Contact Center Solutions for Banks and Financial Institutions

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    17+ Years of Experience, 2000+ Customers, 60+ Countries


    Why Ameyo’s Contact Center Software for Banking?

    End-to-end Security

    End-to-end Security

    Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

    Trusted by Global Leaders

    Trusted by Global Leaders

    Ameyo has established itself as a market leader as a contact center software provider. It is trusted by 2,000+ brands across 60+ countries for its highly reliable and secure solution. Marquee brands like HDFC ERGO, BankBazaar, Jordan Ahli Bank, Gulf African Bank, Qatar Islamic Bank, Dalex Finance, have placed their trust in Ameyo’s wide range of products.

    Remote Solutions for Banking Industry

    Remote Solutions for Banking Industry

    Ameyo’s banking contact center software allows the agents to work from anywhere with ease. Streamline banking processes like loans, customer relationships, sending payment reminders, etc. while working remotely. Ameyo’s robust solution allows the banks and FIs to battle security threats and establish centralized control over banking operations.

    All-in-one Suite for Omnichannel Interactions

    All-in-one Suite for Omnichannel Interactions

    For Banks and FIs, creating an omnichannel customer experience for banks becomes more important than any other industry. Ameyo’s omnichannel contact center software for banking ensures that the customer journey is streamlined across touchpoints of call, chat, email, social media, video chat, bot, etc. Drive contextual interactions across customers’ preferred channels.

    Seamless CRM Integrations

    Seamless CRM Integrations

    For a seamless customer journey, ensure that all your departments are in sync in real-time. Ameyo’s customer service software for the banking industry can be easily integrated with a third-party or in-house CRM application that allows different departments in banks to map customer information within the CRM in real-time. This eliminates the need for toggling between tabs because it allows access to information in a unified interface.

    Comprehensive Reporting & Monitoring Capabilities

    Comprehensive Reporting & Monitoring Capabilities

    Ameyo’s call center software for Banks is backed by robust reporting & monitoring capabilities that allow the supervisors to keep track of each interaction, queue, and campaign in real-time. Supervisors and managers can assess agents’ productivity and make well-informed decisions that are guided by real-time data. Additionally, reports can be scheduled to analyze specific business metrics like average call handling time, call quality standards, CSAT score to further strategize business operations.

    Relationship Manager (RM) Solution

    Relationship Manager (RM) Solution

    Empower your Relationship Managers with a unique solution that is crafted to help them resolve complaints and queries raised by their mapped customers. Ameyo’s RM solution offers omnichannel connectivity with the customers, along with built-in business KPI (product sale and revenue) and operational KPI (connects).

    The Story Behind Success of 3 BPOs

    Offer Seamless Banking Experience to your Customers

    Be Where Your Customers Are

    Be Where Your Customers Are

    Let your customers reach you via their preferred channels. Customers’ choice depends on the superiority of your communication system, the more they find it seamless to communicate with their banks, the happier they are. Ensure that they receive appropriate information across touchpoints – call, chat, email, video chat, voice bot, chatbot, social media, etc.

    Map the end-to-end customer journey and understand customer behavior by driving contextual interactions. Analyzing customer behavior allows you to strategize and prepare for future actions.

    Secure Banking Experience

    Provide a Secure Banking Experience

    Maintain and store customer data in a secure manner to avoid protocol breach and provide access to only authorized personnel. Customers need to be assured of data security and privacy. With robust contact center software, maintain customer privacy with number masking capabilities. It empowers you to anonymize customer information for agents at all levels.

    You can hide customer information from reports and dashboards at supervisors, and admin levels to ensure maximum data protection. Once the number masking is enabled, the lead leakage can be prevented effectively.

    Easily Store Customer Data

    Easily Store Customer Data

    While providing a secure banking environment is important, also ensure that all call logs are saved in your database with a Voice Logger Archiver. Meet compliance regulations by maintaining call records for future reference as well as training and improvement purposes. Recorded calls and interactions can be used to resolve a dispute or discrepancy with the customers.

    This data is encrypted to ensure only authorized personnel have access to voice logs. Save your data in multiple formats to enable compliance with huge storage capacity.

    Convert each Interaction Into A Customer

    Convert Each Interaction Into A Customer

    With an intelligent routing solution, ensure that each customer lands in the right department and finds the solution for their queries instantly. Delivering a personalized experience based on the caller’s IVR inputs, past interactions, purchase behavior, increases the conversion rate significantly. When each agent is responding to queries using their expertise, the first call resolution rate increases and it thus increases customer satisfaction rate.

    Easily choose from various routing algorithms like skill-based routing, customer persona-based routing, behavioral or transaction-based routing, preferred agent routing, and emergency call routing.

    Help Customers Help Themselves

    Help Customers Help Themselves

    A self-service customer portal helps the customers find answers to their queries instantly, without having to rely on a contact center agent. Let the customers make payments, apply for loans, retrieve information about different policies using the customer portal. Provide them the flexibility to raise a ticket, check its status, and follow up on previous interactions with ease.

    Leverage the power of AI-driven bot interactions to help the customers find answers to their first-level queries without the need for human intervention.

    Want a secure and contact center that’s remote friendly?

    Features That Will Up Your CX Game

    Unified Agent Desktop
    Unified Agent Desktop
    Data Security
    Omnichannel Capabilities
    Self-service Portal
    CSAT survey over IVR
    IVR System
    Intelligent Routing
    Ticket Prioritization
    Lead Management
    CRM Integrations
    Reports and Dashboards
    Reporting & Dashboards
    Auto Dialer
    Number Masking
    sla management
    SLA Management
    Sentiment Analysis
    Sentiment Analysis
    Call Recordings
    Inbound & Outbound Calling
    Inbound & Outbound Calling
    Live Monitoring
    Callback Management
    Callback Management
    Call Monitoring
    Call Quality Monitoring


    “Ameyo contact center solution helped us boost our lead conversion rate from 25% to 60%”

    Joe Jackson

    Director – Business Operations, Dalex Finance

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    The Ameyo Advantage

    Leader in Customer Experience & Contact Center Solutions

    Work from Home Ready with Ameyo’s Unique Offerings

    Honorable Mention in Gartner Magic Quadrant for 3 Years

    Work from Home Ready with Ameyo’s Unique Offerings

    Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

    Work from Home Ready with Ameyo’s Unique Offerings

    Deloitte Technology Fast 500 ASIA PACIFIC, 2014


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    Frequently Asked Questions

    Using a call center solution for banking helps you streamline bank operations like account opening, dispute redressal, customer acquisition, etc.

    Some of the benefits that banks enjoy the most are:

  • Omnichannel interactions with the customers
  • Automated dialing algorithm to save agents’ time
  • High first call resolution rate
  • Advanced security protocols to protect customer’s sensitive data
  • Clear ROI generator
  • Keeping track of each activity is easy
  • Customers’ call logs are saved easily
  • Watermark

    Banks choose Ameyo’s contact center solution because:

  • It reduces cost of operations by 15%
  • It offers flexible deployment options
  • It provides extensive reports & dashboards for monitoring purposes
  • It ensures enterprise-grade security to banks
  • It allows smooth integration with in-house or third-party integrations
  • It is highly scalable
  • Watermark