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Ebooks

Compiled and designed by industry experts, our repository of e-books cover the inside and out of the contact center industry, future of customer experience and Artificial Intelligence.

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Uplifting Contact Center Operations (2021 Edition)

Complete guide on how the contact center industry is transforming in APAC, Africa, and India

Zero-Code Guide To Smoothen Telephony Integration With Your CRM

Step-by-step guide to deploy CTI technology in your call center

The Guide to Prepare your Contact Center for Holiday Season

In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.

Handbook to Choose the Best Remote Call Centre Software for African Businesses

Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.

Handbook to Use WhatsApp as a Customer Service Channel

WhatsApp as a messaging platform has garnered tremendous popularity in the last couple of years.

The State of Customer Engagement Amid and After Covid-19 Pandemic

COVID-19 has brought unprecedented challenges for all businesses across industries.

Guide to Choose the Best Remote Contact Center Software for Your Business

Remote working, also known as work from home model has gained popularity in the recent times…

A Quick Checklist To Decide on the Right Cloud Contact Center Vendor

Contact centers have been around for more than a decade and continue to show slow but steady growth.

The Guide to Helpdesk Management System

To be able to truly deliver the best customer service experience, it is time to work towards transforming the contact centers.