Best Call Center Software
For BPOs And Enterprises In Philippines
2000+ Brands in 60+ Countries trust Ameyo
Call Center Software Solutions in Philippines
A Call Center Software that fits all your Business Needs
High-Quality Customer Service
In the world driven by technology, customers demand instant solutions to their problems. An agent can walk them through their buyer journey when they are stuck on any step. With Ameyo Call Center Software effective solution, agents can deliver the experience that a customer is seeking.
Calling As A Preferred Channel
Imagine a customer has to wait for an e-mail while they book a travel package with an agency. He/she would look for utmost and instant help from a live human being and that’s when a call center agent can save them from any trouble with one call.
Your Customers Want Security
A customer who has lost their credit card might not feel safe to block the card over an email and would look for a more personalized and secure option to be sure. They would want an instant confirmation that the card has been blocked.
Call Center Software Solutions for Philippines
Call Center Software - Ameyo Voice
Enable the agents to handle inbound and outbound calls with advanced call center solutions. Increase your business productivity with Ameyo’s call center software which is an end-to-end solution powered with a rich feature-set of ACD, IVR, Auto Dialer, Omnichannel capabilities, and CTI Integration.
Cloud-based Call Center Software - Ameyo Engage
Eliminate the need for hardware set up and serve your customers from your preferred locations on multiple channels. Ameyo’s cloud contact center is a highly scalable and flexible solution that has advanced inbound and outbound calling capabilities, enhanced routing, real-time monitoring, and omnichannel engagement to boost business productivity.
Work from Home Ready Solutions - Ameyo Remote Solution
Ensure business continuity with ready to deploy work from home solutions with minimum infrastructure. With Ameyo’s enterprise-grade secure WFH solutions, you can go remote quickly. Choose from the wide range of WFH solutions to empower your agents with an uninterrupted working environment.
Omnichannel Ticketing System - Ameyo Fusion CX
Enhance customer support on their preferred channels with Ameyo’s omnichannel ticketing system. Automate the ticketing operations like ticket prioritization, ticket assignment, AI-powered customer insights to boost agents’ productivity. Arm your agents with best customer support tools like UAD and integrated Knowledge Base to ensure faster query resolution.
Benefits of Call Center Software Solution
Setup Your Work from Home Ready Call Center in 48 hours!
Choose the Right Contact Center Solution for your Business
Call Center Software for BPOs
In a BPO space, businesses need a customer engagement suite that helps them achieve their business goals with first call resolution (FCR). A flexible Call Center System Software for BPOs does not only optimize the cost of operations but also reduces dependencies and enhances the productivity of agents while meeting the Service Level Agreement (SLA).
With robust features like live monitoring and real-time dashboards, the call center managers can focus on metrics like Average Handling Time, Turn Around Time, Break Duration, and more to keep a track of each agent’s activity in real-time. Supervisors could strategize their workforce to maximize productivity and closely monitor each call to increase Customer Satisfaction.
Call Center Software for Insurance
With the world going digital, insurance companies are also moving from legacy to digitization. In the insurance industry, what you cannot compromise on the security of sensitive data. With a huge customer base, the customers demand a sense of commitment from the insurer to analyze and process the data and deliver more personalized customer support.
Starting from improving digital sales for acquiring new customers, managing the claim requests for reimbursements, scheduling premium reminders for the collection process, and offering a smooth experience to the customers throughout their life cycle, an insurer has to be available at each step. The duration of an insurance policy may stand between one year to lifetime and that requires a smooth long-term relationship for the customers. A call center software provider for the insurance industry could help you reduce the possibility of duplicity and implement proactive customer contact for collections and telemarketing.
Call Center Software for Banking
Do the banks have the right technology to embrace and support emerging channels and drive growth in the near future? Customers view all banks as the same and that places all the banks in a competitive state where customer service is the only key to retain existing customers and acquire new customers.
With a call center software that allows delivering highly responsive customer service with best routing capabilities. Customers get exhausted when their call is transferred to multiple agents with none of them having the right solution. With a robust and effective Automatic Call Distributor, the call can be routed to the right department when the customer calls in for the first time to streamline the communications process.
Call Center Software for Telecommunications
Do telecom companies prioritize their customers? In a business where customers are dependent on high-speed broadband connection access, the sales reps should be prepared for repetitive queries like internet connectivity issues, data usage, postpaid and prepaid plans and more.
Customers use multiple channels like Facebook, Twitter, Email, and Call to reach out to the telco representatives. With smart routing algorithms like Preferred Agent Routing, Platinum customers could be given priority by routing them to their preferred agent and resolve the queries in one go. Features like Voice Blast helps businesses to promote their offers and inform the customers about customized plans for their perusal.
Call Center Software for Automotive
If your car gets stuck on the road, what would be the first thing you’d do as a customer? Dial out to the customer service department? That’s where the customer service agents’ job starts. A customer could be inquiring about the closest service center to get their car repaired or would be asking about the car parts that need to be replaced.
With an effective solution like Fusion CX, businesses can make it easy for customers to reach out to them and get an instant solution to their queries. Customers would want to know the details of their car insurance, its renewal date, the expense involved and more. With customer widget, it becomes easy for customers to access the information that displays customized information according to the business needs.
Call Center Software for Retail
Delayed delivery may not bring you a good ROI and it becomes difficult to retain the customers when the wrong or defective product is delivered. Businesses can’t afford to miss a single interaction when their customers are reaching out through multiple channels. To cater to the needs of their customers, they need an effective solution that has all the Integration Capabilities, Omnichannel Support, IVR, and ACD in place.
Ameyo’s call center solution ensures that customers are comfortable while doing business. It allows agents to collect post delivery feedback to drive meaningful insights for the business. Businesses can also benefit from Voice Blast that can help them communicate their offers to the customers with ease.
CUSTOMER SUCCESS STORY
Discover how the leading BPO revamped their case management processes to get the customer issues resolved in a much quicker way.