Help Desk Automation - Workflow Rules

Rule Engine to Take Faster Actions for Critical Issues

Event-Based Ticketing Automation

Ameyo Help Desk Automation allows setting an event automation rule, enabling the supervisor to track and monitor the journey of each ticket and get a notification when certain pre-listed events are triggered. Eg, on the creation of a new ticket, the supervisor is notified that a new ticket has been assigned to their queue.

Time-Based Ticketing Automation

With Ameyo Help Desk Software Automation set up rules with conditions and actions that will be triggered after a specific time interval for rules with the matching condition, letting the supervisor and/or the customer to track the ticket. This ensures the successful completion of the SLAs and in case of a delay, the stakeholders are duly notified.

Setting Predefined Conditions

Automate internal and external ticketing actions based on a dynamic event and time-based triggers. You get to define the events which will trigger certain action or chain of actions. For instance, in the event of a new ticket being created, automate the actions of setting its priority and assign it to an agent. Similarly, in the case of time-based triggers, define SLA based workflows for a stringent business process. That is, when a particular event has crossed/will cross a certain time limit, a set of actions needs to be taken.

Automate Operations to Eliminate Repetitive Tasks

Customer Portal

Let the customer own their ticket by creating, re-opening, or monitoring their ticket via a mobile customer portal

Routing Rules

Configure rules to distribute and assign tickets to agents according to their availability and workload

Knowledge Base Software

A complete repository of all the FAQs and self-help content enable the customers to help themselves

The Guide to Helpdesk Management System

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Ameyo empowered Awash Bank with an end-to-end system

Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience

Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank

Ameyo is a feature-rich solution with several integration capabilities

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AlHashem
Contact Center Manager

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Special Thanks to the team for patiently handling our request & delivering beyond expectations.

Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

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Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

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CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

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CX Senior Specialist