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Auto Dialer Software to Boost Call Conversions & Scale Outbound Call Center Operations

higher call connect rate with auto dialer

70% higher Call Connect Rate

Know the Best time to Call

Know the Best time to Call

Array of Dialers to Choose

Array of Dialers to Choose from

Multiple Dialing Strategies

Multiple Dialing Strategies

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What is an Auto Dialer?

An auto dialer software is an outbound dialer that helps businesses automatically dial out a huge set of leads and saves significant time for your agents. It enables you to connect a customer to a live agent once the call has been patched up at the customer end. This leads to high productivity and efficiency. 

An auto dialer software allows you to assign calls to different agents, depending on certain conditions. Businesses in Real Estate, Insurance Sector, Education Institutions, Financial Service Providers, Political Marketing, Debt and Bill Collection, Weather Forecasting, E-commerce, and many other industries use an autodialer system to reach out to a large number of customers to send automated messages.

auto dialer

Auto Dialer Features

Dial-time-Restriction

Dial time Restriction

Custom Dialing to specific time zones or regions – e.g if you have to dial phone numbers starting with 022 (code) between 10-12 PM in IST time zone

Dial-Order

Dial Order

Dial Order feature ensure than the Auto dialer dials out all the phone numbers that are mapped to a contact and increase the Dial Coverage for a business 

answer-machine

Answer Machine Detection

AMD ensures a dialer skips the answering machine. The Call connects only when a live person answers the call at the other end

auto-call-answer

Auto Call Answer

Enables business processes where agents with "auto call on" status will automatically receive dialer calls and they do not have to wait for the ring tone, thus it increases the agents' talk time 

dial-notification

Dialer Notification

Error code notification for supervisors when the dialing list is low on contacts or in case a PRI or SIP failure happens

list-upload

Auto Dial List Upload

Ameyo’s customer manager API enables you to auto-upload dialing lists from CRM or any other third-party system into Ameyo 

Agent-Skill-based-Dialing

Agent-Skill based Dialing

Parallel predictive dialing where dialing contacts are matched with an agents’ skill and expertise e.g language – Hindi/English/Arabic

voice-blaster

Voice Blaster

Send automated pre-recorded outbound voice messages to your complete contact list. Use the voice broadcasting technology to make bulk voice calls and reach a large target audience

Key Benefits of Ameyo's Auto Dialer Software

No-Manual-Dialing
No Manual Dialing

Save your agents’ time by automating your calling process. Call an unlimited number of customers with just a few clicks.

save-agent-time
Save Agents Time

Filter the calls with answering machine detection to only connect the agent when a human answers the call. Thus, skipping the machine and allowing agents to focus on quality eads.

Lead-management
Intelligent Lead Management

Automatically notify the supervisor when the lead list reaches its threshold and plan outbound calling activities accordingly.

Native Truecaller Integration
Native Truecaller Integration

Truecaller Verified Brand Identity can improve the call pick up rate by 40-60% to drive higher efficiency and conversions.

Accelerate-Sales-and-Collections
Accelerate Sales and Collections

By automating your calling process, your sales can experience an unprecedented jump! Make more calls in less time and expect improved lead to conversion rate and accelerated sales.

Higher Efficiency
Higher Efficiency

Dramatically improve agent efficiency and productivity with less workforce. Automate your outbound calling and see a significant increase in connect rate.

Boost your Revenue
Boost your Revenue

An intelligent auto dialer software helps you increase your call connects and conversion rate to boost your bottom line and generate more revenue.

Manage Multiple Campaigns
Manage Multiple Campaigns

Run all your campaigns at full throttle as Ameyo’s autodialer enables you to run and manage multiple campaigns with ease.

Want to explore auto dialer for your outbound
call center?

How does Ameyo’s Auto Dialer Work?

A step-by step guide to define how to setup an auto dialer and use it to improve your outbound call center operations.

Contact-Upload
Test
Step 1

Contact Upload

Automatically segment and upload the customer contact data to different dialing lists

Dialing-List-Management
Test
Step 2

Dialing List Management

Configure the rules to fetch, filter, prioritize, assign and manage how the contacts are handled differently based on configured rules

auto-dialer-01
Test
Step 3

Manage your Dialer

Select the most relevant dialing algorithm and define your dialing strategy to control the way your auto-dialer makes outbound calls

Efficient-Lead-Management
Test
Step 4

Post Call Actions

Manage and move leads between dialing lists based on a Call’s outcome.

Top Four of Ameyo's Autodialers

Automate your outbound call center with automatic call dialer and experience improved efficiency

Predictive-Dialer-new

Predictive Dialer

Reduce the Idle Time Between Calls

Predictive Dialer is suitable for businesses that have high call volumes. The predictive dialer algorithm uses predictive analysis (based on past trends) to maximize agent productivity by reducing the idle time between adjacent calls. Predictive dialer detects busy signals, answering machines, and unanswered calls. It forwards the calls to the available agents once the call is connected at the customer end.

Explore Predictive Dialer

preview-dialer-latest

Preview Dialer

Know Your Customer Before You Connect

Enable your agents to be well-informed about a customer before calling them. Preview dialer is highly recommended if your calling list consists of high-quality leads which you would never want to lose. With a preview dialing strategy, your agents get to see the next call in the list. It lets your agents prepare beforehand to deliver a personalized customer experience.

Get a Live Demo

Progressive-Dialer

Progressive Dialers

No Silent Calls to Your Customers

Experience high productivity with Progressive Dialer. If your call center operates on low volume and high-value lead lists, Progressive Dialer can prove out to be the best auto-dialing strategy for you. Ameyo’s progressive dialer makes calls only when the agent is available to take them, thereby eliminating the probability of throwing silent calls to the customers.

