Call Center Ticket Routing Rules
Auto Ticket Routing to Prioritize support tickets using multiple filters based on configured rules
Control Routing to Agents
Ameyo Help desk ticketing system feature helps in automating the process of ticket assignment to a specified campaign or team and even to a particular agent. The idea is to resolve the ticket fast and to the satisfaction of the customer. You can do that by distributing the tickets in a manner to assign them to the agents who are available at that time and are also skilled to handle that query. with ticket routing rules.
In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.
Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.