Omnichannel Helpdesk Ticketing System
Omnichannel Customer Support Software that extends your Customer support capability to Voice, Email and other Digital channels.
Trusted by 2000+ Brands across 60+ Countries
Auto Ticket Creation in Omnichannel Ticketing System
Ameyo Fusion CX lets you create a ticket every time a customer reaches your business through any channel specified in the next section. Agents get notified whenever a ticket is raised and can access these tickets in the ticketing system. This auto ticket creation eliminates the need to toggle between different screens to manage interactions coming in from different screens and allows effective management of omnichannel interactions. Check out more on ticketing automation– ticketing capabilities and features.
Channels Supported in Omnichannel Helpdesk Ticketing System
Email based Ticketing
Create Tickets for Unresolved Customer queries via Voice
In an inbound scenario, when a customer connects with the contact center, gets connected to IVR through which the call is routed to the right (per the routing rules) agent in a queue. However, in an outbound scenario, the dialer automatically calls a customer and routes the call to an outbound queue agent.
Turn WebChat/ In-App Chat interactions to Tickets
Engage with your App Users on Google Play
Mobile Apps are at the core of every business today that wants to scale in digital times. Ameyo enables you to engage in user feedback on these apps and work on them as support tickets. User comments can now be captured in Ameyo and seamlessly assigned to Support Agents.
Engage and Support your Customers on Instagram
Engage with your customers and reply to their requests coming via Instagram. Enable auto-ticket creation to keep an eye on turnaround times and maintain SLAs for resolutions. Handle customer feedback all at one place with an omnichannel messaging platform and always have a single view of the customer.
Make WhatsApp your Customer Engagement Platform
Have two-way engagement with customers via Whatsapp. Automate customer service notifications, alerts, or reminders via Whatsapp to stay connected with your customers at all times. Add Whatsapp to your ticketing capability or use it as a plug-n-play platform to create tickets independently. Capture offline multimedia chats in the form of tickets to never miss your customer requests.
Don't Miss out on Customer queries on Facebook
Let your customers feel heard and engage with customers and reply to their feedback coming via Facebook posts and comments. Get in touch with your customers with a tap on the messenger chat option. Have automated interaction grouping for related conversations on Facebook posts to maintain the context of the conversation.
Traditional Engagement via SMS
SMS still plays a large role in customer engagement for areas with poor internet connectivity. Ameyo omnichannel customer support software enables you to be ready will all channels and ensures you don’t miss out on any brand interaction
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
In light of the COVID-19 pandemic, we have seen customers’ buying behavior change.
Africa is on its way to become a competitive destination for the business process outsourcing (BPO) industry.