Unitel - Introduction

Unitel is a Mongolian corporate group of information technology companies, offering mobile, IPTV, broadband Internet, DTH satellite, OTT, fiber optic, fixed phone, content production, and distribution.

In the last few years, Unitel has transformed from a traditional telecom company to a digital sales provider. It provides end-to-end customer service right from first inbound or outbound touch to resolve issues or requests.

How Ameyo assisted Unitel

Moving its contact center technology to Ameyo’s Omnichannel ticketing solution has helped Unitel to adapt and amplify the business. A ticket is created every time a customer reaches Unitel through any channel and agents get notified to resolve these tickets at the first touchpoint. Unified Agent Desktop by Ameyo eliminates the need to toggle between different screens to manage interactions coming in from different channels and allows effective management of omnichannel interactions.