Get a Live Demo

pace-latest

PACE

PACE (Pro-Active Connect Enhancer) is an intelligent auto call dialer that works by categorizing customers on the basis of past behavior and the best time slots to call. It enables call centers to not just experience improved connect rates but also achieve higher productivity with an intelligent lead selection and well-thought-out outreach.

Explore PACE

Want to see how Ameyo Auto Dialers work?

Choose the Best Auto Dialer strategy for your Business

Ascending-or-Descending-order-dialing-based-on-time
Ascending or Descending order based dialing

Basic Dialing strategy of Uploading and Sorting Contact data based on ascending and descending order

Randomized-Auto-Dialing
Randomized Auto Dialing

Randomly dial out bulk contact numbers, often used in collections and dialing out prospects when no specific order is required for reach outs

Dialing-Based-on-of-Call-Attempts
Dialing Based on # of Call Attempts

Modify Auto dialing based on number of dials made to contacts. Contacts with high dials will be dialed later while the one with few dials or Zero dials will be dialed first

Dialing-based-on-Last-retry-time
Dialing based on Last retry time

Dial based on the time of last retry- e.g you dialed prospect at 2:PM and one at 11:AM – you can sort & filter prospects based on last retry time and the call disposition status

Multi-Filter-Auto-Dialing
Multi Filter Auto Dialing

Dialing strategy where you can combine multiple Contact filters- eg, Last retry time, number of attempts, customer type and then dial out prospects based on the the new filter

 

Ameyo’s Auto Dialer Solution for Call Centers

better voice quality
Industry Leading Voice Solutions

Ameyo is the industry leader for its voice solutions. With solutions compatible for small businesses to large enterprises, Ameyo is a renowned name in the marketplace.

CRM Integration
Integratable with Enterprise CRMs

Ameyo Auto Dialers can be integrated with all major enterprise-level CRMs. ZohoDesk, Zendesk, MSD, Salesforce, Freshdesk, and LeadSquared CRMs are some of our built-in connectors.

full blown enterprise feature
Powered-up with Advanced Features

Ameyo’s Auto Dialers are backed up with advanced features such as smart IVR, call recording, live call tracking, and business- specific rule configuration.

hassle
Consistent Trackability

Get resilient call tracking and specific call reports, and metrics analytics. Ameyo Automatic call Dialer enables you to consistently track all your call related important metrics.

 

CUSTOMER SUCCESS STORY

See how DocsApp dramatically improved their connect rate to 75%

Rohin George, Manager – Customer Service, DocsApp

Download Case Study View All Case Studies

Star Star Star Star

Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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Frequently Asked Questions

Auto dialer is a software used in the Outbound Call center that automatically dials the number from the contact list. Autodialer software helps agents to save time and improve their productivity while reducing agent’s idle time. Auto dialer is mostly used in the collection department, telemarketing, e-commerce, and more.

Watermark

Like the name suggests, an auto dialer automates outbound calling by automatically dialing contact numbers from the uploaded lead list. At the same time, the software can detect whether the call has been answered by a live person or an answering machine or there is a busy tone. A good autodialer software will only connect the agent when a live person answers the calls – skipping answering machines or busy tone. In case an agent is unavailable, the auto dialer plays an automated message. However, organizations set different algorithms based on their requirement.

Watermark

Automated dialer software can have a number of use cases based on the business requirements. However, it is generally used for lead generation, lead conversion, promotion, and surveys.

Watermark

The features of Ameyo call center autodialer are as follows:-

  • Answering Machine Detection
  • Auto Dial Time Restriction
  • Campaign Management
  • DNC Management
  • Retry Time Setting
  • Auto Dial List Upload
  • Agent-Skill based Dialing
Watermark

A configurable auto dialer software intelligently identifies the best time to call the customer based on past interactions and the availability of the agent to ensure higher call connect rates while allowing the agents to have qualified conversations.

Watermark

Yes, you can easily integrate this auto dialer with your existing Sales CRM or any other third-party system.

Learn more about integrations

Watermark

  1. Call Recording: Auto Dialer software enables agents to easily track and record all conversations with the call recording feature. They use the recorded files for quality and training purposes.

  2. IVR: IVR enables agents to streamline the communication process and create personalized customer call experiences. It helps to collect information to use later for lead and call distribution.

  3. Unproductive contact detection: By integrating auto dialer software in the business, one can easily detect numerous unproductive calls. Consequently, it boosts agent’s efficiency as they transfer only answered calls to them.

  4. Time zone Management: Time zone management allows agents to make calls to prospects and customers at the most suitable and perfect time by adjusting time zones based on their geographic location.

  5. Message Broadcasting: It helps businesses broadcast various messages to prospects and customers, deliver the event and service-related notifications, and send timely reminders without deploying extra agents.

  6. Real-time call monitoring: Real-time call monitoring allows managers or superiors to monitor live calls between an agent and customer, assess outbound agents’ performance, and implement the changes required to boost outbound campaigns.
Watermark

Autodialers are robust and efficient call center solutions widely accepted by industry experts. They are a must-have call center solution. Let’s discuss how autodialers can improve your agent productivity and work efficiency.

1.Reduces Agent Fatigue While Boosting Efficiency:

Auto Dialer software relieves agents from manual dialing tasks of each number and ensures that there is no room for errors. It routes the calls to the agents when a prospect responds, providing no time wasted.


2. Lessens Agent Idle Time and Increases talk time

Agents lose a lot of time waiting for calls to get connected or attempting to dial out a number manually. Autodialer ensures that the agents do not waste their time and utilize this time productively by talking with a customer or prospect.

3. Improves Lead Generation and Conversion

Autodialers reduce the agent’s idle time and increase their talk time to the customers, ensuring a high connect rate and more chances of improved productivity. It further increases lead generation and conversion rate.

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