Build an Omni Channel Contact Center for the future
Get omnipresent with omni channel call center software. Interact hassle-free with Ameyo Omni
Many Channels, One Platform
Drive contextual conversations on customer-preferred channels. Ameyo provides enhanced omnichannel customer service and support on a single platform. Our platform boasts of inbuilt support of most popular interaction channels- Voice, SMS, Email, Webchat, Mobile App, Social Media- Facebook, Twitter, and Instagram, and Social Messengers- Facebook Messenger, Twitter Messenger, and WhatsApp.
Monitor Channels in Real time Voice & Chat
This Omnichannel Call Center Solution is backed-up with robust dashboards that show real-time data about agent-customer conversations through voice and chat channels. The real-time information about the interaction source channel, the agent involved in the interaction, and the context of interaction enables the call center managers and supervisors to get deeper insights into the operations and make informed decisions.
View Channel Specific Dashboards and Reports
Get channel-wise reports of all the communication platforms that your customers prefer to communicate with you. This data enables you to identify the most common channels used by your customers and can help you to strategize your customer engagement accordingly.
This ensures a high return on investment with remarkable improvement in the overall CSAT rate.
Customers Who Choose Ameyo to Deliver Seamless Customer Experience
Experienced and Trusted by 2000+ Customers worldwide
Streamline Customer Experience across Channels
Map End-to-End Customer Journey
Manage all related interactions into a single conversation to preserve the context as well as to enhance the customer journey throughout the conversation. Agents can map a customer’s conversation journey and understand customer behavior. Plan your strategies according to your customer’s behavior and customize your further conversations according to their behavior pattern.
Engage in context with All information on one screen
Unified Agent Desktop offers you to interact with your customers via inbound and outbound calls as well as chats as part of the active media. At the same time, the agent can also handle interactions on passive media that include emails and social media. The agent would have a single customer view even for multiple channel interaction. This Improves the agent’s overall efficiency and reduces the cost of operating customer queries.
Enhance Agent productivity across all channels
Automate Call Center Operations
Omnichannel contact center solution allows you to set automation rules based on the event and time-related triggers, such as assigning a conversation to an agent or sending notification or email based on a condition. This helps to streamline your business workflows by configuring powerful business rules in Ameyo’s omnichannel call center software.
Businesses can save time and resources by intelligently auto-routing incoming interactions from different channels to the right agent, based on the agent’s skill, workload, customer category, or priority to ensure a quick resolution. In addition to the basic routing rules like Skill-Based Routing and Least Recently Used Routing, Ameyo Omni’s advanced routing capabilities include Preferred Agent Routing, Dedicated Agent Routing as well as routing based on the inputs from a third-party or back-end system. By implementing smart routing automation, managers spend less time handling escalations and can focus more on improving core business operations.
Frequently Asked Questions
In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.
Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG