Help Desk Software

Discover whether your business needs a Help desk software solution, and how the right solution can help enterprises
deliver delightful customer support.

Ameyo Solutions > Help Desk Software

What is a Help desk Software?

A help desk software is the the main ingredient of amazing customer support. Without which your customer support is not just incomplete but also, practically ineffective. 

With the right help desk software solution, businesses can streamline customer conversations across multiple channels into one place, keep track of all customer requests, and engage with them on the channel of their choice to answer all their customer support queries effectively.

Why Do You Need A Help Desk Software?

multichannel

Manage Omni Channel Support Tickets with Ease

Enabling multi-channel ticket creation with a smart help desk software helps in giving flexibility to customers to raise support tickets from any medium and saves agent’s time by providing them with a unified view of all interactions in a single window. 

Automation

Get the Best of Your Help Desk with Automated Operations

Automating operations helps to drive agent ownership and collaboration by simplifying processes for easy ticket management. Right helpdesk solution lets you effortlessly create ticketing workflows  and rules to streamline ticket prioritization and distribution. 

self-service

Real-Time Reporting and Analytics for Better Management

Monitoring customer support team ensures agent productivity and alignment with the organizational goals. With the right customer help desk software, the supervisor can see the live distribution count of tickets in real time along with agent availability. 

How Ameyo Help Desk Software Helps Businesses

Take your Customer Support to a whole new level with Ameyo Help Desk software

Automate Ticketing Actions

While managing helpdesk operations, use of Event and Time based rules can automate workflows for timely resolutions of tickets keeping the customer in the loop at each status change. Automated ticketing operations improve the helpdesk  management by allowing the agents and supervisors to perform a set of activities on multiple tickets in one click. 

Ticket-assignment
customer-support

Maintain Conversation Context

Merge multiple customer interactions with the same context into one conversation. This helps to maintain the context of the conversation and assist the help desk agents to better understand the complete history by getting a single view of all the interactions across the helpdesk management system and improve the quality of customer support. 

Faster Omnichannel Customer Support

Create help desk tickets for every interaction irrespective of the channel – voice, email, chat, social media.  With a smart help desk software all the tickets created from different channels are in one place, and the agents can easily view all these interactions in a unified desktop, without the need to toggle between tabs.

multi-channel
track-missed-conversations

Proactive Decisions With Live Monitoring

Measure all the relevant helpdesk metrics such as ticket turn-around time, SLA breach time and average time to handle, with Ameyo’s live monitoring and dashboards tools. Best help desk software empowers the managers to take informed and proactive decisions for better results.

Smart Ticket Prioritization

With Ameyo help desk software, supervisor can decide which helpdesk tickets should the agents first work on by automating ticket prioritization. At the same time, the agent can smartly sort the tickets based on the heat map value (based on configured parameters) and the sentiment analysis to know which tickets require immediate action.

real-time-crm

One Click Integration

Ameyo help desk software system seamlessly integrates with all the major third-party CRMs and other systems such as lead management software (LMS) or marketing tools to provide two-way sync, enabling the agents to access and update customer information in real-time to improve the customer support process.

SPOTON

“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”

Sharmistha Majumdar

 General Manager, Customer Service – Spoton

Evaluating a Help Desk Software for your Business?

ADDITIONAL RESOURCES

Weave the delightful customer support strategy

Improve your customer support operations with a help desk software solution that covers all your ticket management needs.

Learn more about how you can manage a help desk better: