Call Center Software

For Businesses In Philippines

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Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
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2000+ Brands in 60+ Countries trust Ameyo

Call Center Software Solutions in Philippines

Ameyo’s highly reliable and robust call center software solution for both inbound and outbound is an easy-to-use solution. Ameyo is consistently helping businesses deliver the desired solution to customers with its rich feature set like ACD, Auto Dialer, IVR, CRM Integration, and Supervisory Model and more.
inbound

Inbound Call Center Software

Businesses that run on a large volume of the incoming queries need an Inbound Call Center Solution. With a robust IVR and extensive routing capabilities provided by a call center software solution provider in the Philippines, your business can solve all customer problems and deliver to their expectations. Most BPOs and E-Commerce companies are largely dependent on Inbound Call Center Software for their businesses.

inbound

Outbound Call Center Software

If your team is busy dialing to customers more than 75% of the times, you definitely need an Outbound Call Center Solution. An effective solution will typically have an Auto Dialer for Call Center to enhance the productivity of the business. In Finance and Insurance sectors, the number of prospects outweighs the number of call center agents where this solution would suffice the requirements with its advanced dialing capabilities.

blended

Blended Call Center Software

When your business depends upon both incoming and outgoing calling equally, then it calls for a blended solution that allows easy movement of agents from Inbound to Outbound campaigns and vice versa. A call center agent is held responsible for managing both inbound and outbound calls as the business requires. Banking sectors are dependent on both Inbound and Outbound solutions.

A Call Center Software that fits all your Business Needs

High-Quality Customer Service

In the world driven by technology, customers demand instant solutions to their problems. An agent can walk them through their buyer journey when they are stuck on any step. With Ameyo Call Center Software effective solution, agents can deliver the experience that a customer is seeking.

Calling As A Preferred Channel

Imagine a customer has to wait for an e-mail while they book a travel package with an agency. He/she would look for utmost and instant help from a live human being and that’s when a call center agent can save them from any trouble with one call with the software used in call center.

Your Customers Want Security

A customer who has lost their credit card might not feel safe to block the card over an email and would look for a more personalized and secure option to be sure. They would want an instant confirmation that the card has been blocked.

Business Parameter On-Premise Call Center On-Cloud Call Center
Time to Market The buying and setting up of the hardware takes longer due to which businesses have to wait for setting up their systems in time. On-premise deployments demand higher upfront Capital Expenditure (CAPEX) but help you save in the long term. Cloud contact center does not require hardware installation, a good internet connection and installation of apps can get the businesses up and running in less than 24 hours.
Costs Involved Due to hardware installation, the setup cost may exceed the budget as it also requires onsite servers. Cloud based contact center software is hosted on cloud thus eliminating the hardware installation cost.
Scalability Businesses might find it difficult to scale on-premise due to the upfront cost and time that it takes to do the hardware installation. Businesses can scale across all locations with ease with a minimum cost.
Reliability This is a more stable technology that helps in minimizing the call lag or poor call quality. Delivers high call quality if supported by strong internet connection.
Business Continuity As it involves moving to a different server in case of an unexpected disaster, it takes longer than required. Cloud contact center allows a smooth transaction with no call lag in case of a disaster or hard failover.

Benefits of Call Center Software Solution

agent

Enhance Agent's
Productivity

Empower your agents with the software used in call center and support them with best-in-class tools like Unified Agent Desktop, Knowledge Base, Single View of Customer and more to ensure the smooth call flow of inbound and outbound calls. Allow your agents to work effectively and resolve queries with efficiency.

routing

Use Smart Routing
Algorithm

When customers are given an instant solution to their problems, they value your brand. Route customers to the best-suited agents on the basis of their IVR selection, office hours, caller’s data, agent skills and prioritize your premium customers to ensure first call resolution and increased customer satisfaction.

integration

Resolve Query with CRM Integration

Integration makes everyone’s job easy. Once the customer is routed to the right agent, the caller’s information displays on the agent’s dashboard to drive the contextual conversation. This ensures that the customer is given a satisfactory response with the software used in call center.

Monitoring

Measure Important Metrics in Real-Time

Most businesses are dependent on metrics like the number of calls handled, Supervisors can keep a track of relevant metrics to analyze the agent’s performance and use this data to strategize and train agents for different challenges with an effective call center WFM software.

CUSTOMER SUCCESS STORY

Admerex Solutions

Discover how the leading  BPO revamped their case management processes to get the customer issues resolved in a much quicker way.

Choose the Right Contact Center Solution for your Business

Call Center Software for BPOs

In a BPO space, businesses need a customer engagement suite that helps them achieve their business goals with first call resolution (FCR). A flexible Call Center Software System for BPOs does not only optimize the cost of operations but also reduces dependencies and enhances the productivity of agents while meeting the Service Level Agreement (SLA).
With robust features like live monitoring and real-time dashboards, the call center managers can focus on metrics like Average Handling Time, Turn Around Time, Break Duration, and more to keep a track of each agent’s activity in real-time. Supervisors could strategize their workforce to maximize productivity and closely monitor each call to increase Customer Satisfaction.
BPO
insurance

Call Center Software for Insurance

With the world going digital, insurance companies are also moving from legacy to digitization. In the insurance industry, what you cannot compromise on the security of sensitive data. With a huge customer base, the customers demand a sense of commitment from the insurer to analyze and process the data and deliver more personalized customer support. 
Starting from improving digital sales for acquiring new customers, managing the claim requests for reimbursements, scheduling premium reminders for the collection process, and offering a smooth experience to the customers throughout their life cycle, an insurer has to be available at each step. The duration of an insurance policy may stand between one year to lifetime and that requires a smooth long-term relationship for the customers. A call center solution provider for the insurance industry could help you reduce the possibility of duplicity and implement proactive customer contact for collections and telemarketing.

