Call Center Ticket Routing Rules

Auto Ticket Routing to Prioritize support tickets using multiple filters based on configured rules

    Book My Fast, Non-obligatory Demo Now!
    By submitting this form, you agree to Ameyo's Privacy Policy

    Channel Performance

    Control Routing to Agents

    With Ameyo ticket routing rule you get to control the way tickets are routed to the agents. Some of the ways of filtering and routing are – on the basis of the interaction channel through which the ticket has been created or based on the keywords in the subject line or body. Similarly, it can also be done based on the email id of the customer and who all are copied (Cc-ed) in the email.
    Customer Preference

    Ticket Assignment

    Ameyo Help desk ticketing system feature helps in automating the process of ticket assignment to a specified campaign or team and even to a particular agent. The idea is to resolve the ticket fast and to the satisfaction of the customer. You can do that by distributing the tickets in a manner to assign them to the agents who are available at that time and are also skilled to handle that query. with ticket routing rules.

    Something more To Improve your Helpdesk Operations

    Rule Engine

    Set business rules to take ticket actions based on time lapsed or event occurrence

    Helpdesk Automation

    Save agent time and effort by automating repetitive tasks with Ameyo helpdesk automation tools


    Discover how a leading food ordering and delivering company achieved 80% improvement in agent utilization to transform the customer experience.

    Download Now

    Related Resources

    4 Key Elements of Digital Transformation: Drive Customer Experience for BFSI Sector
    The roundtable discussion in association with Brainalytics themed “CX Impact DigiTalks: Digital Transformation in BFSI Sector” aimed to...
    4 Customer Engagement Lessons for BPO’s

    The 4 lessons for Customer Engagement that businesses need to inculcate in their model to stay pertinent to customers.

    The Story Behind Success of 3 BPOs

    In this e-book we have discussed the success stories of 3 BPOs that are Globiva, iMarque, Transact Global, how they have grown their business and improved numbers using Ameyo’s Solutions.