Salesforce Integration for Call Center Software

Plug ‘n’ play integration with Salesforce to drive contextual conversation, team efficiency, and agent productivity

Trusted by 2000+ Brands across 60+ Countries

Ameyo for Salesforce

Single Sign-on

Custom Automation

Case Association

Real-time Monitoring

Quality Assessment

Salesforce Single-sign on for Hassle-free Login

Salesforce call center software user authentication allows your agents, supervisors, and other users to register on Salesforce CTI and have access to other permitted applications with a single click. No more prompts to re-enter the credentials and no need to remember various usernames and passwords.

Book your Demo

Automate Tasks in Salesforce for Higher Efficiency

Automate manual and redundant tasks to free up your agents to focus on more pressing matters while increasing their productivity with computer telephony integration salesforce. At the same time, do away with manual dialing with simple click-to-call functionality. Configure automation while enjoying automatic two-way synchronization of information between Ameyo and Salesforce CTI relieves agents from spending time toggling between multiple applications/screens to retrieve customer information.

Book your Demo

CTI Integration for Contextual Conversations

With Ameyo Salesforce CTI integration, enable your support team to deliver personalized services with customer profile information displayed at a single intuitive interface. Thus, providing agents with a comprehensive understanding of customers. Pop-ups to help agents get the customer information (phone number) in case of both, inbound and outbound calls. If a customer’s phone number exists in multiple records and multiple objects then the agent has the option (on Ameyo Toolbar) to select the record which they want to dial.

Book your Demo

Live Dashboards to Track Call Center Operations

Get a run-down of agent performance and other call center metrics and KPIs. Monitor sales performance with an integrated dashboard. Ameyo Dashboard integrated with Salesforce Service Console allows supervisors to instantly manage agent workforce in real-time, with a holistic view of call source, live calls, call duration, etc. Analyze the reports to take spontaneous yet informed decisions.

Book your Demo

Maintain Quality Standards with Scoring Mechanism

No compromise on the quality of customer interactions. Check out call details, listen to call recording while scoring the agents on relevant quality parameters. Real-time monitoring of agent interactions with live call options of snoop, barge, and whisper to keep a tab on call quality while guiding the agents to offer consistent customer experience with Ameyo and Salesforce Telephony Integration.

Book your Demo

Want to make the most of Salesforce integration for call centers?

Talk to us today!

Ameyo with Salesforce Call Center Application

Features of Salesforce Call Center Integration

Click-to- Call

Case Association

Smart Automations

Live and Historical Reporting

Call Recording

CTI Integration

Quality Monitoring

CTI Pop-up

Automated Dialers

Inbound Call Management

Outbound Calling Process to be Automated

Call Telephony Options

Two-way Sync

Call Scheduling

Call Dispositions & Notes

Mobile App Support

Complete Guide To Smoothen Telephony Integration With Your CRM

DOWNLOAD EBOOK

Ameyo empowered Awash Bank with an end-to-end system

Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience

Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank

Ameyo is a feature-rich solution with several integration capabilities

We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.

AlHashem
Contact Center Manager

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering beyond expectations.

Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist