Contact Center Software and Freshdesk Mint Integrations

Manage your interactions in one place across channels with Freshdesk CRM Integrations

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    Deliver Powerful Call Management Features Features With Freshdesk Mint Integrations

    Personalized Customer Experience

    Improved Agent Productivity

    Easy Click-to-Dial Functionality


    Better Reporting & Monitoring


    Automated Ticket Creation

    Contextual Engagement

    Personalized Contextual Interactions

    Context-driven customer interactions are the primary goal for an ideal call center integration with a helpdesk application, and Ameyo-Freshdesk integrations deliver this on point. It enables call center agents to deliver personalized services with the help of customer profile information displayed via an automatic screen pop-up when a call is connected. Agents can view past tickets and respective interactions, voice logs, for each customer to deliver a comprehensive customer experience.


    Improved Agent Productivity

    Ameyo- Freshdesk CRM integration API will free the agents from switching between multiple applications to retrieve customer information every time they are resolving a customer query. Freshdesk Mint Integration with Ameyo contact center software helps the agents to perform various actions without leaving the Freshdesk Mint application. Thereby, increasing the agent’s efficiency and ease of handling support tickets.

    Easy Click-to-Dial Functionality

    Easy Click-to-Dial Functionality

    Agents can call customers directly from the Freshdesk Mint interface by clicking on the phone number. Agents don’t have to copy and paste the number from Freshdesk Mint to Ameyo to dial the numbers for every interaction. This helps the agents to remain on the Freshdesk Mint interface and never waste time in dialing the numbers manually.


    Automated Ticket Creation

    Ameyo Customer Support Software integrates with Freshdesk Mint to automatically generate a ticket for an incoming call. In addition to this, there is the flexibility to merge the call with existing tickets as well for any specific contact. All the call-related data including the call recording URL is automatically tagged with the relevant ticket to ensure complete context for future actions. An agent can append multiple calls into a single ticket pertaining to a single customer.

    Better Reporting and Monitoring

    Better Reporting and Monitoring

    By providing call metrics data like call duration and average handling time for tickets in Freshdesk, Ameyo furnishes more comprehensive reporting of agent performance and other KPIs. Ameyo Dashboard allows supervisors to instantly manage agent workforce in real-time, with a holistic view of call source, live calls, call duration, etc. and analyze the reports to take spontaneous yet informed decisions.

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    Director - Products

    Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
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    Shivam M.

    Sr Network Engineer

    Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
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    Ehab M.

    Head of Electronic Banking

    Easy to use and customize application with excellent support team
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    Mitesh S.

    System Support Engineer

    I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

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