Contact Center Software for Banking
Banks and Financial Institutions (BFSI) are the backbone of any economy. The world is going digital, so should the banking sector. With such a huge customer base, it becomes even more important to provide high levels of customer service. The customer interactions in the Banks and other Financial Institutions are sensitive. It requires a sophisticated customer interaction software which stores, processes and analyzes the data in an efficient and cost-effective manner.
3 Primary Concerns for Banks and Financial Institutions :
- Streamlining Collections – Recovery of loan & credit card dues
- Improving Digital Sales – New customer acquisition/ cross-sell or upsell opportunities
- Offering Superior Customer Experience – Improving the customer experience without having to increase resources
Ameyo for Banking
Battling Security Threats
Maintain and store customer data in a secure manner to avoid protocol breach and provide access to only authorized personnel.
Convert interactions into Connections
Build long-lasting,fruitful customer relationships with an intelligent software which is customized to your needs and allows to to solve queries faster.
Easily Store Customer Data
Meet compliance regulations by maintaining call records for future reference as well as training and improvement purposes.