Routing

Rule-based Routing

Use the pre-set Zoho CRM integrations parameters to take real-time decisions using Ameyo. No need to set different rules for both the systems. Combining the information stored in the Zoho database to route the customer query to the right agent for faster query resolution. Setting the rules to improve agent productivity and customer support.

Improve Agent Productivity

Improve Agent Productivity

Combine Ameyo with Zoho CRM integrations to improve agent productivity by eliminating the manual tasks such as dialing and logging call dispositions. Make it easy for the customers to interact with your business and deliver an effortless, smooth customer experience by automating the activities with intelligent routing to avoid repeatedly asking the customers for their details. This leads to greater customer satisfaction and loyalty.

Chat Support for Omnichannel Engagement via Toolbar-based Integration

Engage with your customers on chat – WhatsApp chat or web chat while allowing your agents to easily manage different conversations from a single screen (CRM). Transfer the chat, dispose the chat while adding notes for future reference. Ensure all this while allowing the supervisor to monitor chat sessions, active agents on the queue, and campaign in real-time.

Integrate Ameyo with Other Leading Applicationas​

MS Dynamics
MS Dynamics

Get a holistic view of customer information by connecting Ameyo with MS Dynamics 365.

Agent-routing
Zendesk Integration

Build a strong base of loyal customers by integrating Ameyo with Zendesk.

business-hours
Freshdesk Integration

Increase agent efficiency and ease of handling support tickets with Freshdesk integration.

cars24-logo

CUSTOMER SUCCESS STORY

See how Cars24 improved their Lead Conversion while significantly reducing the overall TAT

Download Case Study

Star Star Star Star

Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

sc
oriente
hdfc
byjus
zoho
bankbazaar
ikea

View all Customers »


Take your Customer Experience to the Next level with

Ameyo's Customer Engagement Platform

Related Articles

Ameyo Emerge Zoho CRM integration: Personalized Customer Experience gets Colossal Push

Just a single glance at the accessible pool of data, and you are gung ho about providing clear-cut personalized customer experience!...

Customer Experience takes a Major Leap with Ameyo Engage and Zoho PhoneBridge Integration

Which brand in today’s world doesn’t want superior customer experience, without all hassles of the complexities of interactions? Ok,...

How Computer Telephony Integration (CTI) Can Breathe Life Back in Call Centers

There’s a thing with technology – you can run from it; you can hide; but you can’t escape it.  What it promises us is so stunn...