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Contact Center Software and Freshdesk Mint Integrations

Manage your interactions in one place across channels with Freshdesk Mint Integrations

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Ola
Aegon Life
SC
BYJU'S
ZOHO
swiggy

Deliver Powerful Call Management Features Features With Freshdesk Mint Integrations

Personalized Customer Experience

Improved Agent Productivity

Easy Click-to-Dial Functionality

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Better Reporting & Monitoring

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Automated Ticket Creation

Contextual Engagement

Personalized Contextual Interactions

Context-driven customer interactions are the primary goal for an ideal call center integration with a helpdesk application, and Ameyo-Freshdesk Mint integrations deliver this on point. It enables call center agents to deliver personalized services with the help of customer profile information displayed via an automatic screen pop-up when a call is connected. Agents can view past tickets and respective interactions, voice logs, for each customer to deliver a comprehensive customer experience.

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Improved Agent Productivity

Ameyo- Freshdesk Mint integration API will free the agents from switching between multiple applications to retrieve customer information every time they are resolving a customer query. Freshdesk Mint Integration with Ameyo contact center software helps the agents to perform various actions without leaving the Freshdesk Mintapplication. Thereby, increasing the agent’s efficiency and ease of handling support tickets.

Easy Click-to-Dial Functionality

Easy Click-to-Dial Functionality

Agents can call customers directly from the Freshdesk Mint interface by clicking on the phone number. Agents don’t have to copy and paste the number from Freshdesk Mint to Ameyo to dial the numbers for every interaction. This helps the agents to remain on the Freshdesk Mint interface and never waste time in dialing the numbers manually.

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Automated Ticket Creation

Ameyo Customer Support Software integrates with Freshdesk Mint to automatically generate a ticket for an incoming call. In addition to this, there is the flexibility to merge the call with existing tickets as well for any specific contact. All the call-related data including the call recording URL is automatically tagged with the relevant ticket to ensure complete context for future actions. An agent can append multiple calls into a single ticket pertaining to a single customer.

Better Reporting and Monitoring

Better Reporting and Monitoring

By providing call metrics data like call duration and average handling time for tickets in Freshdesk, Ameyo furnishes more comprehensive reporting of agent performance and other KPIs. Ameyo Dashboard allows supervisors to instantly manage agent workforce in real-time, with a holistic view of call source, live calls, call duration, etc. and analyze the reports to take spontaneous yet informed decisions.

Integrate Ameyo with Other Leading Applications​

MS Dynamics 365

Get a holistic view of customer information by connecting Ameyo with MS Dynamics 365

zendesk
Zendesk Integration

Build a strong base of loyal customers by integrating Ameyo with Zendesk

Zoho CRM Integration

Integrate Ameyo with Zoho CRM to have personalized, contextual customer interactions

Deliver Better Service by Integrating Your Existing Applications with Ameyo​​

Star Star Star Star

Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Star Star Star Star Star

Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
Star Star Star Star Star

Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
Star Star Star Star Star

Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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oriente
hdfc
byjus
zoho
bankbazaar
ikea

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