Omnichannel Customer Engagement : Interact with your customers wherever they are
- Support customers on their preferred channels – Email, Voice, Social Media & Chat
- Unified view of customer’s communication journey
- Native integration with leading CRM and third party applications
- Automate Call Center operations for enhanced productivity
Empowering Enterprises to Deliver a Superior Customer Experience
Omnichannel solution that enables personalized customer experience
All Channels, One Interface
Grow your business faster by building lasting relationships with your customers, through every step of the customer journey. Leverage customer interactions across their preferred communication channels. Make most of your agents’ productivity by enabling them to engage in multiple interactions simultaneously and view all the channels on a single interface.
Complete Monitoring, One Dashboard
Monitor real-time information about interaction through specific channels, the agent involved in the interaction, and the context of interaction. Call center managers and supervisors can use these deeper insights into the operations to make informed decisions.
Automated Operations, Streamlined Workflows
Streamline your business workflows by configuring powerful business rules in omnichannel contact center software. Omnichannel contact center solution allows you to set automation rules based on the event and time-related triggers, such as assigning a conversation to an agent or sending a notification or email based on a condition.
Powerful CRM Integrations, Hassle-Free CX
CRM integration enables agents to retrieve customer information and answer queries with a warm start to improve the customer experience. An omnichannel solution can let your customers reach you on their preferred channel using extensive integration capabilities. Integrate workforce management systems, CRM software, and other legacy systems into your contact center software.
Bring never before efficiency to your contact center operations with an omnichannel software solution
No screen toggling hassles for agents with Unified Agent Desktop
Enable your agents to work on one screen for all interactions through different channels – voice, email, social media, live chat, and more. With telephony panel, customer information, interaction history and context, screen pop-ups, agent presence management, and team collaboration capabilities on one screen, the agents don’t need to toggle between different screens to interact or seek information or assistance to resolve a query.
Omnichannel routing for improved efficiency
Intelligently route incoming interactions from different channels to the right agent, based on the agent’s skill, workload, customer category, or priority to ensure a quick resolution. Smart omni routing automation enables you to perform operations efficiently with Preferred Agent Routing, Dedicated Agent Routing, Skill-Based Routing, Least Recently Used Routing, as well as routing based on the inputs from a third-party or back-end system.
The power of sentiment analysis
With Ameyo’s omnichannel contact center solution, you can understand the intent of your customers. It enables you to know their emotions with advanced AI-powered sentiment analysis capabilities. Transform your customer engagements with intelligence, identify furious and frustrated customers, and route them to a skilled live agent for faster and precise resolution.
Real-time monitoring, tracking, and management
Track and analyze your agents’ real-time performance with all the key parameters that hold significance for your business. Ameyo Omni empowers you to take control of live interactions, analyze the performance, and make relevant changes in your operational strategies as and when required. Also, it enables you to manage your team in real-time, divide the workload of your agents, and assign them to different queues in a click.
Define your business specific configurations
Ameyo Omni understands your business and for this, it is built so as to fulfill its requirements. It lets you define your own business-specific configurations, create your own business rules, configure your dashboards and reports, and more.
Advanced team collaboration capabilities
Your agents may seek assistance from fellow agents and their managers, while contact center managers may want to interact with an agent or their entire team at once for making some important announcement. In such cases, team collaboration capabilities are important for faster resolution of customer queries and efficient operations.
Built-in support for CRM integrations
Ameyo Omni can be integrated with various workforce management systems, CRM software, and other legacy systems. It also supports custom integrations via APIs that help businesses to integrate it with their home-grown CRMs. A tight integration ensures high-end synchronization between the two systems and helps improve the overall efficiency.
Rethink your Customer Experience Strategy
Ameyo’s omnichannel contact center software for all the good reasons
Enterprise-Grade End-to-End Security
Ameyo is PCI DSS compliant with certified public cloud environments across India, Asia Pacific, Africa and Middle East countries. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS.
Cloud based deployment
Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.
Customer Engagement Expertise
Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands to streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.
Trusted by Global Brands
Ameyo has been trusted by 2,000+ brands across 60+ countries. It includes brands across different verticals and industries- BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.
Pay as you go
Ameyo offers a pay-as-you-go payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement.
Looking out to check more features?
Why Ameyo for Customer Support Solutions?
Enterprise-Grade End-to-End Security
Ameyo is PCI DSS compliant with certified public cloud environments across India, Asia Pacific, Africa, and Middle East countries. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.
Flexible Mode of deployment
On-premise
If your business requires an on-premise call center deployment with servers physically placed on your premises, Ameyo’s On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.
Cloud-based
Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.
Customer Engagement Expertise
Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands to streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat,and messaging.
Trusted by Global Brands
Ameyo has been trusted by 2,000+ brands across 60+ countries. It includes brands across different verticals and industries- BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.
Learn how Unitel aced its customer support with Omnichannel Ticketing software
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Tulga Otgonbayar
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
Today’s customers expect to be served across all channels. Most of them are using their smartphones and tablets for everything inc...
Customers do not distinguish between channels while reaching out to a company. They simply want to find the solution to their issues...
Customer support can make or break a brand’s relationship with their customers. With such stiff competition the companies cannot aff...
