Two-way interactions through an all-in-one healthcare application
Dalex Finance- Introduction
Dalex Finance and Leasing Company Limited is a non-bank ﬁnancial institution, licensed and regulated by the Bank of Ghana and is working on enabling their clients to manage their businesses and personal ﬁnances with fast, eﬃcient and eﬀective investment products. Founded in 2006, Dalex Finance has currently developed their sales points and oﬃces at 20 locations in Accra, Takoradi, Kumasi, Tamale, Ho, Sunyani, Koforidua, Akatsi, Wa, and Bolgatanga.
- Lack of Consolidated Reporting
- Poor Responsiveness to Required Customization
- Fetching Customer Information
- Low Conversion Rate
- Omnichannel Platform with Email, Call, and Chat Channels
- Smooth Migration from Existing System, with a Zero Downtime
- Customizable Reporting and other Functionalities
How Ameyo assisted Dalex Finance
In alignment with the requirements of Dalex Finance, Ameyo oﬀered a customized solution responsive to their needs. The migration from their former system was smooth and swift, with an on-time implementation. There was a zero-downtime in the transition phase. Ameyo helped Dalex in moving from a voice-based call center to an omnichannel contact center having all the customer data in a single view to ensure contextual conversations and improved sales closures.