Automated Call Center Software

Experience Enhanced Customer Engagement and and Customer Contact Solution To Engage With Your Customers

Outbound and Inbound Call Centre Software

Outbound and Inbound Call Centre Software

Ameyo call centre solution software help businesses in Nigeria to deliver an exceptional customer experience with advanced capabilities of Customized IVR, Intelligent Routing, Auto Dialer, CRM Integration, Robust Call Monitoring System, and Precise Reporting for performance tracking. With proven expertise in Inbound Call Center Software, Outbound Call Center Software, and Blended Call Center Software, many reckoned businesses in Nigeria trust Ameyo call center solutions for their specific requirements.


Omnichannel Customer Support

Omnichannel Customer Support

Your customers don’t want to wait to talk to an agent over call, they have their channel preferences. Businesses are now moving to omnichannel customer contact solutions where their customers can reach out to them via Voice Call, Email, SMS, WebChat, Mobile In-App Chat, Social Media Platforms like Facebook, Twitter, and Instagram, and Popular Messaging Apps like WhatsApp, LINE, and Viber. Ameyo’s Omnichannel Contact Centre Software offers all these channels on a single platform where your agents can handle queries without toggling between the screens.


HelpDesk Software

HelpDesk Software

Modern contact centers use helpdesk software to streamline their customer conversations while keeping track of all customer requests via automated ticketing capabilities. These ticketing operations are highly preferred by businesses that require to work within pre-defined SLAs, Ameyo Help Desk Software offers Auto Ticket Creation, Ticket Prioritization (Based on AI-Powered Customer Sentiment Analysis ), as well as Configurable Automated Workflows. Ameyo Fusion CX brings together the capabilities of omnichannel customer contact solution and helpdesk software.


Debt Collection Software

Debt Collection Software

Businesses in Nigeria trust Ameyo Collect for its advanced features of a Debt Collection Software with Automated Dialing capabilities. It is an automated debt collection software that allows you to discover, prioritize, and recover debts faster. It offers automated bucketization, intelligent dialing, smart reminders, backend interactions, mobile support, and quality monitoring, all in one platform. Ameyo Collect can be smoothly integrated with enterprise-grade CRMs and ensures secure transactions with robust quality monitoring dashboards.


Don’t Miss Calls after Business Hours

Automated Call Center Software

Customers want their queries to be resolved in the least possible time and this has led businesses to adopt automated call center software. Automated customer service and support can dramatically reduce overall TAT and streamline your customer conversations without having customers waiting on an IVR. Ameyo Voicebot automates your call centre operations and enables you to witness as high FCR as 80% by answering repetitive customer service queries via bot.


Remote Call Centre Solutions

Remote Call Centre Solutions

Ensure unremitting business operations while your workforce is working remotely. Many businesses in Nigeria have already deployed Ameyo Remote Call Center Software Solutions to ensure business continuity. These solutions enable your agents to work with their smartphones and laptops from remote locations with all the call center capabilities. Ameyo’s remote contact centre solutions embrace advanced contact center features with strong real-time call quality monitoring capabilities.


Call Center Software Features That Boost Productivity

IVR System

Ameyo provides a customizable IVR system that helps businesses to deliver exceptional customer engagement to their customers. Welcome greetings and tones and business-specific IVR scripts can be incorporated using the Ameyo IVR system.


Automatic Call Distributor ensures that businesses connect their customers to the right agents to ensure high FCR. Ameyo ACD is an intelligent system that routes customers based on various algorithms like Skill-Based Routing, Preferred Agent Routing, and Behavioural Pattern-Based Routing.

Auto Dialer

Automate your outbound call center operations by adding an auto dialer in your call centre software. Ameyo offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.


Ameyo offers a Click-to-Call feature to enable your agents to dial customer numbers with a single click, without having a need of manually dialing out. Businesses can improve their operational efficiency by click-to-call capability.

Unified Agent Desktop
Unified Agent Desktop

Enable your agents with a 360-degree view of the customer journey irrespective of the interaction channel. Ameyo offers a unified agent desktop that ensures complete visibility of customer insights and their historical conversations on a single interface.

