Call Center Live Chat Software
Reach your customers with live chat software and streamline customer conversations with In-App Messaging, Web Chat and Chat Messenger.
Proactive Engagement with Customers
How do you do live chat? Don’t wait for the customer to ask questions. Live chat software enables real-time interaction between agents and customers. Agents can quickly initiate the chat with the customer’s browsing through product page to trigger sales. Be proactive throughout the buyer’s journey. Customers appreciate when a brand is sensitive to their needs and offers help without even asking.
Constant Customer Service
Customer Support chat software and messages allow agents to engage with customers via website, mobile apps and other live chat platforms such as Facebook Messenger, Twitter, and LINE. Customers do not have to wait in line, they can easily reach agents and it helps agents to process the information in lesser time. The customer can request for a chat session and the agents can automatically retrieve information from a knowledge base to quickly respond to customer inquiries.
Handling Multiple Interaction
A unified desktop with multi-chat service is not limited to only the chat platforms. Without toggling between screens, the agents can interact with customers coming in from multiple channels. The live chat support software allows the agents to attend multiple chats simultaneously. This helps in improving agent productivity and customers feel happy and satisfied due to less wait time.
With Omnichannel call center software route active & passive interactions to the right agent in the first go, leading to better resource utilization. Transfer the chat to other agent or supervisor using live chat tools that helps in delivering exceptional customer experience. Customer service live chat software makes the customers feel valued when they are attended on priority and provided proactive assistance when they need it.
Start Conversations with Live Chat Software
Create personalized connection with your customers using Ameyo live chat support software and provide the support that they are looking for. Customer service live chat software is an easy and proactive solution to help customers online without interrupting their experience.
Initiate, receive and improve query handling on the web-chat portal in real-time.
Start customer interaction with the assistance of live chat support software within the app
Start a conversation with chat messengers – WhatsApp, Facebook Messenger, Twitter and more.
Video call, video conferencing, video recording and more to have humanized customer interactions
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.
Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.