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Contact Center Software for Telecommunication Brands

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Aegon Life
SC
BYJU'S
ZOHO
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Why Ameyo’s Contact Center Software for Telecommunications?

Maximum Data Security

Ensure data security with Ameyo’s enterprise-grade security assurance. Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa, and the Middle East. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

Omnichannel Capabilities

Expand your reach and let your customers reach out using their preferred channels with Ameyo’s Omnichannel Contact Center Solution. Do away with silos and let your agents drive contextual interactions across channels like email, chat, social media, video chat, messages, call, bot, etc.

Highly Scalable & Flexible Deployment Options

Choose the right deployment option that fits your business needs. From a flexible range of private, public, hybrid cloud environments to completely remote contact center solutions, you can easily choose any solution and get the flexibility of scaling your contact center operations without worrying about operational overheads.

Seamless Integrations with Leading CRMs

To ensure that your agents can retrieve the right information and preserve the context of each interaction, you need a solution that can be easily integrated with an in-house or third-party CRM application. Ameyo’s contact center solution comes with in-built integration capabilities that allow you to map customer information in real-time and resolve customer queries faster.

Comprehensive Reporting & Dashboards

Keep track of relevant key performance indicators like CSAT score, average handling time, first contact resolution rate, NPS, cost of acquisition, repeated queries, etc. to make an effective and well-informed decision. With detailed reports, let your supervisors and managers analyze call quality adherence and agents’ efficiency to optimize business strategies.

Trusted by Global Leaders

Ameyo has established itself as a market leader as a contact center software provider. It is trusted by 2,000+ brands across 60+ countries for its highly reliable and secure solution. Marquee brands like Unitel, Globiva, iMarque Solutions, Spice Money, CBSL, D.light, Nearsol, and Reliance Philippines, have placed their trust in Ameyo’s wide range of products.

Connect With Your Customers on Best Call Center Software

Create Winning Experience With Ameyo’s Contact Center Software for Telecommunications

Connect Faster with Omnichannel Routing

Stay ahead of customer expectations with an end-to-end omnichannel routing solution that ensures fast communication and higher first contact resolution for each interaction. Let your customers connect with the best-suited agent on the basis of predefined routing parameters like language preferences, IVR selection, skill-based routing, preferred agent routing, and office hours configuration across all channels.

Optimize Better with Real-time Monitoring

Gain complete visibility into contact center operations in real-time and implement changes quickly to yield the best results. Quick analysis into agents’ availability, inbound call surge, outbound calls and conversion rate, etc. helps the supervisors to tweak their strategy and align their agents for critical tasks on priority. This improves the conversion rate and query resolution rate significantly, allowing supervisors to take control of real-time insights.

Save Agents’ Time with Auto Dialer

Agents can connect with just one click with their prospects, waiting time is reduced because agents do not need to manually dial a number. Ameyo proprietory auto-dialers include predictive dialer, progressive dialer, parallel predictive dialer, preview dialer, and PACE that match with your diverse business needs. Filter the calls with answering machine detection to only connect the agent when a human answers the call. Thus, skipping the machine and allowing agents to focus on quality leads.

Let Customers Help Themselves

Customers feel satisfied when their queries are resolved instantly. With a self-service IVR or bot integration, enable your customers to retrieve the answers that they are looking for at their own convenience. With 80% of first-level queries being resolved using self-service IVR, chatbots, and voicebots, the contact center agents get breathing space to handle critical queries that demand attention.

One Desktop for All Information

Get customer’s/prospect’s conversation history at Unified Agent Desktop to reduce the holding time, get instant results, and make intelligent decisions based on the information. Allow the agents to sort tickets based on the heat index in a single click to identify urgent tickets that need instant action. While resolving these tickets, help them find relevant information using the knowledge base, internal chat option, or access CRM application from within the unified desktop.

Additional Features for Telecommunication Businesses

Unified Agent Desktop
Unified Agent Desktop
Data-Security
Data Security
Omnichannel Capabilities
Self-Service
Self-service Portal
live call transfer
IVR System
Intelligent Routing
Ticket Prioritization
Ticket Prioritization
lead-management
Lead Management
CRM Integrations
Reports and Dashboards
Reporting & Dashboards
call-recording
Call Recordings
Inbound and outbound
Inbound & Outbound Calling
Call Monitoring
Live Monitoring
Callback Management
Callback Management
Call Monitoring
Call Quality Monitoring
auto-dialer-2
Auto Dialer
Number Masking
CLICK
Click-to-dial
sla management
SLA Management
Sentiment Analysis
Sentiment Analysis

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Telekom Malaysia

Explore how Telekom Malaysia became the new generation communication provider handling collection operations of leading finance and telecom companies across the globe.

Download Case Study

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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oriente
hdfc
byjus
zoho
bankbazaar
ikea

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