Automated Call Center Software
Experience Enhanced Customer Engagement and and Customer Contact Solution To Engage With Your Customers
2000+ Brands in 60+ Countries trust Ameyo
Ameyo Call Centre Solution Software
Choose What Your Business Needs
Outbound and Inbound Call Centre Software
Ameyo call centre solution software help businesses in Nigeria to deliver exceptional customer experience with advanced capabilities of Customized IVR, Intelligent Routing, Auto Dialer, CRM Integration, Robust Call Monitoring System, and Precise Reporting for performance tracking. With proven expertise in Inbound Call Center Software, Outbound Call Center Software, and Blended Call Center Software, many reckoned businesses in Nigeria trust Ameyo call center solutions for their specific requirements.
Omnichannel Customer Support
Your customers don’t want to wait to talk to an agent over call, they have their channel preferences. Businesses are now moving to omnichannel customer contact solution where their customers can reach out to them via Voice Call, Email, SMS, WebChat, Mobile In-App Chat, Social Media Platforms like Facebook, Twitter, and Instagram, and Popular Messaging Apps like WhatsApp, LINE, and Viber. Ameyo’s Omnichannel Contact Centre Software offers all these channels on a single platform where your agents can handle queries without toggling between the screens.
Modern contact centers use helpdesk software to streamline their customer conversations while keeping track of all customer requests via automated ticketing capabilities. These ticketing operations are highly preferred by businesses which require to work within pre-defined SLAs, Ameyo Help Desk Software offers Auto Ticket Creation, Ticket Prioritization (Based on AI-Powered Customer Sentiment Analysis ), as well as Configurable Automated Workflows. Ameyo Fusion CX brings together the capabilities of omnichannel customer contact solution and helpdesk software.
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Automated Call Center Software
Customers want their queries to be resolved in the least possible time and this has led businesses to adopt automated call center software. Automated customer service and support can dramatically reduce overall TAT and streamline your customer conversations without having customers waiting on an IVR. Ameyo Voicebot automates your call centre operations and enables you to witness as high FCR as 80% by answering repetitive customer service queries via bot.
Remote Call Centre Solutions
Ensure unremitting business operations while your workforce is working remotely. Many businesses in Nigeria have already deployed Ameyo Remote Call Center Software Solutions to ensure business continuity. These solutions enable your agents to work with their smartphones and laptops from remote locations with all the call center capabilities. Ameyo’s remote contact centre solutions embrace advanced contact center features with strong real-time call quality monitoring capabilities.
See how Dalex Finance Increased Their Lead-Conversion Rate from 25% to 60%
Call Center Software Features That Boost Productivity
Ameyo provides a customizable IVR system that helps businesses to deliver exceptional customer engagement to their customers. Welcome greetings and tones, and business-specific IVR scripts can be incorporated using Ameyo IVR system.
Automatic Call Distributor ensures that businesses connect their customers to the right agents to ensure high FCR. Ameyo ACD is an intelligent system that routes customers based on various algorithms like Skill-Based Routing, Preferred Agent Routing, and Behavioural Pattern-Based Routing.
Automate your outbound call center operations by adding an auto dialer in your call centre software. Ameyo offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.
Ameyo offers Click-to-Call feature to enable your agents to dial customer numbers with a single click, without having a need of manually dialing out. Businesses can improve their operational efficiency by click-to-call capability.
Unified Agent Desktop
Enable your agents with a 360-degree view of the customer journey irrespective of the interaction channel. Ameyo offers a unified agent desktop that ensures a complete visibility of customer insights and their historical conversations on a single interface.
Live call monitoring is an essential part of Ameyo Call Centre Software. It empowers call center managers and supervisors to ensure high call quality by listening to live calls and recorded calls, and keep track of each agent’s performance on monitoring dashboards.
Ameyo call centre software solutions incorporate a variety of reports to get deep insights on agents’ performance, campaign’s performance, and to keep a track of overall productivity. The reports are schedulable and are essentially important in making informed business decisions.
With Ameyo contact center in place, you can configure the routing and automation rules according to your business’s specific requirements to ensure automated call center operations and improved customer satisfaction rate.
Choose On-Premise or Cloud Based Call Center Software
On-premise Call Center Software
If your business requires on-premise call center deployment with servers physically placed in your premises, Ameyo On-Premise Call Center Software is the right solution for you. With an on-premise call center software, you can have a great control on the server security. It involves more investment which returns enterprise-grade security.
Cloud Based Call Centre Software
Cloud based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-Based Call Centre Software that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.