“Our selection of Ameyo as our main contact center solution has proven to be pivotal since it has given Admerex the opportunity to be a step ahead of the competition and in-tune with the future direction of contact centers.”
Admerex Solutions
Use Case
Call Center Management
Region
Industry
BPO
About Admerex Solutions, Inc.
Admerex Solutions, Inc (ASI) is a leading global technology and services company that provides business process outsourcing (BPO) to some of the best-known companies in the world. Incorporated in 2005, ASI operates as a receivables management call center specializing in customer management, contact and payment resolution.
Challenges
- Customer Management
- Difficulty in integration
- Lack of automation of business processes
- Real-time Agent monitoring
Solutions
- Cost Efficiencies in Expansion
- Intelligent Call Routing for higher FCR
- Automation of all call center management activities
- Flexibility & Scalability
Ameyo's Solution
Equipped with Ameyo Predictive and Progressive Dialers to capacitate inbound and outbound calling, Admerex now runs credit collections for banks, payment due to collections for telecoms, sales and customer service on Ameyo.
The solution automated all the contact center management activities allowing the agents to focus on core business processes. They were able to track agent performance with real-time reporting and analytics tools, thereby identifying the venues for improvement.
