Contact Center Solutions for Banks and Financial Institutions

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

Ameyo’s banking contact center software allows the agents to work from anywhere with ease. Streamline banking processes like loans, customer relationships, sending payment reminders, etc. while working remotely. Ameyo’s robust solution allows the banks and FIs to battle security threats and establish centralized control over banking operations.

For a seamless customer journey, ensure that all your departments are in sync in real-time. Ameyo’s customer service software for the banking industry can be easily integrated with a third-party or in-house CRM application that allows different departments in banks to map customer information within the CRM in real-time. This eliminates the need for toggling between tabs because it allows access to information in a unified interface.

Empower your Relationship Managers with a unique solution that is crafted to help them resolve complaints and queries raised by their mapped customers. Ameyo’s RM solution offers omnichannel connectivity with the customers, along with built-in business KPI (product sale and revenue) and operational KPI (connects).

Let your customers reach you via their preferred channels. Customers’ choice depends on the superiority of your communication system, the more they find it seamless to communicate with their banks, the happier they are. Ensure that they receive appropriate information across touchpoints – call, chat, email, video chat, voice bot, chatbot, social media, etc.

Map the end-to-end customer journey and understand customer behavior by driving contextual interactions. Analyzing customer behavior allows you to strategize and prepare for future actions.

While providing a secure banking environment is important, also ensure that all call logs are saved in your database with a Voice Logger Archiver. Meet compliance regulations by maintaining call records for future reference as well as training and improvement purposes. Recorded calls and interactions can be used to resolve a dispute or discrepancy with the customers.

This data is encrypted to ensure only authorized personnel have access to voice logs. Save your data in multiple formats to enable compliance with huge storage capacity.

A self-service customer portal helps the customers find answers to their queries instantly, without having to rely on a contact center agent. Let the customers make payments, apply for loans, retrieve information about different policies using the customer portal. Provide them the flexibility to raise a ticket, check its status, and follow up on previous interactions with ease.

Leverage the power of AI-driven bot interactions to help the customers find answers to their first-level queries without the need for human intervention.