Automate The Flow Of Conversations With Omni Routing

Empower your Team to Drive Continuous Conversations and Streamline Interactions with Omnichannel Automation for Faster Service Delivery

    Book My Fast, Non-obligatory Demo Now!
    By submitting this form, you agree to Ameyo's Privacy Policy

    Aegon Life
    Mapping Context From Interactions To Conversation

    Mapping Context From Interactions To Conversation

    Viewing all the inter-related interactions clubbed under a single conversation can help the business to maintain the context and assist agents to engage in a personalized manner. Ameyo’s Conversation Resolver functionality automatically checks whether the incoming interaction from any channel is related to an already existing conversation. If yes, then the new interaction is auto-appended to the existing conversation and routed to the agent already handling that conversation.

    Explore More About Conversation Resolver>>

    Intelligent Omni Routing for Faster Response

    Intelligent Omni Routing for Faster Response

    Save time and resources by intelligently auto-routing incoming interactions from different channels to the right agent based on agent’s skill, workload, customer category, priority or persona to ensure a quick resolution. In addition to the basic routing rules like Skill Based and Least Recently Used routing, Ameyo Omni’s advanced routing capabilities include Preferred Agent routing, Dedicated Agent routing or routing based on the inputs from third-party or back-end system. By implementing smart routing automation, managers spend less time handling escalations and can focus more on operations.

    Streamline Workflows with Automation Rules

    Streamline Workflows with Automation Rules

    Set automation rules based on event and time-related triggers by defining the criteria to check a conversation for automating an action like conversation assignment to an agent, send notification or email, etc. With Ameyo Omni, you can streamline workflows by automating powerful and complex business rules. Event-Based Rules are evoked when a specified event occurs, for example – a high-priority customer interaction is created or a conversation is re-opened. Time-Based Rules are implemented when a condition takes place during the course of time, for example – how much time the conversation has before the SLA breach.

    Explore More About Routing Rules>>

    Explore More about Omnichannel Contact Center

    Omnichannel Conversations

    Effortlessly converse with your customers on the channel of their preference

    Customer Journey

    Map the journey of the customers across touchpoints regardless of the channel of communication

    Reporting & Dashboards

    Monitor, schedule, and report all your customer interactions for further improvements



    Handbook to Effectively Use WhatsApp for Customer Service

    Download Ebook View All Ebooks

    Related Resources

    All you need to know about Omnichannel Customer Experience

    The modern era of business has aggravated the concept of customer delight which has created the need of awesome customer experience....

    Age of Omnichannel: 4 Mediums Customers Prefer Most These Days

      “This is my world, my world!” These were the legendary words of Agent Smith, before he had come, flying at Neo in the Hollywood bl...

    5 Mistakes to Avoid while Integrating Customer Journey into E-Commerce

    Don’t run off into the sunset with an e-commerce idea and forget that your online store is actually meant to serve your customers’ j...