Compiled and designed by industry experts, our repository of e-books cover the inside and out of the contact center industry, future of customer experience and Artificial Intelligence.
The roundtable discussion in association with Brainalytics themed “CX Impact DigiTalks: Digital Transforma...
Complete guide on how the contact center industry is transforming in APAC, Africa, and India
Step-by-step guide to deploy CTI technology in your call center
In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.
Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.
WhatsApp as a messaging platform has garnered tremendous popularity in the last couple of years.
COVID-19 has brought unprecedented challenges for all businesses across industries.