Call Center Software for eCommerce and Retail

Deliver end-to-end delightful customer support experience at all touch-points

    Book My Fast, Non-obligatory Demo Now!
    By submitting this form, you agree to Ameyo's Privacy Policy

    17+ Years of Experience, 2000+ Customers, 60+ Countries

    Bank Bazaar

    Why do e-commerce and retail companies need Call Center Software?

    The e-commerce sector thrives on repeat customers and thus, delivering exceptional customer service matters the most. They need to provide superior service levels across multiple channels and can’t afford to miss even a single customer call. Adapting the best practices of customer experience management to create everlasting customer experiences is something that every e-commerce company is looking to achieve.

    Benefits of Call Center Software for eCommerce and Retail Industry

    First Contact Resolution

    Provide your agents with all the relevant customer information on a single screen - allowing them to resolve the customer query faster and up to their satisfaction.

    Multi-channel Customer Support

    Expand your reach and engage with customers on their preferred channel with an omnichannel callcenter software solution.

    Increase Repeat Customers

    FCR combined with higher customer satisfaction will create a positive brand image and make your happy customers your brand advocates.

    Higher Agent Productivity

    Advanced call center software features allow your agents to automate outbound dialing along with benefit from intelligent inbound routing to do more in less time.

    Get Started with Ameyo’s
    Ameyo’s AI-enabled Chatbot

    Get Me A Demo

    What makes Ameyo the perfect call center software for your retail and e-commerce business?

    Engage with your Customers - Anywhere, Anytime

    Interact with the shoppers via multiple channels while ensuring there are no communication silos. Integrate all your communication channels such as voice, email, live chat, Google’s business messages, social media, etc to offer an effortlessly delightful shopper experience at every touchpoint.

    Make things Personal

    Get the complete picture of the customer’s journey by collecting information at all the touchpoints along the way. This allows your customer service executives to answer questions quickly and guide the shoppers based on their past behavior while maintaining their SLAs and KPIs. The personalized and context-driven conversations and experience help improve your CSAT score and increase repeat customers.

    Let the Customers Serve Themselves

    Many customers prefer minimum to no agent interference when trying to resolve a query. Call center software powered by self-service options for the customers will gain your brownie points. Self-service IVR or artificially intelligent voicebot and chatbots not only empower the customers to find answers themselves but also takes the load off your customer support team – freeing them to focus on more urgent and complex issues.

    Capture Critical Data

    Collect all the relevant metrics – CSAT score, repeat customer rate, net promoter score, cost of acquisition, along with other important call center metrics for effective decision making. Live dashboards combined with comprehensive reports allow the supervisors to be on top of the operations by constantly monitoring the data and tweaking their strategy to optimize the operations.

    Scale as you Grow

    Do not compromise on customer experience even when working remotely. Ameyo allows you to be up and running within hours while giving your agents the freedom to work from laptops or smartphones. With remote monitoring tools at your disposal, enjoy the agility to scale or descale as per the business requirement or seasonal demands.

    Ameyo’s Capabilities for Retail & ecommerce Businesses

    Call Center Software features for ecommerce and retail

    Missed Call Management
    CSAT survey over IVR
    Omnichannel customer support
    Self-service Options
    Order status alerts
    Interactive Voice Response (IVR)
    Automated Call Center Dialers
    Unified Agent Desktop
    Unified Agent Desktop
    Intelligent Call Routing
    Holiday Routing
    Number Masking
    Call Recording
    Live Chat Support
    CRM Integration
    Live Dashboards and Reporting Tools


    Learn how Myntra improved it’s FCR with Ameyo

    Download Case Study

    The Ameyo Advantage

    Leader in Customer Experience & Contact Center Solutions

    Work from Home Ready with Ameyo’s Unique Offerings

    Honorable Mention in Gartner Magic Quadrant for 3 Years

    Work from Home Ready with Ameyo’s Unique Offerings

    Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

    Work from Home Ready with Ameyo’s Unique Offerings

    Deloitte Technology Fast 500 ASIA PACIFIC, 2014


    View all Customers »

    Take your Customer Experience to the Next level with

    Ameyo's Customer Engagement Platform

    Explore our eCommerce and Retail Resources

    The Ultimate Guide to Revolutionize Customer Experience in eCommerce sector [FREE Ebook]

      With hundreds of online shopping websites coming up every year, consumers today have more options than we could even think of a de...

    How to Improve Customer Service Support in the E-commerce Industry

    We all have heard plenty about the emergence and then dominance of e-commerce over the brick and mortar retail stores. This is not j...

    Google’s Business Messages: A New Way to Convert Your Prospects Faster from Google Search and Maps

    The COVID-19 consumer is forced to stay indoors to avoid getting impacted by the pandemic. In such a scenario, digital/online medium...