Call Center Software for Banking

Do the banks have the right technology to embrace and support emerging channels and drive growth in the near future? Customers view all banks as the same and that places all the banks in a competitive state where customer service is the only key to retain existing customers and acquire new customers. 
With a call center software that allows delivering highly responsive customer service with best routing capabilities. Customers get exhausted when their call is transferred to multiple agents with none of them having the right solution. With a robust and effective Automatic Call Distributor, the call can be routed to the right department when the customer calls in for the first time to streamline the communications process.
banking
telco

Call Center Software for Telecommunications

Do telco companies prioritize their customers? In a business where customers are dependent on the high-speed broadband connection access, the sales reps should be prepared for repetitive queries like internet connectivity issue, data usage, postpaid and prepaid plans and more.
Customers use multiple channels like Facebook, Twitter, Email, and Call to reach out to the telco representatives. With smart routing algorithm like Preferred Agent Routing, Platinum customers could be given priority by routing them to their preferred agent and resolve the queries in one go. Features like Voice Blast helps businesses to promote their offers and inform the customers about customized plans for their perusal.

Call Center Software for Automotive

If your car gets stuck on the road, what would be the first thing you’d do as a customer? Dial out to the customer service department? That’s where the customer service agents’ job starts. A customer could be inquiring about the closest service center to get their car repaired or would be asking about the car parts that need to be replaced.
With an effective solution like Fusion CX, businesses can make it easy for customers to reach out to them and get an instant solution to their queries. Customers would want to know the details of their car insurance, its renewal date, the expense involved and more. With customer widget, it becomes easy for customers to access the information that displays customized information according to the business needs.
automotive
retail

Call Center Software for Retail

Delayed delivery may not bring you a good ROI and it becomes difficult to retain the customers when the wrong or defective product is delivered. Businesses can’t afford to miss a single interaction when their customers are reaching out through multiple channels. To cater to the needs of their customers, they need an effective solution that has all the Integration Capabilities, Omnichannel Support, IVR, and ACD in place.
Ameyo’s call center solution ensures that customers are comfortable while doing business. It allows agents to collect post delivery feedback to drive meaningful insights for the business. Businesses can also benefit from Voice Blast that can help them communicate their offers to the customers with ease.

Get Omnichannel Support That Maximizes Customer Satisfaction

Going the Omnichannel Way - Be Where Your Customers Are

voice

Voice

Yes, we’re still in an age where customers seek support over a call. Some people are more likely to choose a phone call than writing an email to the customer support department while they look for some complex problems. When the queries require a detailed answer, call proves to be an effective medium over other channels.

social media

Social Media

Be where your customers are. Social media has become a significant part of our lives and the customers seek a prompt response on social media platforms like Facebook, Twitter, WhatsApp, Viber, LINE. The fact that these channels are public makes it more relevant for businesses to make their presence known for their customers on these channels. Agents can effectively use these channels for resolving the same customer query at once with the software used in call center.

email

Email

Emails are an age-old method still in practice for resolving any customer query. Agents can use this medium to help customers with FAQs or a step by step guide that customers might use for their reference in the future. It is also a secure method to keep the information safe for future purposes.

live chat

Live Chat

Emails are an age-old method still in practice for resolving any customer query. Agents can use this medium to help customers with FAQs or a step by step guide that customers might use for their reference in the future. It is also a secure method to keep the information safe for future purposes.

Key Features To Not Be Missed In

A Call Center Software Solution

Automatic Call Distributor (ACD)

Route the customers to best-suited agents on the basis of IVR selection to increase First Call Resolution (FCR) rate.

IVR for Self Service

Routine queries could be solved through IVR. This reduces agents’ workload and customers can find answers to their queries instantly.

Auto Dialer

Automating dialing process increasing agents’ productivity with a dialer software for an outbound call center.

Call Quality Assurance

Supervisors can ensure high call quality by listening to live calls and provide assistance to agents. These recordings could also be used as data for future reference.

Supervisor Monitoring

Extensive monitoring tools such as barging, whisper, conference and call transfer allow supervisors to monitor each agents’ performance and call quality.

Omnichannel Conversation

Customers like businesses to be present on their preferred channels such as WhatsApp, Facebook, Twitter, Messenger, Email, Chat, Call and more.

Report Scheduling

Managers and supervisors can schedule a periodic report to analyze the performance of any campaign or queue in a given time.

Computer Telephony Integration (CTI)

Integrate with various in-house and third-party CRMs to fetch customer data and preserve the context of each interaction to deliver a personalized experience to the customers.

OUR ADDRESS

Unit 104, Mission Garden Condominium, 59 Sct. Ybardolaza,South Triangle 4,Quezon City, Philippines
Contact Number: +639565865629

Our Trusted Philippines Partners

CYN

CYN

Stella Maris St, Pasig, 1603 Metro Manila, Philippines
ips-inc-logo

IPS

21st floor, Hanston Square Bldg, #17 San Miguel Ave. Ortigas Center, Pasig City 1600, Philippines
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Tritel

One San Miguel Ave., Shaw Boulevard cor San Miguel Ave, Bgy. San Antonio, Pasig City, Philippines