Voice Logger System for Call Center
Enhance call center management capabilities by keeping track of all your customer interactions with call logger system
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Log Efficiently With Voice Logger
Call logger or voice logger system is an important tool that records and stores interactions between contact center agents and customers. Ameyo voice logger is an excellent call recording solution that can store real-time recordings in multiple formats- MP3, Wav, Talaw, Tulaw, tg729, and Alaw. It works seamlessly with Predictive Dialer, Customized IVR, and ACD and can store the recordings for 6 months. This call center call recording solution ensures that entire customer interactions over telephony systems are logged, compressed, structured, presented, and archived efficiently.
Voice Logger Archiver for Extended Storage
Ameyo Voice Logger Archiver allows you to store records of your contact center call history in voice logger solution for a period of as long as 3 years. You may store the recordings as per the compliances for your industry. Voice Logger Archiver enables swiftly search through your voice records with advanced filter options to crunch your voice logs to your requirements. It ensures customer data privacy by allowing to configure a privilege based access to call recordings and logs.
Call Monitoring to Ensure Call Quality
Ameyo Voice Logger Solution and Voice Logger Archiver ensure better analysis of customer interaction and improved quality assurance. These automatic voice recording software make it easier for contact center managers to monitor the recorded calls to keep a track of all customer interactions as well agents’ performance review. With an advanced contact center call recording in place, they can maintain a database of all the voice calls and monitor and score them on the basis of certain configurable parameters. The voice logs are visible to the supervisors via a GUI-based interface where they can search, download, and perform multi-media operations to listen to and analyze the conversations.
Voice Logs To Improve Agent Performance
Ameyo Voice Logger Software allows supervisors and managers to download voice logs by filtering on the basis of Date, Campaign, Queues, and Users, System Dispositions. You can use these recorded calls to train your agents. Enable your agents to build a resilient relationship with the customers and understand the bottlenecks in their performance. Agents can be informed about some key metrics and KPI and imply a better call resolution with such training.
Auto Clean Up of Call Logs
Ameyo call logger automatically cleans up the call logs after a specific time period. The call center managers can control the auto-clean up functionality by defining certain Call Types such as calls that were not connected or were not answered or cold calls. Ameyo offers default or predefined storage time for different types of calls after which the calls get auto-cleaned based on their type. This feature is specially designed for businesses where call logging is crucial and storage optimization is required.
Gulf African Bank revamped their case management processes to resolve customer issues quickly.
Monitor Your Call Center Service Quality
Wallboard
Get instant access to the key call center metrics and improve customer care.
Reports & Dashboards
Get access to comprehensive reports and customize them on the basis of your specific needs
Call Monitoring
Monitor agents by listening to live calls and assisting them during any call if required.
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
