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Omnichannel Customer Engagement : Interact with your customers wherever they are

  • Support customers on their preferred channels – Email, Voice, Social Media & Chat
  • Unified view of customer’s communication journey
  • Native integration with leading CRM and third party applications
  • Automate Call Center operations for enhanced productivity

Empowering Enterprises to Deliver a Superior Customer Experience

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Omnichannel solution that enables personalized customer experience

All Channels, One Interface

Grow your business faster by building lasting relationships with your customers, through every step of the customer journey. Leverage customer interactions across their preferred communication channels. Make most of your agents’ productivity by enabling them to engage in multiple interactions simultaneously and view all the channels on a single interface.

faster deployment of customer engagement

Complete Monitoring, One Dashboard

Monitor real-time information about interaction through specific channels, the agent involved in the interaction, and the context of interaction. Call center managers and supervisors can use these deeper insights into the operations to make informed decisions.

Cut operational costs while improving efficiency

Automated Operations, Streamlined Workflows

Streamline your business workflows by configuring powerful business rules in omnichannel contact center software. Omnichannel contact center solution allows you to set automation rules based on the event and time-related triggers, such as assigning a conversation to an agent or sending a notification or email based on a condition.

Drive organizational growth with automation

Powerful CRM Integrations, Hassle-Free CX

CRM integration enables agents to retrieve customer information and answer queries with a warm start to improve the customer experience. An omnichannel solution can let your customers reach you on their preferred channel using extensive integration capabilities. Integrate workforce management systems, CRM software, and other legacy systems into your contact center software.

Bring never before efficiency to your contact center operations with an omnichannel software solution

No screen toggling

No screen toggling hassles for agents with Unified Agent Desktop

Enable your agents to work on one screen for all interactions through different channels – voice, email, social media, live chat, and more. With telephony panel, customer information, interaction history and context, screen pop-ups, agent presence management, and team collaboration capabilities on one screen, the agents don’t need to toggle between different screens to interact or seek information or assistance to resolve a query.

Omni Routing

Omnichannel routing for improved efficiency

Intelligently route incoming interactions from different channels to the right agent, based on the agent’s skill, workload, customer category, or priority to ensure a quick resolution. Smart omni routing automation enables you to perform operations efficiently with Preferred Agent Routing, Dedicated Agent Routing, Skill-Based Routing, Least Recently Used Routing, as well as routing based on the inputs from a third-party or back-end system.

The power of sentiment analysis

The power of sentiment analysis

With Ameyo’s omnichannel contact center solution, you can understand the intent of your customers. It enables you to know their emotions with advanced AI-powered sentiment analysis capabilities. Transform your customer engagements with intelligence, identify furious and frustrated customers, and route them to a skilled live agent for faster and precise resolution.

Real Time Monitoring

Real-time monitoring, tracking, and management

Track and analyze your agents’ real-time performance with all the key parameters that hold significance for your business. Ameyo Omni empowers you to take control of live interactions, analyze the performance, and make relevant changes in your operational strategies as and when required. Also, it enables you to manage your team in real-time, divide the workload of your agents, and assign them to different queues in a click.

Business Configurations

Define your business specific configurations

Ameyo Omni understands your business and for this, it is built so as to fulfill its requirements. It lets you define your own business-specific configurations, create your own business rules, configure your dashboards and reports, and more.

team collaboration

Advanced team collaboration capabilities

Your agents may seek assistance from fellow agents and their managers, while contact center managers may want to interact with an agent or their entire team at once for making some important announcement. In such cases, team collaboration capabilities are important for faster resolution of customer queries and efficient operations.

CRM integrations

Built-in support for CRM integrations

Ameyo Omni can be integrated with various workforce management systems, CRM software, and other legacy systems. It also supports custom integrations via APIs that help businesses to integrate it with their home-grown CRMs. A tight integration ensures high-end synchronization between the two systems and helps improve the overall efficiency.

Rethink your Customer Experience Strategy

Ameyo’s omnichannel contact center software for all the good reasons

PCI DSS

Enterprise-Grade End-to-End Security

Ameyo is PCI DSS compliant with certified public cloud environments across India, Asia Pacific, Africa and Middle East countries. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS.

Cloud based deployment

Cloud based deployment

Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.

Customer-Engagement-Expertise

Customer Engagement Expertise

Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands to streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.

Trusted-by-Global-Brands

Trusted by Global Brands

Ameyo has been trusted by 2,000+ brands across 60+ countries. It includes brands across different verticals and industries- BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

Pay-as-You-Go

Pay as you go

Ameyo offers a pay-as-you-go payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement.

Looking out to check more features?

Why Ameyo for Customer Support Solutions?

Enterprise-Grade End-to-End Security

Ameyo is PCI DSS compliant with certified public cloud environments across India, Asia Pacific, Africa, and Middle East countries. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

Flexible Mode of deployment

On-premise

If your business requires an on-premise call center deployment with servers physically placed on your premises, Ameyo’s On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.

 

Cloud-based

Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.

Customer Engagement Expertise

Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands to streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat,and messaging.

Trusted by Global Brands

Ameyo has been trusted by 2,000+ brands across 60+ countries.  It includes brands across different verticals and industries- BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

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Learn how Unitel aced its customer support with Omnichannel Ticketing software

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Frequently Asked Questions

An omnichannel contact center is a contact center that allows its customers to communicate with them via their preferred channel. These omnichannel call centers are strategized to enhance their customer experience by providing them comprehensive access to various available channels.

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Ameyo Omnichannel contact center solution supports a variety of communication channels that include Email, Webchat, SMS, Mobile App, Social Media (Facebook, Twitter, Instagram), Social Messenger (Facebook Messenger, Twitter Messenger, Whatsapp)

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Ameyo omnichannel solutions for call center incorporate a wide variety of advanced routing capabilities such as Preferred Agent Routing, Dedicated Agent Routing, and Routing based on the inputs from a third-party system. With this, Ameyo is also backed up with some basic routing algorithms such as Skill-Based Routing and Least Recently Used Routing.

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Ameyo Omni supports a number of detailed reports that include Conversation Summary Report, Interaction Summary Report, ACD Call Details Report, Call Details Report, and Chat Details Report. These reports help supervisors and contact center managers to quantify various operational metrics.

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