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Ebooks

Compiled and designed by industry experts, our repository of e-books cover the inside and out of the contact center industry, future of customer experience and Artificial Intelligence.

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4 Key Elements of Digital Transformation: Drive Customer Experience for BFSI Sector

The roundtable discussion in association with Brainalytics themed “CX Impact DigiTalks: Digital Transforma...

4 Customer Engagement Lessons for BPO’s

The 4 lessons for Customer Engagement that businesses need to inculcate in their model to stay pertinent to customers.

The Story Behind Success of 3 BPOs

In this e-book we have discussed the success stories of 3 BPOs that are Globiva, iMarque, Transact Global, how they have grown their business and improved numbers using Ameyo’s Solutions.

Uplifting Contact Center Operations (2022 Edition)

Complete guide on how the contact center industry is transforming in APAC, Africa, and India

Zero-Code Guide To Smoothen Telephony Integration With Your CRM

Step-by-step guide to deploy CTI technology in your call center

The Guide to Prepare your Contact Center for Holiday Season

In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.

Handbook to Choose the Best Remote Call Centre Software for African Businesses

Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.

Handbook to Use WhatsApp as a Customer Service Channel

WhatsApp as a messaging platform has garnered tremendous popularity in the last couple of years.

The State of Customer Engagement Amid and After Covid-19 Pandemic

COVID-19 has brought unprecedented challenges for all businesses across industries.