SOCIAL MEDIA CUSTOMER SERVICE SOLUTION
Initiate Conversations to Increase Your Customer Base with Social Media Customer Service
Provide Quick Support
Create conversation automatically with Ameyo Call Center Software when a customer reaches you on Facebook, Twitter, WhatsApp, WeChat, Viber or LINE. Enable agents to resolve customer query on the same interface without having to switch to another tab.
Build Relationship with Customer
With Social Media Customer Service Solutions personalize your conversation with customers and make it convenient for them to reach you. Delight them with quick response and inspire loyalty.
Gain Valuable Insight
Engage with your customers and interact with them on social media. Reduce the login time into any channel and manage these activities on the unified agent desktop.
Handle Issues Efficiently
Social Media Customer Service Solutions allows add notes to the conversations to reduce waiting time and quickly get the context of the conversation, this helps the agents resolve the issue faster.
Start Your Own Call Center with Omnichannel Customer Engagement Platform
Manage inbound and outbound calling to make each interaction count. Get contextual data of each conversation with live recording
Respond faster to emails via automatically generated interactions and delight your customers with quick response
Use Web Chat, In-App Chat and, Chat Messenger to initiate and receive interactions from your customers
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
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