Customer Success Story- Dalex Finance | Ameyo

Ameyo contact center solution helped us boost our lead conversion rate from 25% to 60%.

Joe Jackson

Joe Jackson

Director- Business Operations
Dalex Finance

Download Case Study




dalex-new-logo

Use Case

Inbound and outbound calling to offer financial services.

Region

Ghana, Africa

Industry

Financial Services

Dalex Finance- Introduction

Dalex Finance and Leasing Company Limited is a non-bank financial institution, licensed and regulated by the Bank of Ghana and is working on enabling their clients to manage their businesses and personal finances with fast, efficient and effective investment products. Founded in 2006, Dalex Finance has currently developed their sales points and offices at 20 locations in Accra, Takoradi, Kumasi, Tamale, Ho, Sunyani, Koforidua, Akatsi, Wa, and Bolgatanga. 

Challenges
  • Lack of Consolidated Reporting
  • Poor Responsiveness to Required Customization
  • Fetching Customer Information
  • Low Conversion Rate
Solutions
  • Omnichannel Platform with Email, Call, and Chat Channels
  • Smooth Migration from Existing System, with a Zero Downtime
  • Customizable Reporting and other Functionalities

How Ameyo assisted Dalex Finance

In alignment with the requirements of Dalex Finance, Ameyo offered a customized solution responsive to their needs. The migration from their former system was smooth and swift, with an on-time implementation. There was a zero-downtime in the transition phase. Ameyo helped Dalex in moving from a voice-based call center to an omnichannel contact center having all the customer data in a single view to ensure contextual conversations and improved sales closures.
Facebook
Twitter
LinkedIn