Call Monitoring

Live call monitoring is an essential part of Ameyo Call Centre Software. It empowers call center managers and supervisors to ensure high call quality by listening to live calls and recorded calls, and keep track of each agent’s performance on monitoring dashboards.

Call Reporting & Dashboards

Ameyo call centre software solutions incorporate a variety of reports to get deep insights on agents’ performance, campaign performance, and to keep a track of overall productivity. The reports are schedulable and are essentially important in making informed business decisions.

Automation Rules

With Ameyo contact center in place, you can configure the routing and automation rules according to your business’s specific requirements to ensure automated call center operations and improved customer satisfaction rate.

Upgrade your Legacy PBX System to the Modern Contact Center Software

Choose On-Premise or Cloud Based Call Center Software


On-premise Call Center Software

If your business requires on-premise call center deployment with servers physically placed on your premises, Ameyo On-Premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over the server security. It involves more investment which returns enterprise-grade security.



Cloud-based Call Centre Software

Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-Based Call Centre Software that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.


See how Dalex Finance Increased Their Lead-Conversion Rate from 25% to 60%

Contact Centre Software Solution for Businesses in Nigeria


Contact Centre for Banks and Financial Institutions

Banks and FIs are always facing a surge in call volumes. While this can be tackled with the introduction of digital channels and a robust contact centre software that supports self-service IVR, banks have the potential to resolve 80% of their first-level or routine queries without any human intervention.

The right contact centre solution ensures that the banks are able to:

  • Send automated payment reminders
  • First-level queries are handled by the bot
  • Bot to human deflection is seamless
  • Multi-level self-service IVR supports inbound queries
  • Automatic dialing algorithm ensures more call connect rates
  • Seamless integration of helpdesk system, CRM application, and other software
  • CC for Ecomm

    Contact Centre Solution for E-commerce

    In the e-commerce industry, customer service is the pivoting point that defines customer satisfaction rate. Weak customer interactions often lead to a tainted brand reputation. A contact centre software solution that enables the agents to effectively manage customer interactions across their preferred channels will help your brand redefine CX and brand loyalty.

    Seamlessly, let your customers:

  • Reach out to customer departments via their preferred channels
  • Find instant solution to their problems using self-service IVR
  • Track ticket status on the customer portal
  • Request cancellation/refund without any hassle
  • Submit their valuable feedback through SMS, Email, Chat, IVR, Call, etc.
  • CC for BPO

    Contact Centre Solution for BPOs

    The BPO industry has been heavily dominating the market in Nigeria but the challenge of finding the right contact centre solution remains constant. In a BPO setup, the crucial part is to monitor and measure the business productivity, agents’ performance, and customer satisfaction.

    To do more with less, you need a solution that has the following capabilities:

  • Comprehensive reporting & dashboards
  • Real-time monitoring of KPIs
  • Effective lead management system
  • Automated dialing functionality
  • Smart call routing capabilities
  • Multi-level IVR system
  • Integration with third-party applications
  • Uplifting Contact Center Operations-2021

    Uplifting Contact Center Operations (2021 Edition)


    Star Star Star Star

    Sankar Rao A.

    Director - Products

    Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
    Star Star Star Star Star

    Shivam M.

    Sr Network Engineer

    Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
    Star Star Star Star Star

    Ehab M.

    Head of Electronic Banking

    Easy to use and customize application with excellent support team
    Star Star Star Star Star

    Mitesh S.

    System Support Engineer

    I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

    The Ameyo Advantage

    Leader in Customer Experience & Contact Center Solutions

    Work from Home Ready with Ameyo’s Unique Offerings

    Honorable Mention in Gartner Magic Quadrant for 3 Years

    Work from Home Ready with Ameyo’s Unique Offerings

    Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

    Work from Home Ready with Ameyo’s Unique Offerings

    Deloitte Technology Fast 500 ASIA PACIFIC, 2014


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