Omnichannel Customer Engagement : Interact with your customers wherever they are

  • Support customers on their preferred channels – Email, Voice, Social Media & Chat
  • Unified view of customer’s communication journey
  • Native integration with leading CRM and third party applications
  • Automate Call Center operations for enhanced productivity

    Book My Fast, Non-obligatory Demo Now!
    By submitting this form, you agree to Ameyo's Privacy Policy

    Empowering Enterprises to Deliver a Superior Customer Experience

    hdfc-bank
    emaar-new-logo
    reliance-new-logo
    airtel
    standard-chartered
    samsung-logo

    Omnichannel solution that enables personalized customer experience

    All Channels, One Interface

    Grow your business faster by building lasting relationships with your customers, through every step of the customer journey. Leverage customer interactions across their preferred communication channels. Make most of your agents’ productivity by enabling them to engage in multiple interactions simultaneously and view all the channels on a single interface.

    faster deployment of customer engagement

    Complete Monitoring, One Dashboard

    Monitor real-time information about interaction through specific channels, the agent involved in the interaction, and the context of interaction. Call center managers and supervisors can use these deeper insights into the operations to make informed decisions.

    Cut operational costs while improving efficiency

    Automated Operations, Streamlined Workflows

    Streamline your business workflows by configuring powerful business rules in omnichannel contact center software. Omnichannel contact center solution allows you to set automation rules based on the event and time-related triggers, such as assigning a conversation to an agent or sending a notification or email based on a condition.

    Drive organizational growth with automation

    Powerful CRM Integrations, Hassle-Free CX

    CRM integration enables agents to retrieve customer information and answer queries with a warm start to improve the customer experience. An omnichannel solution can let your customers reach you on their preferred channel using extensive integration capabilities. Integrate workforce management systems, CRM software, and other legacy systems into your contact center software.

    Bring never before efficiency to your contact center operations with an omnichannel software solution

    No screen toggling

    No screen toggling hassles for agents with Unified Agent Desktop

    Enable your agents to work on one screen for all interactions through different channels – voice, email, social media, live chat, and more. With telephony panel, customer information, interaction history and context, screen pop-ups, agent presence management, and team collaboration capabilities on one screen, the agents don’t need to toggle between different screens to interact or seek information or assistance to resolve a query.

    Omni Routing

    Omnichannel routing for improved efficiency

    Intelligently route incoming interactions from different channels to the right agent, based on the agent’s skill, workload, customer category, or priority to ensure a quick resolution. Smart omni routing automation enables you to perform operations efficiently with Preferred Agent Routing, Dedicated Agent Routing, Skill-Based Routing, Least Recently Used Routing, as well as routing based on the inputs from a third-party or back-end system.

    The power of sentiment analysis

    The power of sentiment analysis

    With Ameyo’s omnichannel contact center solution, you can understand the intent of your customers. It enables you to know their emotions with advanced AI-powered sentiment analysis capabilities. Transform your customer engagements with intelligence, identify furious and frustrated customers, and route them to a skilled live agent for faster and precise resolution.

    Real Time Monitoring

    Real-time monitoring, tracking, and management

    Track and analyze your agents’ real-time performance with all the key parameters that hold significance for your business. Ameyo Omni empowers you to take control of live interactions, analyze the performance, and make relevant changes in your operational strategies as and when required. Also, it enables you to manage your team in real-time, divide the workload of your agents, and assign them to different queues in a click.

    Business Configurations

    Define your business specific configurations

    Ameyo Omni understands your business and for this, it is built so as to fulfill its requirements. It lets you define your own business-specific configurations, create your own business rules, configure your dashboards and reports, and more.

    team collaboration

    Advanced team collaboration capabilities

    Your agents may seek assistance from fellow agents and their managers, while contact center managers may want to interact with an agent or their entire team at once for making some important announcement. In such cases, team collaboration capabilities are important for faster resolution of customer queries and efficient operations.

    CRM integrations

    Built-in support for CRM integrations

    Ameyo Omni can be integrated with various workforce management systems, CRM software, and other legacy systems. It also supports custom integrations via APIs that help businesses to integrate it with their home-grown CRMs. A tight integration ensures high-end synchronization between the two systems and helps improve the overall efficiency.

    Rethink your Customer Experience Strategy

    Ameyo’s omnichannel contact center software for all the good reasons

    PCI DSS

    Enterprise-Grade End-to-End Security

    Ameyo is PCI DSS compliant with certified public cloud environments across India, Asia Pacific, Africa and Middle East countries. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS.

    Cloud based deployment

    Cloud based deployment

    Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.

    Customer-Engagement-Expertise

    Customer Engagement Expertise

    Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands to streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.

    Trusted-by-Global-Brands

    Trusted by Global Brands

    Ameyo has been trusted by 2,000+ brands across 60+ countries. It includes brands across different verticals and industries- BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

    Pay-as-You-Go

    Pay as you go

    Ameyo offers a pay-as-you-go payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement.

    Looking out to check more features?

    Why Ameyo for Customer Support Solutions?

    Enterprise-Grade End-to-End Security

    Ameyo is PCI DSS compliant with certified public cloud environments across India, Asia Pacific, Africa, and Middle East countries. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

    Flexible Mode of deployment

    On-premise

    If your business requires an on-premise call center deployment with servers physically placed on your premises, Ameyo’s On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.

     

    Cloud-based

    Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.

    Customer Engagement Expertise

    Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands to streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat,and messaging.

    Trusted by Global Brands

    Ameyo has been trusted by 2,000+ brands across 60+ countries.  It includes brands across different verticals and industries- BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

    unitel-logo

    Learn how Unitel aced its customer support with Omnichannel Ticketing software

    Download Case Study

    How is the Omni-channel Reality affecting the Banking Industry?

      Today’s customers expect to be served across all channels. Most of them are using their smartphones and tablets for everything inc...

    5 Common Omnichannel Customer Service Mistakes that you Must Avoid

    Customers do not distinguish between channels while reaching out to a company. They simply want to find the solution to their issues...

    Omnichannel Vs Multichannel Contact Center: What’s best for your Business?

    Customer support can make or break a brand’s relationship with their customers. With such stiff competition the companies cannot aff...

    Frequently Asked Questions

    An omnichannel contact center is a contact center that allows its customers to communicate with them via their preferred channel. These omnichannel call centers are strategized to enhance their customer experience by providing them comprehensive access to various available channels.

    Watermark

    Ameyo Omnichannel contact center solution supports a variety of communication channels that include Email, Webchat, SMS, Mobile App, Social Media (Facebook, Twitter, Instagram), Social Messenger (Facebook Messenger, Twitter Messenger, Whatsapp)

    Watermark

    Ameyo omnichannel solutions for call center incorporate a wide variety of advanced routing capabilities such as Preferred Agent Routing, Dedicated Agent Routing, and Routing based on the inputs from a third-party system. With this, Ameyo is also backed up with some basic routing algorithms such as Skill-Based Routing and Least Recently Used Routing.

    Watermark

    Ameyo Omni supports a number of detailed reports that include Conversation Summary Report, Interaction Summary Report, ACD Call Details Report, Call Details Report, and Chat Details Report. These reports help supervisors and contact center managers to quantify various operational metrics.

    Watermark