Call Center Live Chat Software
Reach your customers with live chat software and streamline customer conversations with In-App Messaging, Web Chat and Chat Messenger.
Start Conversations with Live Chat Software
Create personalized connection with your customers using Ameyo live chat support software and provide the support that they are looking for. Customer service live chat software is an easy and proactive solution to help customers online without interrupting their experience.
Initiate, receive and improve query handling on the web-chat portal in real-time.
Start customer interaction with the assistance of live chat support software within the app
Start a conversation with chat messengers - WhatsApp, Facebook Messenger, Twitter and more.
Video call, video conferencing, video recording and more to have humanized customer interactions
Advanced Live Chat Software Features for Effortless and Personalized Experience
Proactive Engagement with Customers
How do you do live chat? Don’t wait for the customer to ask questions. Live chat software enables real-time interaction between agents and customers. Agents can quickly initiate the chat with the customer’s browsing through product page to trigger sales. Be proactive throughout the buyer’s journey. Customers appreciate when a brand is sensitive to their needs and offers help without even asking.
Constant Customer Service
Customer Support chat software and messages allow agents to engage with customers via website, mobile apps and other live chat platforms such as Facebook Messenger, Twitter, and LINE. Customers do not have to wait in line, they can easily reach agents and it helps agents to process the information in lesser time. The customer can request for a chat session and the agents can automatically retrieve information from a knowledge base to quickly respond to customer inquiries.
Handling Multiple Interaction
A unified desktop with multi-chat service is not limited to only the chat platforms. Without toggling between screens, the agents can interact with customers coming in from multiple channels. The live chat support software allows the agents to attend multiple chats simultaneously. This helps in improving agent productivity and customers feel happy and satisfied due to less wait time.
With Omnichannel call center software route active & passive interactions to the right agent in the first go, leading to better resource utilization. Transfer the chat to other agent or supervisor using live chat tools that helps in delivering exceptional customer experience. Customer service live chat software makes the customers feel valued when they are attended on priority and provided proactive assistance when they need it.
Manage Omnichannel Conversations Seamlessly with Ameyo
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.
Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.