Handbook to Use WhatsApp as a Customer Service Channel
WhatsApp as a messaging platform has garnered tremendous popularity in the last couple of years with a user base of more than 1.5 billion across 180 countries.
With WhatsApp rolling out the WhatsApp for Business API, it has provided organizations with a great opportunity to use this platform to deliver a true omnichannel customer experience. However, there still are questions about how businesses can effectively use this customers’ preferred messaging platform to their advantage. Find answers to all such questions and more!
- Why businesses should seriously consider WhatsApp for customer service as a channel
- How to use WhatsApp Business for various industries
- Learn how to get started with WhatsApp Business API
- Quick checklist of some must have features in a WhatsApp for Customer Service Solution