Call Center Ticket Routing Rules

Auto Ticket Routing to Prioritize support tickets using multiple filters based on configured rules

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Control Routing to Agents

With Ameyo ticket routing rule you get to control the way tickets are routed to the agents. Some of the ways of filtering and routing are – on the basis of the interaction channel through which the ticket has been created or based on the keywords in the subject line or body. Similarly, it can also be done based on the email id of the customer and who all are copied (Cc-ed) in the email.

Ticket Assignment

Ameyo Help desk ticketing system feature helps in automating the process of ticket assignment to a specified campaign or team and even to a particular agent. The idea is to resolve the ticket fast and to the satisfaction of the customer. You can do that by distributing the tickets in a manner to assign them to the agents who are available at that time and are also skilled to handle that query. with ticket routing rules.

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Ameyo empowered Awash Bank with an end-to-end system

Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience

Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank

Ameyo is a feature-rich solution with several integration capabilities

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AlHashem
Contact Center Manager

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot

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Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

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Bilegt Tumurkhuyag
CX Senior Specialist