Call Center Software
for Modern Enterprises in Kenya
2000+ Brands in 60+ Countries trust Ameyo
Understanding Call Centers
Companies in the business of customer service and support are with acquainted with a call center software. After all, a contact center software is the first touchpoint for the customers to connect with the company. If the brand fails to manage these customers well, it can backfire terribly. So, a call center software is the means to achieve the customer service goals.
Call Center Setup Management - The Deployment Models
Based on your requirements and the phase of your business, you can decide upon the most suitable call center deployment model. When the organization is in bootstrap mode with financial constraints, cloud call center might be a better option. On the contrary, in case of mid-size or large enterprises, on-premise solution might work better.
|Business Parameter||On-premise Call Center||On-Cloud Call Center|
|Time to Market||Buying the hardware and setting up everything takes longer||Shorter time to set up. Only need to install apps and get internet connection|
|Cost||Payments need to be made upfront for hardware, licenses, and onsite servers||Limited hardware cost as the solution is hosted on cloud|
|Scalability||Need to put in more time, money and effort to scale operations||New systems are up and running in a shorter time frame|
|Reliability||Stable system to lessen call lag or call quality||Need a stable internet connection for high quality calling|
|Business Continuity||Account for certain time lag because of having to manually switch over to a different server in case of a disaster||Seamless transfer and lesser to no time lag in case of a disaster|
Types of Call Center Software
Establishing the benefits of having a call center solution
CUSTOMER SUCCESS STORY
Gulf African Bank
Discover how a leading African Bank revamped their case management processes to get the customer issues resolved in a much quicker way.
Call Center Software
Choosing The Deployment of Your Choice
When Do You Need a Call Centre Software
Having a contact center software for your business calls for some investment. So, its better to be sure you actually need one before making that call. Following are some of the questions that will help you answer the need part.
- Is you call volume high compared to the number of agents?
- Is monitoring your call operations important for your business?
- Do you have in-house of third-party systems which need to be integrated?
- Is conversion rate an important metric for your business?
- Do you need to follow any compliance and regulatory requirements?
- SLA management
Benefits of Call Center Software
Building a Modern Contact Center
Augment your existing systems with the new-age technology
The world is going digital and so should you. A legacy based call center using PBX hard-phones and other such systems are a thing of the past. It is time to move towards digitization while not letting go of your previous technology. The best way to tackle this while still ensuring good ROI is to build the new setup on top of the existing systems - integrate them for a holistic approach.
Going the Omnichannel Way - Be There Where Your Customers Are
Ameyo - The Call Center Software of Choice
Give a boost to Workforce Productivity with the Right Contact Center Software
Ameyo, a leading call center software provider in Kenya is helping businesses take their engagements to the next level. With state of the art technology, intelligent outbound and inbound capabilities it powers business growth. Do away with multiple vendor management with a one-stop solution for all your call center needs. At the same time ensure smooth customer experience in addition to reducing operational complexities for effortless management.