Convert Prospects Fast from Search and Maps using Google’s Business Messages

Increase conversions and reduce call volumes with this new channel of conversational marketing

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    Customer Engagement Platform

    -- Trusted by 2000+ Enterprises in 60+ Countries --

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    Why Google’s Business Messages?

    68% of all website traffic comes from Search

    Search is still the most important channel driving 68% website traffic of which organic search contributes to 40% while paid search contributes to 28%

    (Source: SmartInsights)

    75% of consumers prefer private messaging over traditional channels

    Consumers prefer private resolution with 75% of consumers indicating that they would prefer to engage with a brand over private messaging channels than traditional channels

    (Source: Adrianswinscoe)

    Consumers require quick, contextual, and hyper-personalized responses

    Consumers are impatient and expect immediate responses from brands for sales and service. Brands that meet these expectations in a quick and meaningful way will build strong relationships with their customer

    Benefits of Google’s Business Messages

    Contextual communication

    Increase conversions with contextual and hyper-personalized conversations

    Use Business Messages to have real-time conversations with your customers for sales or service directly within Google apps – Search & Maps. Hyper-personalize the conversations by connecting the customers with your local team.

    Reduce Inbound call volume and costs

    With Business Messages, customers can directly converse with the brand using a bot and live agent. This helps brands to reduce the incoming call volume and associated costs without affecting the customer experience

    What is Google’s Business Messages

    A new conversational channel to connect with your customers

    Order based dialing
    Mobile Conversational Channel
    Google’s Business Messages is a mobile conversational channel that brings all the chats from different entry points of Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results. Customers with different devices - iOS, Windows, or Android can initiate a chat with the businesses using Google’s Business Messages.
    Randomized Auto Dialing
    Converse with Bot & Human Agent
    Once the customer initiates a chat, a notification message is sent and then a bot initiates a conversation with the customer. Based on the nature of the query, Business Messages allow a seamless transition between a bot and a human agent. The bot helps businesses reduce the number of chats per agent, thus increases productivity.
    Dialing based call
    Rich Media Support
    To provide ease of communication to the customer, Google’s Business Messages support different kinds of media like text messages, videos, GIFs, carousels, images, rich cards, and chip messages. Let the customers find a quick resolution to all their queries from within the Google Business Messages and increase conversions.
    Order based dialing
    Automated Ticket Creation and Routing
    A new ticket is created when the customer initiates a conversation through Google’s Business Messages. This ticket can be further handled by a bot or agent and if the query is resolved instantly, it will be closed as a Lite Ticket. If the customer query remains unresolved, the automatically generated ticket will be routed to the right department or agent according to the predefined routing algorithm.
    Randomized Auto Dialing
    Improve Customer Experience with CSAT Data
    Ameyo’s intelligent routing algorithm allows the brands to efficiently route the queries to the best-suited agent which helps them increase their responsiveness towards the customer. This further enhances the customer experience and customer satisfaction rate.With customer satisfaction data and feedback captured and shared by Google, brands can take necessary actions to further analyze and improve the customer experience.
    Dialing based call
    Rich Media Support
    To provide ease of communication to the customer, Google’s Business Messages support different kinds of media like text messages, videos, GIFs, carousels, images, rich cards, and chip messages. Let the customers find a quick resolution to all their queries from within the Google Business Messages and increase conversions.

    Use cases of Google’s Business Messages

    Why Ameyo for Google’s Business Messages?

    Omnichannel communication

    Single Platform for all Customer Engagement Solutions

    Ameyo’s omnichannel customer engagement platform helps you optimize the customer experience across the entire conversion journey from Message to Bot to a Human Agent

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    Quick Implementation

    With Ameyo’s cloud offering of Google’s Business Messages, you can get started quickly and have conversations with your customers in real-time

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    Enterprise-grade security

    Built for the Enterprise

    Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

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    17+ years of Expertise in Customer Engagement

    Ameyo has been providing customer engagement solutions for the last 17+ years. It helps consumer-facing brands implement results-focused engagement with customers across mediums like voice, email, chat, social media, and video for sales, on-boarding, customer service, and collections use cases

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    Trusted by Global Brands

    Ameyo has been trusted by 2,000+ brands across 21 verticals in 60+ countries including marquee brands like HDFC ERGO General Insurance, Sridhar Insurance, Apollo Health and Lifestyle, Zolo, BYJU’S, D.Light, STC Channels, LR Data, SP Madrid, Toppr, Jubilant FoodWorks, Spice Money, Rebel Foods (Faasos), and VistaPrint

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    Pay as You Go

    Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement.

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    Get Started with
    Google's Business Messages

    Yes, get me a demo

    Ameyo's Integration with Google's Business Messages

    Faster Conversions from Multiple Entry Points
    Personalized Welcome Messages
    Tailor-Made Conversation Flows
    Zero-Customer waiting time
    Rich Media Support
    Seamless Bot to Agent Transfer
    Automate Routine Customer Inquiries
    Single View of Customer
    Unified Agent Desktop
    Ticket Management

    Ready to boost your conversions with Google's Business Messages?

    Star Star Star Star

    Sankar Rao A.

    Director - Products

    Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
    Star Star Star Star Star

    Shivam M.

    Sr Network Engineer

    Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
    Star Star Star Star Star

    Ehab M.

    Easy to use and customize application with excellent support team
    Star Star Star Star Star

    Mitesh S.

    System Support Engineer

    I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

    The Ameyo Advantage

    Leader in Customer Experience & Contact Center Solutions

    Work from Home Ready with Ameyo’s Unique Offerings

    Honorable Mention in Gartner Magic Quadrant for 3 Years

    Work from Home Ready with Ameyo’s Unique Offerings

    Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

    Work from Home Ready with Ameyo’s Unique Offerings

    Deloitte Technology Fast 500 ASIA PACIFIC, 2014


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    Frequently Asked Questions

    Small businesses with few stores can get started using Google My Business App. For enterprises with many stores/branches, a partner, such as Ameyo can help you with the implementation and optimization. Ameyo’s cloud offering can help you get started with Google’s Business Messages quickly.


    Prospective customers can start a conversation with your business by clicking on the “Message” icon within Google Search or Maps on their Android devices.