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Ameyo and Exotel Announce Merger
info@ameyo.com

Don’t Limit your Customer Engagement Possibilities to a PBX

Modernize your Contact Center and protect your Legacy Phone investments

17+ Years of Experience, 2000+ Customers, 60+ Countries

Ola
Aegon Life
SC
BYJU'S
ZOHO
swiggy

Why Upgrade your Legacy PBX System?

Cost-Optimization

Limited and Outdated Features

Faster-Time-to-Market

Lack of Efficiency

Flexible-Agent-Login

High Dependency, Less Turnover

Cost-Optimization

High Infrastructure Cost

Faster-Time-to-Market

Broken Customer Experience

Flexible-Agent-Login

No Omnichannel Engagement

Keep Up with Digitization - Benefits of Transforming your Contact Center

Fast Track Your TeleSales

Fast Track Your TeleSales & Collections Productivity

Widen your customer reach while improving agent productivity with a robust and advanced call center solution.

Lack of Efficiency

Provide an Omnichannel Customer Service Experience

Engage with the customers on their preferred channel to drive happy customer experiences

reduce-cost

Reduce the Cost of Service with AI Readiness

Serve more customers with fewer agents in less time with AI-powered bots and technology

Modernize your Business Communication

Augment Ameyo Call Center Software with your existing Phone Systems

Omnichannel Customer Engagement Platform

Omnichannel Call center Software

No more limiting yourself to only one communication channel. Ameyo’s omnichannel call center software allows your to engage and serve your customers on multiple channels like voice, email, Facebook, WhatsApp, video chat, Twitter, to name a few while provisioning your agents with a unified view of all these interactions on a single screen.

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Centralized Control of Remote Operations

Flexible and Remote Ready

Easily handle your inbound and outbound calls, manage your home agents, monitor agent performance, and drive great customer experiences with a remote call center software. With Ameyo’s WFH solution you can also get the device management report with 15 monitoring parameters to identify gaps and take corrective actions.

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Don’t Miss Calls after Business Hours

AI and Integrations Ready

Augment artificial intelligence and natural language processing (NLP) in your communication stack to smoothen customer interactions. Integrate the chatbots and voice bots to handle routine queries while significantly reducing the service time. Have personalized and contextual conversations with the customers with Ameyo’s plug ‘n’ play CRM and CTI integrations to further improve their experience.

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Highly Scalable as per Business Requirements

Highly Scalable as per Business Requirements

Scale your customer engagement with fewer agents while shortening the average handling time. Ameyo offers you multiple deployment options – on-premise, cloud or hybrid setup with seamless migration as and when needed. Choose the solution that best suits your business requirement and fosters your growth.

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Drag and Drop IVR and ACD Flow Designer

Drag and Drop IVR and ACD Flow Designer

Customize your inbound call flow with an easy to use drag and drop IVR designer. Add personalized prompts, set business hours, enable customer self-service while ensuring your callers are routed to the most qualified agent or department boost first call resolution.

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Proprietary Dialer Technology

Proprietary Dialer Technology

With more than 17 years of experience in the contact center and customer engagement, Ameyo has developed intelligent dialers to take your outbound call management to the next level. Predictive dialer, power dialer, progressive, and preview dialer backed by comprehensive and advanced functionality enable you to increase your connect rates and sales conversion.

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Contemplating your PBX System Upgrade?

Contact Center Software Vs PBX

Star Star Star Star

Bilegt Tumurkhuyag

Senior CX Specialist Khan Bank

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Star Star Star Star Star

Kingsley Bennett

CEO Metro Edge Technologies

Ameyo's Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents work remotely with ease.
Star Star Star Star Star

Mukund Kulashekaran

SVP of Business Urban Company

During COVID-19 transition, Ameyo's team worked to solve all technical problems and ensured that we continue to provide high-quality support to our customers and service partners. They are a business partner in every sense.
Star Star Star Star Star

Amit Sharma

Head of Customer Lifecycle Management Spice Money

Ameyo helped Spice Money remote contact center agents reach 100% productivity in two week’s time!

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

sc
oriente
hdfc
byjus
zoho
bankbazaar
ikea

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