Customer Success Story – Admerex Solutions | Ameyo Case Study

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“Our selection of Ameyo as our main contact center solution has proven to be pivotal since it has given Admerex the opportunity to be a step ahead of the competition and in-tune with the future direction of contact centers.”

Admerex Solutions

admerex-logo

Use Case

Call Center Management

Region

Philippines

Industry

BPO

About Admerex Solutions, Inc.

Admerex Solutions, Inc (ASI) is a leading global technology and services company that provides business process outsourcing (BPO) to some of the best-known companies in the world. Incorporated in 2005, ASI operates as a receivables management call center specializing in customer management, contact and payment resolution.

Challenges

  • Customer Management
  • Difficulty in integration
  • Lack of automation of business processes
  • Real-time Agent monitoring

Benefits

  • Cost Efficiencies in Expansion
  • Intelligent Call Routing for higher FCR
  • Automation of all call center management activities
  • Flexibility & Scalability

Ameyo's Solution

Equipped with Ameyo Predictive and Progressive Dialers to capacitate inbound and outbound calling, Admerex now runs credit collections for banks, payment due to collections for telecoms, sales and customer service on Ameyo.

The solution automated all the contact center management activities allowing the agents to focus on core business processes. They were able to track agent performance with real-time reporting and analytics tools, thereby identifying the venues for improvement.