Contact Center Solutions for Banks and Financial Institutions
Why Ameyo’s Contact Center Software for Banking?
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.
Trusted by Global Leaders
Ameyo has established itself as a market leader as a contact center software provider. It is trusted by 2,000+ brands across 60+ countries for its highly reliable and secure solution. Marquee brands like HDFC ERGO, BankBazaar, Jordan Ahli Bank, Gulf African Bank, Qatar Islamic Bank, Dalex Finance, have placed their trust in Ameyo’s wide range of products.
Remote Solutions for Banking Industry
Ameyo’s banking contact center software allows the agents to work from anywhere with ease. Streamline banking processes like loans, customer relationships, sending payment reminders, etc. while working remotely. Ameyo’s robust solution allows the banks and FIs to battle security threats and establish centralized control over banking operations.
All-in-one Suite for Omnichannel Interactions
For Banks and FIs, creating an omnichannel customer experience for banks becomes more important than any other industry. Ameyo’s omnichannel contact center software for banking ensures that the customer journey is streamlined across touchpoints of call, chat, email, social media, video chat, bot, etc. Drive contextual interactions across customers’ preferred channels.
Seamless CRM Integrations
For a seamless customer journey, ensure that all your departments are in sync in real-time. Ameyo’s customer service software for the banking industry can be easily integrated with a third-party or in-house CRM application that allows different departments in banks to map customer information within the CRM in real-time. This eliminates the need for toggling between tabs because it allows access to information in a unified interface.
Comprehensive Reporting & Monitoring Capabilities
Ameyo’s call center software for Banks is backed by robust reporting & monitoring capabilities that allow the supervisors to keep track of each interaction, queue, and campaign in real-time. Supervisors and managers can assess agents’ productivity and make well-informed decisions that are guided by real-time data. Additionally, reports can be scheduled to analyze specific business metrics like average call handling time, call quality standards, CSAT score to further strategize business operations.
Reduce your Cost of Customer Coverage for Loan Collections by 70%
Offer Seamless Banking Experience to your Customers
Be Where Your Customers Are
Let your customers reach you via their preferred channels. Customers’ choice depends on the superiority of your communication system, the more they find it seamless to communicate with their banks, the happier they are. Ensure that they receive appropriate information across touchpoints – call, chat, email, video chat, voice bot, chatbot, social media, etc.
Map the end-to-end customer journey and understand customer behavior by driving contextual interactions. Analyzing customer behavior allows you to strategize and prepare for future actions.
Provide a Secure Banking Experience
Maintain and store customer data in a secure manner to avoid protocol breach and provide access to only authorized personnel. Customers need to be assured of data security and privacy. With robust contact center software, maintain customer privacy with number masking capabilities. It empowers you to anonymize customer information for agents at all levels.
You can hide customer information from reports and dashboards at supervisors, and admin levels to ensure maximum data protection. Once the number masking is enabled, the lead leakage can be prevented effectively.
Easily Store Customer Data
While providing a secure banking environment is important, also ensure that all call logs are saved in your database with a Voice Logger Archiver. Meet compliance regulations by maintaining call records for future reference as well as training and improvement purposes. Recorded calls and interactions can be used to resolve a dispute or discrepancy with the customers.
This data is encrypted to ensure only authorized personnel have access to voice logs. Save your data in multiple formats to enable compliance with huge storage capacity.
Convert Each Interaction Into A Customer
With an intelligent routing solution, ensure that each customer lands in the right department and finds the solution for their queries instantly. Delivering a personalized experience based on the caller’s IVR inputs, past interactions, purchase behavior, increases the conversion rate significantly. When each agent is responding to queries using their expertise, the first call resolution rate increases and it thus increases customer satisfaction rate.
Easily choose from various routing algorithms like skill-based routing, customer persona-based routing, behavioral or transaction-based routing, preferred agent routing, and emergency call routing.
Help Customers Help Themselves
A self-service customer portal helps the customers find answers to their queries instantly, without having to rely on a contact center agent. Let the customers make payments, apply for loans, retrieve information about different policies using the customer portal. Provide them the flexibility to raise a ticket, check its status, and follow up on previous interactions with ease.
Leverage the power of AI-driven bot interactions to help the customers find answers to their first-level queries without the need for human intervention.
Want to Reduce Your KYC Onboarding Costs by 90%?
Features That Will Up Your CX Game
Unified Agent Desktop
Reporting & Dashboards
Inbound & Outbound Calling
Call Quality Monitoring
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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