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Legacy Replacement

Don’t Limit your Customer Engagement Possibilities to a PBX

Modernize your Contact Center and protect your Legacy Phone investments

17+ Years of Experience, 2000+ Customers, 60+ Countries

Why Upgrade your Legacy PBX System?

Limited-and-Outdated-Features

Limited and Outdated Features

Lack-of-Efficiency

Lack of Efficiency

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High Dependency, Less Turnover

High-Infrastructure-Cost

High Infrastructure Cost

Broken-Customer-Experience

Broken Customer Experience

No-Omnichannel-Engagement

No Omnichannel Engagement

Keep Up with Digitization - Benefits of Transforming your Contact Center

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Fast Track Your TeleSales & Collections Productivity

Widen your customer reach while improving agent productivity with a robust and advanced call center solution.

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Provide an Omnichannel Customer Service Experience

Engage with the customers on their preferred channel to drive happy customer experiences

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Reduce the Cost of Service with AI Readiness

Serve more customers with fewer agents in less time with AI-powered bots and technology

Modernize your Business Communication

Augment Ameyo Call Center Software with your existing Phone Systems

Omnichannel Call center Software

No more limiting yourself to only one communication channel. Ameyo’s omnichannel call center software allows your to engage and serve your customers on multiple channels like voice, email, Facebook, WhatsApp, video chat, Twitter, to name a few while provisioning your agents with a unified view of all these interactions on a single screen.

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Flexible and Remote Ready

Easily handle your inbound and outbound calls, manage your home agents, monitor agent performance, and drive great customer experiences with a remote call center software. With Ameyo’s WFH solution you can also get the device management report with 15 monitoring parameters to identify gaps and take corrective actions.

AI and Integrations Ready

Augment artificial intelligence and natural language processing (NLP) in your communication stack to smoothen customer interactions. Integrate the chatbots and voice bots to handle routine queries while significantly reducing the service time. Have personalized and contextual conversations with the customers with Ameyo’s plug ‘n’ play CRM and CTI integrations to further improve their experience.

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Highly Scalable as per Business Requirements

Scale your customer engagement with fewer agents while shortening the average handling time. Ameyo offers you multiple deployment options – on-premise, cloud or hybrid setup with seamless migration as and when needed. Choose the solution that best suits your business requirement and fosters your growth.

Drag and Drop IVR and ACD Flow Designer

Customize your inbound call flow with an easy to use drag and drop IVR designer. Add personalized prompts, set business hours, enable customer self-service while ensuring your callers are routed to the most qualified agent or department boost first call resolution.

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Proprietary Dialer Technology

With more than 17 years of experience in the contact center and customer engagement, Ameyo has developed intelligent dialers to take your outbound call management to the next level. Predictive dialer, power dialer, progressive, and preview dialer backed by comprehensive and advanced functionality enable you to increase your connect rates and sales conversion.

Ready to Do Away with your Redundant PBX System?

Hear Why Customers Love Ameyo

Contemplating your PBX System Upgrade?

Brands Choose Ameyo

To Deliver Seamless Customer Experience

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dishtv
hdfc-bank
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ikea
4/5
Sankar Rao A.
Sankar Rao A.Director - Products
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
5/5
Shivam M.
Shivam M.Sr Network Engineer
Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
5/5
Ehab M.
Ehab M.Head of Electronic Banking
Easy to use and customize application with excellent support team
5/5
Mitesh S.
Mitesh S.System Support Engineer
I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Gartner
Honorable Mention in Gartner Magic Quadrant for 3 Consecutive Years
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Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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Take your Customer Experience to the Next level with

Ameyo’s Customer Engagement Platform