Enhance Remote Call Center Agent Productivity with a Secure
Virtual Call Center Software
What is a Virtual Call Center?
How Does a Virtual Call Center Work?
Why is Remote Call Center the Future?
Benefits of virtual call center
No Geographical Limitations
High call quality at low Bandwidth
Call Center on Mobile
Don’t make the Customer Wait
Be on Customer’s Preferred Channel
Real-time Resource Management
Monitor All Calls
Want to take your traditional call center remote?
Why Ameyo’s Virtual Call Center Software?
Mobile Agent Call Center Application
Enterprise Grade Call Center Features
Secure Virtual Application & Environment
How to Setup a Virtual Call Center?
A step-by-step guide to setting up your remote call center
Infrastructure Readiness Assessment
Choice of Cloud or Premise Deployment
Onboarding and Training
Ready to build your Virtual Call Center?
Switch to the Best Virtual Call Center Software for Your Business
Trusted by 2,000+ brands across 60+ countries
Establish Remote IT Governance
Centralized Control of Remote Operations
Intelligently Route your Calls
Automate Dialing to Eliminate Mundane Tasks
Improve Visibility of SLAs & KPIs
Don’t Miss Calls after Business Hours
Have Contextual Conversations
Ameyo Vs Competition
What makes us different from other Virtual Call Center Solutions
|Call Center Monitoring||Real-time and Historic||Limited Monitoring Features|
|Reporting||Comprehensive Reports and Report Scheduling||Limited Call Center Reporting|
|Call Connect Rate||High||Low|
|Real-time Queue Management||Yes||No|
|Dialers||Predictive, progressive, Preview||Predictive & Progressive|
|Telephony||WebRTC and PSTN||Only PSTN|
|Device Flexibility||Mobile app, laptop, feature phone||Only Laptop|
|Complete IT Governance||Yes||No|
|Flexible Agent Login||Yes||No|
Experience Ameyo's Virtual Call Centre Software in Action
Make Remote Working Fun with Ameyo’s Virtual Call Center Solutions
Call Center Integrations
Call Center Reports
Single View of Customer
50,000+ Agents, 100+ Enterprises across 60+ countries got Remote Ready with Ameyo
Looking to take your remote experience to the next level?
Brands Choose Ameyo
To Deliver Seamless Customer Experience
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Take your Customer Experience to the Next level with
Ameyo’s Customer Engagement Platform
Frequently Asked Questions
A virtual call center software is a customer service call center where agents are not bound by geographically centralized location. It provides the flexibility of working from different remote locations, working from home or different offices. It allows companies to deliver their services across different time zones and reduce the infrastructure cost.
In virtual contact center solutions, integrating with in-house or third-party CRM helps preserve the context of the conversation and give better insight to agents about the customer journey. Agents can make well-informed decisions when they are prepared for the call, thus maintaining the flexibility of workflow.
Yes, a virtual call center software can support multiple channel interaction like Chat, Voice, and Email as is required by the business.
With a virtual call center software, it becomes easy to scale up or down the business size elastically. With the reduced cost of infrastructure and hardware installation, a virtual call center solution is an easy to deploy model that is equipped with all the features like ACD, IVR, Auto Dialer, Integration Capabilities, Omnichannel Interaction, etc., to best suit the needs of a business.
Virtual Call Center simply allows agents to work from their preferred location. And when you have ease of working from different locations, agents automatically manage customer interactions effortlessly. With the best virtual call center tools like Unified Agent Desktop, Single View of Customer, and Knowledge Base Repository, agents are information ready and they can resolve customers’ queries instantly.