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Handbook to Choose the Best Remote Call Centre Software for African Businesses

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Handbook to Choose the Best Remote Call Centre Software for African Businesses

Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry. However, the pandemic brought some obvious changes to the way of working – the priorities shifted. African companies struggled with business continuity options and few of them went either for short term Work from home ready solutions or scrambled for new solutions in the market.  With this ebook, we have tried to answer some of the most common questions about choosing the best remote call centre solution for the African market.
What You're Getting in this eBook
  • What makes Africa the call center hub
  • How customer service has evolved in the Pandemic times
  • Challenges and benefits of remote working
  • Factors to consider when choosing the right remote call center solution for your business
  • What differentiates Ameyo from other remote call center software providers
Handbook to Choose the Best Remote Call Centre Software for African Businesses