Logo
Great Place to Work - Certified

Automated Call Center Software

Experience Enhanced Customer Engagement and and Customer Contact Solution To Engage With Your Customers

Outbound and Inbound Call Centre Software

Outbound and Inbound Call Centre Software

Ameyo call centre solution software help businesses in Nigeria to deliver an exceptional customer experience with advanced capabilities of Customized IVR, Intelligent Routing, Auto Dialer, CRM Integration, Robust Call Monitoring System, and Precise Reporting for performance tracking. With proven expertise in Inbound Call Center Software, Outbound Call Center Software, and Blended Call Center Software, many reckoned businesses in Nigeria trust Ameyo call center solutions for their specific requirements.

EXPLORE MORE>>

Omnichannel Customer Support

Omnichannel Customer Support

Your customers don’t want to wait to talk to an agent over call, they have their channel preferences. Businesses are now moving to omnichannel customer contact solutions where their customers can reach out to them via Voice Call, Email, SMS, WebChat, Mobile In-App Chat, Social Media Platforms like Facebook, Twitter, and Instagram, and Popular Messaging Apps like WhatsApp, LINE, and Viber. Ameyo’s Omnichannel Contact Centre Software offers all these channels on a single platform where your agents can handle queries without toggling between the screens.

EXPLORE MORE>>

HelpDesk Software

HelpDesk Software

Modern contact centers use helpdesk software to streamline their customer conversations while keeping track of all customer requests via automated ticketing capabilities. These ticketing operations are highly preferred by businesses that require to work within pre-defined SLAs, Ameyo Help Desk Software offers Auto Ticket Creation, Ticket Prioritization (Based on AI-Powered Customer Sentiment Analysis ), as well as Configurable Automated Workflows. Ameyo Fusion CX brings together the capabilities of omnichannel customer contact solution and helpdesk software.

EXPLORE MORE>>

Debt Collection Software

Debt Collection Software

Businesses in Nigeria trust Ameyo Collect for its advanced features of a Debt Collection Software with Automated Dialing capabilities. It is an automated debt collection software that allows you to discover, prioritize, and recover debts faster. It offers automated bucketization, intelligent dialing, smart reminders, backend interactions, mobile support, and quality monitoring, all in one platform. Ameyo Collect can be smoothly integrated with enterprise-grade CRMs and ensures secure transactions with robust quality monitoring dashboards.

EXPLORE MORE>>

Don’t Miss Calls after Business Hours

Automated Call Center Software

Customers want their queries to be resolved in the least possible time and this has led businesses to adopt automated call center software. Automated customer service and support can dramatically reduce overall TAT and streamline your customer conversations without having customers waiting on an IVR. Ameyo Voicebot automates your call centre operations and enables you to witness as high FCR as 80% by answering repetitive customer service queries via bot.

EXPLORE MORE>>

Remote Call Centre Solutions

Remote Call Centre Solutions

Ensure unremitting business operations while your workforce is working remotely. Many businesses in Nigeria have already deployed Ameyo Remote Call Center Software Solutions to ensure business continuity. These solutions enable your agents to work with their smartphones and laptops from remote locations with all the call center capabilities. Ameyo’s remote contact centre solutions embrace advanced contact center features with strong real-time call quality monitoring capabilities.

EXPLORE MORE>>

Call Center Software Features That Boost Productivity

IVR
IVR System

Ameyo provides a customizable IVR system that helps businesses to deliver exceptional customer engagement to their customers. Welcome greetings and tones and business-specific IVR scripts can be incorporated using the Ameyo IVR system.

ACD
ACD

Automatic Call Distributor ensures that businesses connect their customers to the right agents to ensure high FCR. Ameyo ACD is an intelligent system that routes customers based on various algorithms like Skill-Based Routing, Preferred Agent Routing, and Behavioural Pattern-Based Routing.

auto-dialer-2
Auto Dialer

Automate your outbound call center operations by adding an auto dialer in your call centre software. Ameyo offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.

Click-to-Call-new
Click-To-Call

Ameyo offers a Click-to-Call feature to enable your agents to dial customer numbers with a single click, without having a need of manually dialing out. Businesses can improve their operational efficiency by click-to-call capability.

Unified Agent Desktop
Unified Agent Desktop

Enable your agents with a 360-degree view of the customer journey irrespective of the interaction channel. Ameyo offers a unified agent desktop that ensures complete visibility of customer insights and their historical conversations on a single interface.

Call-Quality-Monitoring
Call Monitoring

Live call monitoring is an essential part of Ameyo Call Centre Software. It empowers call center managers and supervisors to ensure high call quality by listening to live calls and recorded calls, and keep track of each agent’s performance on monitoring dashboards.

Call Reporting & Dashboards
Reporting

Ameyo call centre software solutions incorporate a variety of reports to get deep insights on agents’ performance, campaign performance, and to keep a track of overall productivity. The reports are schedulable and are essentially important in making informed business decisions.

Automation-rules-1
Automation Rules

With Ameyo contact center in place, you can configure the routing and automation rules according to your business’s specific requirements to ensure automated call center operations and improved customer satisfaction rate.

Upgrade your Legacy PBX System to the Modern Contact Center Software

Choose On-Premise or Cloud Based Call Center Software

on-premise

On-premise Call Center Software

If your business requires on-premise call center deployment with servers physically placed on your premises, Ameyo On-Premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over the server security. It involves more investment which returns enterprise-grade security.

EXPLORE MORE>>

cloud-contact-center-1

Cloud-based Call Centre Software

Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-Based Call Centre Software that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.

EXPLORE MORE>>

See how Dalex Finance Increased Their Lead-Conversion Rate from 25% to 60%

Star Star Star Star

Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

sc
oriente
hdfc
byjus
zoho
bankbazaar
ikea

View all Customers »


Take your Customer Experience to the Next level with

Ameyo's Customer Engagement Platform