SOCIAL MEDIA CUSTOMER SERVICE SOLUTION
Initiate Conversations to Increase Your Customer Base with Social Media Customer Service
Provide Quick Support
Create conversation automatically with Ameyo Call Center Software when a customer reaches you on Facebook, Twitter, WhatsApp, WeChat, Viber or LINE. Enable agents to resolve customer query on the same interface without having to switch to another tab.
Build Relationship with Customer
With Social Media Customer Service Solutions personalize your conversation with customers and make it convenient for them to reach you. Delight them with quick response and inspire loyalty.
Gain Valuable Insight
Engage with your customers and interact with them on social media. Reduce the login time into any channel and manage these activities on the unified agent desktop.
Handle Issues Efficiently
Social Media Customer Service Solutions allows add notes to the conversations to reduce waiting time and quickly get the context of the conversation, this helps the agents resolve the issue faster.
Start Your Own Call Center with Omnichannel Customer Engagement Platform
Manage inbound and outbound calling to make each interaction count. Get contextual data of each conversation with live recording
Respond faster to emails via automatically generated interactions and delight your customers with quick response
Use Web Chat, In-App Chat and, Chat Messenger to initiate and receive interactions from your customers
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
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