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Ameyo and Exotel Announce Merger
info@ameyo.com

AI-powered Voice Bot to reduce operational costs 

  • Human-like Conversations, in English , Hindi and all  major Indian vernacular languages
  • Deeper CRM Integrations through API’s
  • Smooth conversation without any break during entire conversations
  • Scaling up or down on demand with no fixed cost
Hindi User
English User

Join the tribe of 2000+ customers using Ameyo to
enhance their Customer Experience

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Bank Bazaar
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airtel
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Digital transformation and automation of call processes with Voicebot

Reduce operational costs 

  • Automate routine processes and tasks to save time & costs. One aspect is making Contact Center 24x7x365 - Customer experience, cost saving could be more than 40-50%. Save expenses on customer support agents by switching conversations to Voicebot
  • Process a vast amount of data for lead qualification and improve productivity of your sales team
Reduce-operational-costs
Provide-awesome-customer-experience

Provide awesome customer experience

  • Reduce wait time and increase first call resolution by directly resolving the customer queries from the Voicebot
  • Using technology like NLP, a Voicebot understands user’s intent and give a contextual response
  • Gather insights about customer behaviour and improve the quality of the interaction between the brand and its customers

Scalability and 24*7 availability

  • Can handle millions of conversations simultaneously, all to the same high standard with Voicebot
  • Spikes in the volume of calls can be handled efficiently without having to worry about infrastructure update or hiring new agents
  • Ability to understand multiple languages and customer’s intents and reply accordingly
24-7-availability

What processes can be optimized using Voice Bots

Inbound-Call-Automation

Inbound Call Automation

  • Enhanced Self-Serve customer queries that saves your agents time and allows them to take up other important queries
  • Ameyo’s voice bot to take care of routine customer queries with option of transferring complex calls to the live agents with the context
  • Hassle-free appointment scheduling and confirmation without any intervention of the agents
Outbound-Call-Automation

Outbound Call Automation

  • Two way interaction – welcome call, reminders, service calls, confirmation call, feedbacks, Lead qualification calls, and renewal calls
  • Complement Strategic debt collection with intelligent outbound dialing, enhancing customer coverage, and improve Promise to Pay Ratio. 
  • A snapshot of the customer coverage represents lead penetration by depicting uploaded leads versus the dialed leads.

Enhance your Customer Experience with Ameyo's AI-powered Voice Bot

Voice Bot: From Collections to Digital Sales

Financial-services

Collections for Financial services (Banking & insurance)

  • Automate a few tasks of the existing collection process by creating custom call flows.  Make data-driven decisions with the humanized collections bot by pushing the discussion’s outcome in real-time to the CRM.
  • Ameyo’s collections bot integrates with core banking and backend systems to identify the context and personalize the conversation.
Contact-Center-Automation

Contact Center Automation

  • Ameyo’s Voice Bot can take care of up to 50-60% calls, which are routine in nature to provide cost savings and more productivity to the existing agents
  • Connect existing voice networks with Ameyo’s speech-to-text (STT) engines. This connection provides you advanced call management functions such as call transfer, call disconnect, and call recording.
  • When a customer connects via a voice-based channel, Ameyo provides information exchange between voice bot & customers’ data is saved in CRM, which can then be contextually retrieved for further conversations.
Digital-Sales

Digital Sales

  • Using Machine Learning and Natural Language Processing (NLP), voice bots can easily comprehend speech in different dialects and easily converse with a person without scripting restrictions.
  • Voice bots can assist in taking your digital sales to the next level.  Ameyo’s Voicebot can handle time-consuming tasks such as scheduling appointments, setting reminders, confirmations, and even prospecting a potential lead.
Conversational-IVR

Conversational IVR (IVR bot)

  • The Conversational IVR system lets you understand the customers’ sentiment, context, and content spoken in Natural Language and provide a dynamic customer experience. Customers can converse with the voice bot in their own words, convey their issue or query, and get a suitable natural language response.
  • Unlike traditional menu-based IVR interactions, Ameyo’s Voicebot reduces the wait time for customers by delivering a convenient and personalized self-service, allowing you to minimize churn, maximize productivity, and save costs.

Ameyo's Voicebot Features

Automatic-speech-recognition
Automatic speech recognition

End-to-end deep learning-based speech recognition that performs well with different accents and even in background noise. The word error rate for Ameyo’s ASR is less than 15%

Omnichannel-Capabilities
Omnichannel Capabilities

Omnichannel ability to enable call deflection to other channels if needed, thus reducing costs and providing seamless customer experience

Contextual-Conversations
Contextual Conversations

Craft personalized, proactive & intuitive conversations with customers with a robust and secure cloud communication platform

Multi-language Support
Multi-language Support

Ameyo’s Voice Bot can converse in natural human languages like English, Hindi, and eight other languages. You can dynamically switch language as per the context.

NLP-Engine
NLP Engine

Ameyo’s NLP engine can understand the context of customer interactions. It uses deep learning models to build a knowledge base from structured and unstructured data.

CRM-integrations
Seamless deep CRM integrations

Automate end to end support & service workflows using deep integration of Ameyo voice bot solutions with your existing CRM

Negative Sentiment Recognition
Negative Sentiment Recognition

Sentiment analysis allows the voice bot to assign words as positive, neutral, or negative, giving an understanding of the conversation’s entire context.

Flexible-deployment
Flexible deployment options

Choose to deploy on public cloud or private cloud while maintaining high-end security of your overall operations.

Text-to-speech
Text to speech

Automatic Speech Recognition (ASR) engine generates a text transcript of the customer’s speech. Voicebot then converts its text response to voice using a Text-to-speech (TTS) engine. 

Human-in-loop
Human-in-loop

Voice bot can transfer Complex conversations to a live agent without losing the context.

 

Why Do Leading Businesses Choose Ameyo?

Flexibility and Control

Ameyo understands that your business is unique and lets you define your business-specific configurations, create your own rules, configure your dashboards and reports, manage your business prompts, and a lot more.

Reliable and Secure

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa, & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified.

We follow a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

Seamless Integrations

Automate end-to-end support & service workflows using deep integration of Ameyo voice bot solutions. Ameyo enables you to integrate your workforce management system, lead management system, in-house CRM, core banking systems, or any other third-party system.

Customer Engagement Expertise

Ameyo has provided customer engagement solutions for the last 18+ years to help consumer-facing brands streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging

Trusted by Global Brands

2,000+ brands across 60+ countries have trusted Ameyo. It includes brands across different verticals and industries – BFSI, Edutech, Travel and Hospitality, E-commerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

Pay as You Go

Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement.

 

FAQ's

English, Hindi and Vernacular languages

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Only one intent can be handled by the Bot in a single interaction

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Automatic Speech Recognition – Processing Customer Speech to Bot.
Text To Speech Engine – Processing BOT responses into speech.

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Yes, We can enable you to setup the infrastructure, but BOT training has to be taken care of by the client.

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Ameyo will enable the setup in production environment with 5 intents, rest has to be trained by the client. Necessary consultation shall be provided while deploying the first 5 intents.

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Yes, we do have a scope to facilitate a POC.

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