Salesforce Integration for Call Center Software
Plug ‘n’ play integration with Salesforce to drive contextual conversation, team efficiency, and agent productivity
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Ameyo for Salesforce
Salesforce Single-sign on for Hassle-free Login
Salesforce call center software user authentication allows your agents, supervisors, and other users to register on Salesforce CTI and have access to other permitted applications with a single click. No more prompts to re-enter the credentials and no need to remember various usernames and passwords.
Automate Tasks in Salesforce for Higher Efficiency
Automate manual and redundant tasks to free up your agents to focus on more pressing matters while increasing their productivity with computer telephony integration salesforce. At the same time, do away with manual dialing with simple click-to-call functionality. Configure automation while enjoying automatic two-way synchronization of information between Ameyo and Salesforce CTI relieves agents from spending time toggling between multiple applications/screens to retrieve customer information.
CTI Integration for Contextual Conversations
With Ameyo Salesforce CTI integration, enable your support team to deliver personalized services with customer profile information displayed at a single intuitive interface. Thus, providing agents with a comprehensive understanding of customers. Pop-ups to help agents get the customer information (phone number) in case of both, inbound and outbound calls. If a customer’s phone number exists in multiple records and multiple objects then the agent has the option (on Ameyo Toolbar) to select the record which they want to dial.
Live Dashboards to Track Call Center Operations
Get a run-down of agent performance and other call center metrics and KPIs. Monitor sales performance with an integrated dashboard. Ameyo Dashboard integrated with Salesforce Service Console allows supervisors to instantly manage agent workforce in real-time, with a holistic view of call source, live calls, call duration, etc. Analyze the reports to take spontaneous yet informed decisions.
Maintain Quality Standards with Scoring Mechanism
No compromise on the quality of customer interactions. Check out call details, listen to call recording while scoring the agents on relevant quality parameters. Real-time monitoring of agent interactions with live call options of snoop, barge, and whisper to keep a tab on call quality while guiding the agents to offer consistent customer experience with Ameyo and Salesforce Telephony Integration.
Want to make the most of Salesforce integration for call centers?
Ameyo with Salesforce Call Center Application
Features of Salesforce Call Center Integration
Live and Historical Reporting
Inbound Call Management
Call Telephony Options
Call Dispositions & Notes
Mobile App Support
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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