Salesforce Integration for Call Center Software
Plug ‘n’ play integration with Salesforce to drive contextual conversation, team efficiency, and agent productivity
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Ameyo for Salesforce
Salesforce Single-sign on for Hassle-free Login
Salesforce call center software user authentication allows your agents, supervisors, and other users to register on Salesforce CTI and have access to other permitted applications with a single click. No more prompts to re-enter the credentials and no need to remember various usernames and passwords.
Automate Tasks in Salesforce for Higher Efficiency
Automate manual and redundant tasks to free up your agents to focus on more pressing matters while increasing their productivity with computer telephony integration salesforce. At the same time, do away with manual dialing with simple click-to-call functionality. Configure automation while enjoying automatic two-way synchronization of information between Ameyo and Salesforce CTI relieves agents from spending time toggling between multiple applications/screens to retrieve customer information.
CTI Integration for Contextual Conversations
With Ameyo Salesforce CTI integration, enable your support team to deliver personalized services with customer profile information displayed at a single intuitive interface. Thus, providing agents with a comprehensive understanding of customers. Pop-ups to help agents get the customer information (phone number) in case of both, inbound and outbound calls. If a customer’s phone number exists in multiple records and multiple objects then the agent has the option (on Ameyo Toolbar) to select the record which they want to dial.
Live Dashboards to Track Call Center Operations
Get a run-down of agent performance and other call center metrics and KPIs. Monitor sales performance with an integrated dashboard. Ameyo Dashboard integrated with Salesforce Service Console allows supervisors to instantly manage agent workforce in real-time, with a holistic view of call source, live calls, call duration, etc. Analyze the reports to take spontaneous yet informed decisions.
Maintain Quality Standards with Scoring Mechanism
No compromise on the quality of customer interactions. Check out call details, listen to call recording while scoring the agents on relevant quality parameters. Real-time monitoring of agent interactions with live call options of snoop, barge, and whisper to keep a tab on call quality while guiding the agents to offer consistent customer experience with Ameyo and Salesforce Telephony Integration.
Salesforce Chat Support for Omnichannel Engagement
Engage with your customers on chat – WhatsApp, website chat, or mobile chat while allowing your agents to easily manage different conversations from a single screen. Transfer the chat, dispose it while adding notes for future reference. All this while allowing the supervisor to monitor chat sessions, active agents on the queue, and campaign in real-time.
Want to make the most of Salesforce integration for call centers?
Ameyo with Salesforce Call Center Application
Features of Salesforce Call Center Integration
Live and Historical Reporting
Inbound Call Management
Call Telephony Options
Call Dispositions & Notes
Mobile App Support
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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