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Wallboard

Get Instant Access to Key Call Center Metrics

Quickly-Grasp-Metrics

Quickly Grasp Metrics

Inform your agents, supervisor, team leaders and admin about the targets and shared goals easily. Wallboard could be mounted on an LCD screen wherein you can share the data with simple text messages. Display service level, number of calls in the queue, number of calls abandoned on the screen to give real-time data to the team.

 

Standardize

Standardize

Standard parameters of the assessment could be set and shared on-screen which is easily accessible for everyone in the organization. Set Urgent Alerts for setbacks in SLAs and Motivational Alerts on the exceptional performance of the agents.

 

Customize

Customize

Customize your data by changing labels, reordering data, setting thresholds, alarming and controlling instant messages via the easy-to-use Admin Console. Design your layout to your specific needs, use color codes and graphic representation of data to make it easy to interpret.

 

Ameyo is Trusted By

Ola
Aegon Life
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BYJU'S
ZOHO
swiggy

Department of Transport (Abu Dhabi)'s customer service enhanced speed, flexibility and quality.

Track and Monitor Your Call Center Metrics

Voice-Logger

Voice Logger

Monitor quality by recording each interaction between your customers and agents.

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Birds-Eye-View

Bird’s Eye View

Supervise real-time activities in your contact center with a single scroll application.

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Agent-Self-Monitoring

Agent Self Monitoring

Let agents monitor the number of calls taken, average handling time, and conversion rate.

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