Ameyo helped us dramatically increase our outbound call connect rates to 70-75%
Manager- Customer Service DocsApp
Two-way interactions through an all-in-one healthcare application
DocsApp is one of the top medical apps on Google Playstore, developed by Phasorz Technologies Private Limited.
Founded by Satish Kannan and Enbasekar D, DocsApp’s success is self-explanatory with more than 20 Lac Patients using the app for connecting with 2000+ MD and MBBS Doctors specialized in over 18 medical practices. With this, DocsApp supports more than 12 Indian languages and thus, is accessible for patients across diﬀerent parts of India. The consistent 24/7 support makes the app a true companion for those looking out for the best doctors at odd times.
Fragmented Customer Data
Poor Connect Rate
Higher Response Time
Unified Agent Desktop
Smooth Integration with In-House CRM
Real-Time Reporting and Analytics
How Ameyo Assisted DocsApp
Aligned with DocsApp’s requirements, Ameyo oﬀered an all-in-one solution responsive to their needs.Ameyo Voice oﬀered key capabilities that embrace automated dialing, multi-level call disposition, uniﬁed agent desktop, call back functionality, powerful dashboard for real-time reporting and tracking agents’ performance, and strong integration with in-house CRM.
Further, with Ameyo’s advanced multi-campaign login option, DocsApp was able to assign multiple inbound and outbound campaigns to their agents. This blended call management feature was highly appreciated by DocsApp for being absolutely ﬂexible to manage their agents in various campaigns simultaneously.