Cloud Contact Center Software for Philippines

Get Ameyo’s Enterprise Grade Cloud Contact Center Solutions with Minimal Setup Time, Enterprise-grade Security, Flexible Deployment options and No IT overheads!

Customer Engagement Platform

-- Trusted by 2000+ Enterprises in 60+ Countries --

Bank Islam Brunei Darussalam Berhad (BIBD)

What is a Cloud Contact Center Software?

A cloud based contact center software is hosted over the internet which takes minimum time to deploy and involves minimal upfront capital. Businesses use Cloud contact center solutions for flexibility and to reduce hardware setup overheads, IT management and to ensure uninterrupted customer service through a variety of voice and digital channels.

Ameyo’s Solution For Cloud Contact Center

Choose Your Deployment


Private Cloud
Create Dedicated Instances

Move your contact center operations to Private Cloud with the help of cloud contact center software solution provider the Philippines, which allows you to make your dedicated instances, and witness great flexibility and scalability. Ameyo’s enterprise-ready cloud contact center software is inherently reliable, scalable, and secure. Thus, giving it an edge over other cloud contact center providers The cloud architecture is so designed to help you stay agile and manage your contact center with a single click.


Public Cloud
Cost-Effective Solution

Cloud based contact center software or call center SAAS utilizes advanced cloud contact center technology. It allows near-unlimited scalability and lets you scale up or down your cloud capacity with immense ease. Deliver uninterrupted customer service with high-end security with no involvement of IT teams.


Hybrid Cloud
The Best of Both Clouds

Hybrid Cloud contact center software allows you to take complete advantage of Ameyo’s innovative and robust multi-tenant public cloud contact center solution while adhering to enterprise-grade security and IT requirements through the privately hosted call center solutions.

Why do you need a Cloud Contact Center?

Cost Optimization

Start your operations with minimal investment on Contact Center technology infrastructure

Faster Time to Market

Go live with your call center within hours as setup installation is already taken care of

Flexible Agent Login

Have a flexible cloud contact center where Agents login from any location

Zero-waiting Time

Bring down the waiting time for customers with a streamlined distribution process

Highly Scalable Operations

Easily increase or decrease your Call center agents as per your business requirements

Outsource Infrastructure Maintenance

No more headaches of managing & maintaining your call center infrastructure

Streamline Customer Service

Move over from limited PBX capabilities & support issues and Enjoy quality interactions on Cloud – The Future

Looking for Cloud Deployment of your choice?

Comparing Cloud Contact Center Software for Philippines Businesses

Ameyo Cloud Contact Center Benefits

Serve Customer Through Voice Calls

Serve Customer Through Voice Calls


Do away with traditional cloud-based contact center phone systems to empower your Philippines Call Center’s inbound and outbound call center operations with unmatched call quality, intelligent routing, and advanced voice features. Witness a dramatically improved CSAT with Ameyo cloud contact center solutions.

Get Started

Customer Preferred Digital Channels

Customer Preferred Digital Channels

Enable hassle-free customer support with digital channels- Email, SMS, WhatsApp, Facebook, Twitter, Instagram, WebChat, and In-App Mobile Chat. Provide seamless customer service across customer-preferred digital channels with cloud contact center software for Philippines enterprises.

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Real-Time User Management

Manage your agents in a single click with Ameyo’s cloud contact center solution. Transfer agents from one queue to another, in real-time. Track uninterrupted performance even while shifting agents to different queues.

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Real-Time Monitoring

Empower real-time monitoring and supervision and keep track of every call and every agent. Ameyo SaaS contact center solutions offer unremitting monitoring and analytics capabilities with its cloud-based contact center solutions.

Explore Reporting & Monitoring


Call Recording

Record your calls, store them in the Voice Logger, and analyze the call data to deliver an enhanced customer experience. Ameyo Voice Logger is a compliant cloud call recording solution that stores customer interactions per the standard regulations.

Explore Voicelogger


Enterprise CRM Integration

Power-up your call and quality management with Ameyo contact center cloud software integrated with enterprise-grade CRMs. Ensure effective call quality with CTI popup appearing on screen with necessary customer information.

Explore Integrations


Workflow Automation

Ensure improved agent productivity with workflow automation. Define your business-specific rules to save measurable time for your agents. Businesses choose Ameyo cloud contact center solutions over other cloud contact centre solutions to improve their overall efficiency.

Explore Automation

Ready to build your Cloud Contact Center?


“Ameyo assisted us to enhance our customer experience with its advanced capabilities. The end-to-end support provided by the relationship manager is commendable!”

Ian Madrid
Founder, SP Madrid

Download Case Study   View All Case Studies

Star Star Star Star

Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014


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Take your Customer Experience to the Next level with

Ameyo's Customer Engagement Platform

Frequently Asked Questions

A cloud contact center is hosted on an internet server from which businesses handle their  inbound and outbound customer queries and interactions. Cloud contact center solutions make it easy for businesses to interact with their customers through voice, email, and social media channels virtually with no setup costs and time.


Benefits of cloud contact center software are:

1. Highly flexible and scalable

2. Minimal infrastructure cost

3. Minimal maintenance

4. Ease of deployment

5. Allows agents to work from remote locations


In cloud contact center software, automated routing helps businesses to streamline the distribution of incoming calls to their agents. Businesses configure routing rules in a manner that helps them achieve a high first call resolution rate a minimal call abandonment rate. Ameyo helps you with different routing algorithm like skill-based routing, preferred agent routing, persona-based routing, routing on the basis of historical transactions/conversation

Explore Routing Rules


Yes, the cloud contact center can support multiple interaction channels like Chat, Email, Voice, Whatsapp, Facebook, and Twitter as channels


The number one reason for organisation to go for cloud deployment is saving on high upfront capital on infrastructure cost. The second most important reason is maintenance of the setup which the vendor like Ameyo does for the business. Cloud call centers do manage traffic like a regular on premise call center software.


Get in touch with us to help you with the best solution according to your business requirements to know about saas call center solutions.