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Experience Enterprise-Grade Helpdesk Ticketing System

  • Omnichannel Ticket Management
  • Integration with Leading CRMs
  • Enterprise-Grade Security

Empowering Enterprises to Deliver a Superior Customer Experience

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What is a Ticketing System?

A customer support ticketing system helps you streamline the way you communicate with your customers. It brings in customer interactions from different communication channels - voice calls, email, social media, webchat, and SMS into a single contextual conversation. This helps you transform your customer support into a more logical, more contextual, and more efficient process.

Why do you need a ticketing management system?

Unified omnichannel interactions

A ticketing system empowers your business to offer omnichannel customer support by managing customer conversations coming in from different interaction channels such as email, voice, social media, in-app chat, or webchat. It enables you to capture important customer information in one place with all their contextual conversations from various channels.

The power of automation

With ticketing software, you can automate your routine tasks right from creating a ticket to assigning it to agents, merging them into a unified and contextual interaction, and prioritizing tickets. An automated ticketing software enables you to create preset responses for commonly asked queries as well as to create and define your own business rules for improved workflows.

Easy tracking and monitoring

Get access to comprehensive reports to measure the performance of agents as well as of overall operations. A support ticketing system with advanced live monitoring and tracking dashboards helps to track the live performance of your agents and enables you to take real-time yet informed decisions.

Empower customers with self service

Let your customers solve their light, routine queries themselves with the help of an incorporated knowledge management system. Integrate a knowledge base into your ticketing software that contains all the relevant documents, manuals, and FAQs to assist your customers with their regular queries.

Prefer a Ticketing Software That’s One Step Ahead

Integration with Leading CRMs

Integration with Leading CRMs

An efficient ticketing software integrates tightly with industry’s leading CRMs without any hassles. In fact, it should be easily integrated with a business’s homegrown CRM. A glitch-free and tight integration with any possible CRM enables your agents to perform more contextual conversations as well as to resolve issues precisely and faster.  

Automated Ticket Prioritization

Automated Ticket Prioritization

A ticket management system allows you to choose and prioritize the support tickets that require immediate actions. It enables you to automate ticket prioritization based on the heat map created on the basis of certain parameters like time to SLA breach, a number of not replied messages, sentiment analysis, change in ticket status, or rule engine settings.

Advanced Ticket Segmentation

Advanced Ticket Segmentation - Linked and Lite Tickets

Ameyo offers an advanced ticket management system that supports parent-child ticket hierarchy allowing businesses to manage tickets containing multi-departmental issues. With linked tickets, one ticket becomes the parent ticket while the other linked tickets become the child tickets. Likewise, lite tickets are created when a ticket is resolved in the first contact and no additional actions are required to close it. This saves the agent’s additional time in closing the ticket and updating its status, thereby bringing in enhanced efficiency.

business rules

Define your own Business Rules

Create your own workflows by setting business rules to automate your support ticket assignment. An advanced support ticketing system software allows you to filter and assign the tickets to the right agent based on the routing rules configured by your business. There can be different routing algorithms configured for ticket assignment in different scenarios. Further, business hours, welcome greetings, and various voice prompts created for different scenarios can be configured and automated.

Looking for more advanced features of Helpdesk Ticketing System?

Why Ameyo for Customer Engagement Solutions?

Enterprise-Grade End-to-End Security

Enterprise-Grade End-to-End Security

Ameyo is PCI DSS compliant with certified public cloud environments across India, Asia Pacific, Africa, and Middle East countries. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS.

Flexible Mode of Deployment

Flexible Mode of Deployment

On-premise

If your business requires an on-premise call center deployment with servers physically placed on your premises, Ameyo’s On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.



Cloud-based

Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.
 

Customer-Engagement-Expertise

Customer Engagement Expertise

Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands to streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat, and messaging.

Trusted-by-Global-Brands

Trusted by Global Brands

Ameyo has been trusted by 2,000+ brands across 60+ countries. It includes brands across different verticals and industries- BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

Get Started with your Customer Support Ticketing System Today

Key Features that Power-up your Ticketing System

Omnichannel Support
Omnichannel Support
intelligent routing
Intelligent Routing
Single View of Customer
Automated Ticket Assignment
Automated Ticket Assignment
Unified Agent Desktop
Unified Agent Desktop
SLA Management
Quality Monitoring
Quality Monitoring
Reports and Dashboards
Reports and Dashboards
Self Service Enablement
Self Service Enablement
Lite and Liked Tickets
Lite and Liked Tickets

Why Ameyo for Customer Support Solutions?

Enterprise-Grade End-to-End Security

Ameyo is PCI DSS compliant with certified public cloud environments across India, Asia Pacific, Africa, and Middle East countries. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

Flexible Mode of deployment

On-premise

If your business requires an on-premise call center deployment with servers physically placed on your premises, Ameyo’s On-premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over server security.

 

Cloud-based

Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.

Customer Engagement Expertise

Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands to streamline and improve their customer engagement across various channels – voice, email, chat, social media, video chat,and messaging.

Trusted by Global Brands

Ameyo has been trusted by 2,000+ brands across 60+ countries.  It includes brands across different verticals and industries- BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7 local support through its regional partners.

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Learn how Unitel aced its customer support with Omnichannel Ticketing software

Download Case Study

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Frequently Asked Questions

A Customer Support Ticketing System or a Helpdesk Ticketing System is a software that tracks and collects all customer support interactions from different interaction channels– voice call, email, social media, live chat, in-app mobile chat, sms, messaging apps.

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A Ticketing System helps you streamline your customer service. A ticket gets created for each customer interaction and software lets you track the entire interaction history and context of the conversation in order to resolve customer queries effectively. The ticketing system also helps in automating the repetitive tasks thereby saving your agents’ time.

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Ameyo’s helpdesk ticketing system supports webchat, email, in-app chat, SMS, WhatsApp, Line, Viber, Facebook, Twitter, Instagram, Youtube, and more.

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Customer support agents can manage high-volume tickets using ticket prioritization under automation rules. For better customer satisfaction, different routing rules can be applied and the high volume tickets can be handled by skilled agents.

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