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Contact center Software for Insurance Industry

insurance

Insurance industry is a strong pillar of a growing economy. The world is going digital, so should the insurance and other financial institutions. With such a huge customer base, it becomes even more important to provide high levels of customer service. The customer interactions in the insurance companies are sensitive as they are dealing with a very emotional and sensitive situation. There has to be a sense of duty and commitment since most customers reach out to their insurer only at the time of distress. It requires a sophisticated customer interaction software which stores, processes and analyzes the data to enable personalized customer support.

4 Primary Concerns for Insurance Companies

  • Claims Processing – Handling customer claims request for reimbursement
  • Improving Digital Sales – New customer acquisition/ cross-sell or up-sell opportunities
  • Premium Reminders & Collections – Managing premium reminders and collections
  • Offering Superior Customer Experience – Improving the customer experience across customer life cycle

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Ameyo for Insurance Industry

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Increase Agent’s Efficiency

Real-time access to caller information improves agent productivity, minimizes talk time, and delivers more personalized communications.

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Delight Your Customers

Provide your customers with exciting offers and reach them seamlessly through social media, live chat, messages and be welcoming while addressing their problems.

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Talk Smart and Convert

Intelligent interaction with customers improves the conversion rate. Automatic attendant can serve the purpose even when the agents are busy.

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Build Your Own Priority

The ability to create, manage and prioritize case tickets from first contact right to post-sales support ensures high levels of customer satisfaction and loyalty.

Reduce your Cost of Customer Coverage for Collections by 70%