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Contact Center Solutions for Banks and Financial Institutions

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Why Ameyo’s Contact Center Software for Banking?

End-to-end Security

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

Trusted by Global Leaders

Ameyo has established itself as a market leader as a contact center software provider. It is trusted by 2,000+ brands across 60+ countries for its highly reliable and secure solution. Marquee brands like HDFC ERGO, BankBazaar, Jordan Ahli Bank, Gulf African Bank, Qatar Islamic Bank, Dalex Finance, have placed their trust in Ameyo’s wide range of products.

Remote Solutions for Banking Industry

Remote Solutions for Banking Industry

Ameyo’s banking contact center software allows the agents to work from anywhere with ease. Streamline banking processes like loans, customer relationships, sending payment reminders, etc. while working remotely. Ameyo’s robust solution allows the banks and FIs to battle security threats and establish centralized control over banking operations.

Omnichannel Interactions

All-in-one Suite for Omnichannel Interactions

For Banks and FIs, creating an omnichannel customer experience for banks becomes more important than any other industry. Ameyo’s omnichannel contact center software for banking ensures that the customer journey is streamlined across touchpoints of call, chat, email, social media, video chat, bot, etc. Drive contextual interactions across customers’ preferred channels.

Seamless CRM Integrations

Seamless CRM Integrations

For a seamless customer journey, ensure that all your departments are in sync in real-time. Ameyo’s customer service software for the banking industry can be easily integrated with a third-party or in-house CRM application that allows different departments in banks to map customer information within the CRM in real-time. This eliminates the need for toggling between tabs because it allows access to information in a unified interface.

Comprehensive Reporting & Monitoring Capabilities

Ameyo’s call center software for Banks is backed by robust reporting & monitoring capabilities that allow the supervisors to keep track of each interaction, queue, and campaign in real-time. Supervisors and managers can assess agents’ productivity and make well-informed decisions that are guided by real-time data. Additionally, reports can be scheduled to analyze specific business metrics like average call handling time, call quality standards, CSAT score to further strategize business operations.

Reduce your Cost of Customer Coverage for Loan Collections by 70%

Offer Seamless Banking Experience to your Customers

Be Where Your Customers Are

Be Where Your Customers Are

Let your customers reach you via their preferred channels. Customers’ choice depends on the superiority of your communication system, the more they find it seamless to communicate with their banks, the happier they are. Ensure that they receive appropriate information across touchpoints – call, chat, email, video chat, voice bot, chatbot, social media, etc.

Map the end-to-end customer journey and understand customer behavior by driving contextual interactions. Analyzing customer behavior allows you to strategize and prepare for future actions.

Provide a Secure Banking Experience

Provide a Secure Banking Experience

Maintain and store customer data in a secure manner to avoid protocol breach and provide access to only authorized personnel. Customers need to be assured of data security and privacy. With robust contact center software, maintain customer privacy with number masking capabilities. It empowers you to anonymize customer information for agents at all levels.

You can hide customer information from reports and dashboards at supervisors, and admin levels to ensure maximum data protection. Once the number masking is enabled, the lead leakage can be prevented effectively.

Easily Store Customer Data

While providing a secure banking environment is important, also ensure that all call logs are saved in your database with a Voice Logger Archiver. Meet compliance regulations by maintaining call records for future reference as well as training and improvement purposes. Recorded calls and interactions can be used to resolve a dispute or discrepancy with the customers.

This data is encrypted to ensure only authorized personnel have access to voice logs. Save your data in multiple formats to enable compliance with huge storage capacity.

Convert Each Interaction Into A Customer

Convert Each Interaction Into A Customer

With an intelligent routing solution, ensure that each customer lands in the right department and finds the solution for their queries instantly. Delivering a personalized experience based on the caller’s IVR inputs, past interactions, purchase behavior, increases the conversion rate significantly. When each agent is responding to queries using their expertise, the first call resolution rate increases and it thus increases customer satisfaction rate.

Easily choose from various routing algorithms like skill-based routing, customer persona-based routing, behavioral or transaction-based routing, preferred agent routing, and emergency call routing.

Help Customers Help Themselves

Help Customers Help Themselves

A self-service customer portal helps the customers find answers to their queries instantly, without having to rely on a contact center agent. Let the customers make payments, apply for loans, retrieve information about different policies using the customer portal. Provide them the flexibility to raise a ticket, check its status, and follow up on previous interactions with ease.

Leverage the power of AI-driven bot interactions to help the customers find answers to their first-level queries without the need for human intervention.

Want to Reduce Your KYC Onboarding Costs by 90%?

Features That Will Up Your CX Game

Unified Agent Desktop
Unified Agent Desktop
Data-Security
Data Security
Omnichannel
Omnichannel Capabilities
Self-service Portal
CSAT survey over IVR
IVR System
Intelligent Routing
Ticket Prioritization
lead-management
Lead Management
CRM Integrations
Reports and Dashboards
Reporting & Dashboards
auto-dialer-2
Auto Dialer
Number Masking
CLICK
Click-to-dial
sla management
SLA Management
Sentiment Analysis
Sentiment Analysis
Call Recordings
Inbound & Outbound Calling
Inbound & Outbound Calling
live-monitoring
Live Monitoring
Callback Management
Callback Management
Call Monitoring
Call Quality Monitoring

CUSTOMER SUCCESS STORY

“Ameyo contact center solution helped us boost our lead conversion rate from 25% to 60%”

Joe Jackson

Director – Business Operations, Dalex Finance

Download Case Study   View All Case Studies

VIDEO-KYC-CAROSUAL

Want to reduce your KYC costs by upto 90%?

Explore Our Video KYC solution

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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Resources

Guide to Choose the Best Remote Contact Center Software for Your Business

Remote working, also known as work from home model has gained popularity in the recent times…

Why And How To Empower Customer Service Agents In Banking Contact Centers

We recently had an interesting discussion with a Customer Service Head of one of the leading banks in Africa, about how banking expe...

The Best Customer Experience Strategy for Banks to Improve CX

We all have interacted with a banking institution for one reason or another – whether it’s for personal banking (opening...

Frequently Asked Questions

Using a call center solution for banking helps you streamline bank operations like account opening, dispute redressal, customer acquisition, etc.

Some of the benefits that banks enjoy the most are:

  • Omnichannel interactions with the customers
  • Automated dialing algorithm to save agents’ time
  • High first call resolution rate
  • Advanced security protocols to protect customer’s sensitive data
  • Clear ROI generator
  • Keeping track of each activity is easy
  • Customers’ call logs are saved easily
  • Watermark

    Banks choose Ameyo’s contact center solution because:

  • It reduces cost of operations by 15%
  • It offers flexible deployment options
  • It provides extensive reports & dashboards for monitoring purposes
  • It ensures enterprise-grade security to banks
  • It allows smooth integration with in-house or third-party integrations
  • It is highly scalable
  • Watermark

    Watermark