Reduce the Cost of Customer Coverage for Loan Collections by 70%

Aegon Life

Automate loan collection tasks with a Humanized Collections Bot

  • Human-like conversations in 10+ Indian languages including English and Hindi
  • Personalized and contextual conversations
  • Seamless transfer to a Human Agent for complex queries

Why Automate Loan Collection Calls?


Huge Spike in Loan Collection Calls

Post the end of moratorium on Aug 31, loan collections calls need to be increased to tackle the biggest loan collection exercise. NPAs are expected to rise in the aftermath of the pandemic and lenders are strengthening their collections mechanism to increase customer coverage efficiently

Inefficiencies in Increasing Customer Coverage

The spike in collections calls volume will be temporary for a couple of months. Hiring new agents will be time-consuming and expensive while burdening existing agents with additional calls will lead to inefficient operations. This lack of flexibility makes it highly inefficient to increase the customer coverage for collections calls

Experience the Collections Bot

Hindi User

English User

How can Ameyo’s Humanized Collections Bot Help Improve Loan Collections Calls Efficiency

Increase Customer Coverage with Automation

Automate a few tasks of the existing collection process by creating custom call flows.  Make data-driven decisions with the humanized collections bot by pushing the outcome of the discussion in real-time to the CRM

Increase Success of Collection Calls with Human-like Conversations
Ameyo’s Collections Bot can converse in natural human languages like English, Hindi, and 8 other Indian languages. The conversation is so natural that it doesn’t feel like a bot at all.
Increase Efficiency of Collection Calls with Personalization

Ameyo’s collections bot integrates with core banking and backend systems to identify the context and personalize the conversation.


Reduce your Cost of Customer Coverage for Collections by 70%

Why Ameyo for Loan Collections?

Enterprise-grade Security

Enterprise-Grade Security

Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification and implementation process including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency and adherence to CVSS
Debt Collection Software

Experience Handling Debt Collections

Ameyo’s debt collection and software has been implemented at leading BFSI brands across the globe including HDFC Bank, Jana Small Finance Bank, FE CREDIT and many more


Knowledge of the Customer Engagement Space

Ameyo has been providing customer engagement solutions for the last 17+ years to help consumer-facing brands implement results-focussed engagement with customers across mediums like voice, email, chat, social media, and video for sales, onboarding, customer service, and collections use cases.

Trusted by Global Brands

Trusted by Global BFSI Brands

Ameyo has been trusted by 2,000+ brands across 60+ countries including many BFSI brands like Muthoot Finance, Pay1, Khan Bank, Gulf African Bank, Standard Chartered, HDFC ERGO General Insurance, Sridhar Insurance, Spice Money, Hero Housing Finance, Shriram Life Insurance, Edelweiss, Aegon Life Insurance, BankBazaar


Pay as You Go

Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement

What is Ameyo’s Humanized Collections Bot

An AI-powered Voice Bot customized for Loans Collections

Voice Bot Supporting 10 Languages

With a  collections bot supporting 10 Indian Languages including English and Hindi, you can now have a personalized conversation with the customers.

Custom Calls Flows to Automate Tasks

With custom call flows the collections bot can be programmed to make the automated human-like calls and engage in contextual conversations with the customer

Bot to Human Agent Transfer
Bot to Human Agent Transfer

For queries that the bot is unable to understand, are transferred to a human agent for with proper message unlike the traditional bot

Latest AI Technology for Reliable Performance

Deliver reliable performance with a debt collection bot that is built using the latest AI technologies like ASR (automatic speech recognition), TTS (text to speech), and NLP (natural language processing).

Experience the Collections Bot


The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014


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Take your Customer Experience to the Next level with

Ameyo's Customer Engagement Platform

Frequently Asked Questions

Ameyo’s collection bot supports 10 Indian Languages including Hindi, English, Marathi, Gujarati, Punjabi, Tamil, Telugu, Kannada, Bengali, and Malayalam


Yes, the collections bot can be integrated with BillDesk, PayU and other payment methods like UPI


Yes, the Collections Bot is PCI DSS Compliant and offers the most secured cloud based platform to increase your collection rate.

Learn more about compliance and regulations


Yes. The collections bot uses SIP lines and is 100% compliant with DOT & TRAI norms


Collections Bot can be deployed on the cloud as well as on-premise setup