Admerex Solutions Improves Customer Satisfaction score by 27% With Ameyo

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admerex

Industry: BPO

Region:  Makati City,
Philippines

About Admerex Solutions, Inc.

Admerex Solutions, Inc (ASI) is a leading global technology and services company that provides business process outsourcing (BPO) to some of the best-known companies in the world. Incorporated in 2005, ASI operates as a receivables management call center specializing in customer management, contact and payment resolution.

Challenges

  • Customer Management
  • Difficulty in integration
  • Compliance requirement
  • Challenging agent tracking

Key Benefits

  • Flexibility and Scalability
  • Improve Agent Productivity
  • Major Cost Efficiencies in Renewals and Expansions
  • Intelligent Call Routing

Ameyo helped Admerex Solutions, Inc.

Equipped with Ameyo Predictive and Progressive Dialers to capacitate inbound and outbound calling, Admerex now runs credit collections for banks, payment due to collections for telecoms, sales and customer service on Ameyo.

The solution automated all the contact center management activities allowing the agents to focus on core business processes. They were able to track agent performance with real-time reporting and analytics tools, thereby identifying the venues for improvement.

Admerex

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Admerex Solutions Improves Customer Satisfaction score by 27% With Ameyo

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