Automated Call Center Software
Experience Enhanced Customer Engagement and and Customer Contact Solution To Engage With Your Customers
Outbound and Inbound Call Centre Software
Ameyo call centre solution software help businesses in Nigeria to deliver an exceptional customer experience with advanced capabilities of Customized IVR, Intelligent Routing, Auto Dialer, CRM Integration, Robust Call Monitoring System, and Precise Reporting for performance tracking. With proven expertise in Inbound Call Center Software, Outbound Call Center Software, and Blended Call Center Software, many reckoned businesses in Nigeria trust Ameyo call center solutions for their specific requirements.
Omnichannel Customer Support
Your customers don’t want to wait to talk to an agent over call, they have their channel preferences. Businesses are now moving to omnichannel customer contact solutions where their customers can reach out to them via Voice Call, Email, SMS, WebChat, Mobile In-App Chat, Social Media Platforms like Facebook, Twitter, and Instagram, and Popular Messaging Apps like WhatsApp, LINE, and Viber. Ameyo’s Omnichannel Contact Centre Software offers all these channels on a single platform where your agents can handle queries without toggling between the screens.
HelpDesk Software
Modern contact centers use helpdesk software to streamline their customer conversations while keeping track of all customer requests via automated ticketing capabilities. These ticketing operations are highly preferred by businesses that require to work within pre-defined SLAs, Ameyo Help Desk Software offers Auto Ticket Creation, Ticket Prioritization (Based on AI-Powered Customer Sentiment Analysis ), as well as Configurable Automated Workflows. Ameyo Fusion CX brings together the capabilities of omnichannel customer contact solution and helpdesk software.
Debt Collection Software
Businesses in Nigeria trust Ameyo Collect for its advanced features of a Debt Collection Software with Automated Dialing capabilities. It is an automated debt collection software that allows you to discover, prioritize, and recover debts faster. It offers automated bucketization, intelligent dialing, smart reminders, backend interactions, mobile support, and quality monitoring, all in one platform. Ameyo Collect can be smoothly integrated with enterprise-grade CRMs and ensures secure transactions with robust quality monitoring dashboards.
Automated Call Center Software
Customers want their queries to be resolved in the least possible time and this has led businesses to adopt automated call center software. Automated customer service and support can dramatically reduce overall TAT and streamline your customer conversations without having customers waiting on an IVR. Ameyo Voicebot automates your call centre operations and enables you to witness as high FCR as 80% by answering repetitive customer service queries via bot.
Remote Call Centre Solutions
Ensure unremitting business operations while your workforce is working remotely. Many businesses in Nigeria have already deployed Ameyo Remote Call Center Software Solutions to ensure business continuity. These solutions enable your agents to work with their smartphones and laptops from remote locations with all the call center capabilities. Ameyo’s remote contact centre solutions embrace advanced contact center features with strong real-time call quality monitoring capabilities.
Call Center Software Features That Boost Productivity
IVR System
Ameyo provides a customizable IVR system that helps businesses to deliver exceptional customer engagement to their customers. Welcome greetings and tones and business-specific IVR scripts can be incorporated using the Ameyo IVR system.
ACD
Automatic Call Distributor ensures that businesses connect their customers to the right agents to ensure high FCR. Ameyo ACD is an intelligent system that routes customers based on various algorithms like Skill-Based Routing, Preferred Agent Routing, and Behavioural Pattern-Based Routing.
Auto Dialer
Automate your outbound call center operations by adding an auto dialer in your call centre software. Ameyo offers Predictive Dialer, Preview Dialer, and Progressive Dialer that you can choose from, per your business requirements.
Click-To-Call
Ameyo offers a Click-to-Call feature to enable your agents to dial customer numbers with a single click, without having a need of manually dialing out. Businesses can improve their operational efficiency by click-to-call capability.
Unified Agent Desktop
Enable your agents with a 360-degree view of the customer journey irrespective of the interaction channel. Ameyo offers a unified agent desktop that ensures complete visibility of customer insights and their historical conversations on a single interface.
Call Monitoring
Live call monitoring is an essential part of Ameyo Call Centre Software. It empowers call center managers and supervisors to ensure high call quality by listening to live calls and recorded calls, and keep track of each agent’s performance on monitoring dashboards.
Reporting
Ameyo call centre software solutions incorporate a variety of reports to get deep insights on agents’ performance, campaign performance, and to keep a track of overall productivity. The reports are schedulable and are essentially important in making informed business decisions.
Automation Rules
With Ameyo contact center in place, you can configure the routing and automation rules according to your business’s specific requirements to ensure automated call center operations and improved customer satisfaction rate.
Upgrade your Legacy PBX System to the Modern Contact Center Software
Choose On-Premise or Cloud Based Call Center Software
On-premise Call Center Software
If your business requires on-premise call center deployment with servers physically placed on your premises, Ameyo On-Premise Call Center Software is the right solution for you. With on-premise call center software, you can have great control over the server security. It involves more investment which returns enterprise-grade security.
Cloud-based Call Centre Software
Cloud-based contact center software eliminates infrastructure costs and is highly scalable when you want to expand your business. Ameyo offers Cloud-Based Call Centre Software that brings high-end security to your call center operations. It prevents data leakage with VPN security and lets you converse with your customers without any security issues.
See how Dalex Finance Increased Their Lead-Conversion Rate from 25% to 60%
Contact Centre Software Solution for Businesses in Nigeria
Contact Centre for Banks and Financial Institutions
Banks and FIs are always facing a surge in call volumes. While this can be tackled with the introduction of digital channels and a robust contact centre software that supports self-service IVR, banks have the potential to resolve 80% of their first-level or routine queries without any human intervention.
The right contact centre solution ensures that the banks are able to:
Contact Centre Solution for E-commerce
In the e-commerce industry, customer service is the pivoting point that defines customer satisfaction rate. Weak customer interactions often lead to a tainted brand reputation. A contact centre software solution that enables the agents to effectively manage customer interactions across their preferred channels will help your brand redefine CX and brand loyalty.
Seamlessly, let your customers:
Contact Centre Solution for BPOs
The BPO industry has been heavily dominating the market in Nigeria but the challenge of finding the right contact centre solution remains constant. In a BPO setup, the crucial part is to monitor and measure the business productivity, agents’ performance, and customer satisfaction.
To do more with less, you need a solution that has the following capabilities:
Uplifting Contact Center Operations (2021 Edition)
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Sankar Rao A.
Director - Products
Shivam M.
Sr Network Engineer
Ehab M.
Head of Electronic Banking
Mitesh S.
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
