Logo
Ameyo and Exotel Announce Merger
info@ameyo.com

Voice Logger System for Call Center

Enhance call center management capabilities by keeping track of all your customer interactions with call logger system

Ameyo is Trusted By

Ola
Aegon Life
SC
BYJU'S
ZOHO
swiggy
call-recording-analytics

Log Efficiently With Voice Logger

Call logger or voice logger system is an important tool that records and stores interactions between contact center agents and customers. Ameyo voice logger is an excellent call recording solution that can store real-time recordings in multiple formats- MP3, Wav, Talaw, Tulaw, tg729, and Alaw. It works seamlessly with Predictive Dialer, Customized IVR, and ACD and can store the recordings for 6 months. This call center call recording solution ensures that entire customer interactions over telephony systems are logged, compressed, structured, presented, and archived efficiently.  

Voice Logger Archiver for Extended Storage

Ameyo Voice Logger Archiver allows you to store records of your contact center call history in voice logger solution for a period of as long as 3 years. You may store the recordings as per the compliances for your industry. Voice Logger Archiver enables swiftly search through your voice records with advanced filter options to crunch your voice logs to your requirements. It ensures customer data privacy by allowing to configure a privilege based access to call recordings and logs.

Call Monitoring to Ensure Call Quality

Ameyo Voice Logger Solution and Voice Logger Archiver ensure better analysis of customer interaction and improved quality assurance. These automatic voice recording software make it easier for contact center managers to monitor the recorded calls to keep a track of all customer interactions as well agents’ performance review. With an advanced contact center call recording in place, they can maintain a database of all the voice calls and monitor and score them on the basis of certain configurable parameters. The voice logs are visible to the supervisors via a GUI-based interface where they can search, download, and perform multi-media operations to listen to and analyze the conversations.

Improve Agent Performance with voice logger

Voice Logs To Improve Agent Performance

Ameyo Voice Logger Software allows supervisors and managers to download voice logs by filtering on the basis of Date, Campaign, Queues, and Users, System Dispositions. You can use these recorded calls to train your agents. Enable your agents to build a resilient relationship with the customers and understand the bottlenecks in their performance. Agents can be informed about some key metrics and KPI and imply a better call resolution with such training.

Auto Clean Up of Call Logs

Ameyo call logger automatically cleans up the  call logs after a specific time period. The call center managers can control the auto-clean up functionality by defining certain Call Types such as calls that were not connected or were not answered or cold calls. Ameyo offers default or predefined storage time for different types of calls after which the calls get auto-cleaned based on their type. This feature is specially designed for businesses where call logging is crucial and storage optimization is required.

Gulf African Bank revamped their case management processes to resolve customer issues quickly.

Monitor Your Call Center Service Quality

Wallboard

Get instant access to the key call center metrics and improve customer care.

Learn More>>

Reports & Dashboards

Get access to comprehensive reports and customize them on the basis of your specific needs

Learn More>>

Call Monitoring

Monitor agents by listening to live calls and assisting them during any call if required.

Learn More>>

Frequently Asked Questions

Voicelogger refers to a call recording system for call centers to record every inbound and outbound call. These recordings are useful to do call quality analysis and for training purposes.

Watermark

Some of the features of the best voice logger software are:

  • 100 percent call recording (inbound and outbound)
  • Real-time monitoring of live calls
  • Playback functionality to score agent performance and ensure conversation quality.

Additionally, businesses can opt for a voicelog archiver for long-term storage of voice logs as part of compliance and regulatory requirements.

Watermark

No, voicelogger is part of Ameyo’s call center suite offering – Ameyo Voice.

Watermark