Ebooks
Compiled and designed by industry experts, our repository of e-books cover the inside and out of the contact center industry, future of customer experience and Artificial Intelligence.
Complete guide on how the contact center industry is transforming in APAC, Africa, and India
Step-by-step guide to deploy CTI technology in your call center
In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.
Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.
WhatsApp as a messaging platform has garnered tremendous popularity in the last couple of years.
COVID-19 has brought unprecedented challenges for all businesses across industries.
Remote working, also known as work from home model has gained popularity in the recent times…
Contact centers have been around for more than a decade and continue to show slow but steady growth.
To be able to truly deliver the best customer service experience, it is time to work towards transforming the contact centers.