4 Customer Engagement Lessons for BPO’s

The Economic Times BPO Summit 2.0 themed “Towards sustainable transformation and technology of BPOs”, was aimed at gathering the entire BPO industry value chain for indispensable discussion to connect and shape the future.

Here are 4 lessons for Customer Engagement that businesses need to inculcate in their model to stay pertinent to customers.

  • BPOs Need To Differentiate
  • Automation: The future of business
  • Remote and hybrid approaches for team management
  • AI’s role in business

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