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Salesforce Integration for Call Center Software

Plug ‘n’ play integration with Salesforce to drive contextual conversation, team efficiency, and agent productivity

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Ameyo for Salesforce

Single-Sign-In-and-Task-Automation-icon

Single Sign-on

Contextual-Interactions-icon

Custom Automation

Omni-channel-Existence-icon

Case Association

Real-Time-Reporting-and-Monitoring-icon

Real-time Monitoring

Call-Quality-Monitoring

Quality Assessment

Salesforce Single-sign on for Hassle-free Login

Salesforce call center software user authentication allows your agents, supervisors, and other users to register on Salesforce CTI and have access to other permitted applications with a single click. No more prompts to re-enter the credentials and no need to remember various usernames and passwords.

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Automate Tasks in Salesforce for Higher Efficiency

Automate manual and redundant tasks to free up your agents to focus on more pressing matters while increasing their productivity with computer telephony integration salesforce. At the same time, do away with manual dialing with simple click-to-call functionality. Configure automation while enjoying automatic two-way synchronization of information between Ameyo and Salesforce CTI relieves agents from spending time toggling between multiple applications/screens to retrieve customer information.

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CTI-integration

CTI Integration for Contextual Conversations

With Ameyo Salesforce CTI integration, enable your support team to deliver personalized services with customer profile information displayed at a single intuitive interface. Thus, providing agents with a comprehensive understanding of customers. Pop-ups to help agents get the customer information (phone number) in case of both, inbound and outbound calls. If a customer’s phone number exists in multiple records and multiple objects then the agent has the option (on Ameyo Toolbar) to select the record which they want to dial.

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Live Dashboards to Track Call Center Operations

Get a run-down of agent performance and other call center metrics and KPIs. Monitor sales performance with an integrated dashboard. Ameyo Dashboard integrated with Salesforce Service Console allows supervisors to instantly manage agent workforce in real-time, with a holistic view of call source, live calls, call duration, etc. Analyze the reports to take spontaneous yet informed decisions.

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Maintain Quality Standards with Scoring Mechanism

No compromise on the quality of customer interactions. Check out call details, listen to call recording while scoring the agents on relevant quality parameters. Real-time monitoring of agent interactions with live call options of snoop, barge, and whisper to keep a tab on call quality while guiding the agents to offer consistent customer experience with Ameyo and Salesforce Telephony Integration.

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Salesforce Chat Support for Omnichannel Engagement

Engage with your customers on chat – WhatsApp, website chat, or mobile chat while allowing your agents to easily manage different conversations from a single screen. Transfer the chat, dispose it while adding notes for future reference. All this while allowing the supervisor to monitor chat sessions, active agents on the queue, and campaign in real-time.

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Want to make the most of Salesforce integration for call centers?

Ameyo with Salesforce Call Center Application

Features of Salesforce Call Center Integration

Click-to-Call
Click-to- Call
Add notes and disposition
Case Association
Automation-rules-1
Smart Automations
Report-Dashboard
Live and Historical Reporting
call-recorder
Call Recording
integration
CTI Integration
Quality Monitoring
Quality Monitoring
cti-popup
CTI Pop-up
auto-dialer-2
Automated Dialers
call-back-management
Inbound Call Management
Outbound Calling Process to be Automated
Call Telephony Options
Lack-of-Efficiency
Two-way Sync
call-scheduling
Call Scheduling
Add notes and disposition
Call Dispositions & Notes
mobile-call-center
Mobile App Support

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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