Make Interaction Channels Efficient with Omnichannel Reporting
Leverage the power of Omnichannel report with detailed reports and customized dashboards to measure what matters most
Channel Specific Reports
Get channel-wise reports of all the communication platforms that your customers use to connect with you. Based on that data, identify the channels most preferred by your customers and which ones could use some change in strategy. Once you have gained a complete understanding of the effectiveness of each channel, you can leverage the ones that your customers love the most and ensure a high return on investment along with delighted customers.
Monitor Agent Effectiveness
Managers can keep an eye on the agents by monitoring their status, active interactions, the total count of conversations handled, conversations closed, interactions handled, login/available hours and auto mode statuses. The supervisor can also see details of active calls and chats of an agent and can take actions such as Snoop, Whisper, Barge and End the call when deemed fit.
Live Monitoring of Operations
Dashboards to show real-time data of the source of the conversation i.e. whether the interaction originated via email, voice, social media or chat. Similarly, the managers get a live feed of the With all the data about interactions and agent, the supervisor is in a much better position to make informed decisions.
Start Your Own Call Center with an Omnichannel Customer Engagement Platform
Omnichannel Conversations
Effortlessly converse with your customers on the channel of their preference
Customer Journey
Track the journey of the customers across touchpoints regardless of the channel of communication
Omnichannel Automation
Empower your Team to Drive Continuous Conversations and Streamline Interactions with Omnichannel Automation for Faster Service Delivery
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
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