Kapture Integration with Contact Center Software Solution
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Power charge your Helpdesk Support with Ameyo and Kapture Computer Telephony Integration
Automate Operations with Single Sign-On
Real-time Reporting & Monitoring
Automate Operations with Single Sign-On
Ameyo Kapture integration allows agents to sign into Kapture with registered credentials, without having to switch between multiple tabs. Increase agents’ productivity with one Username and Password authentication. With single credentials, agents can retrieve customer information like previous interaction history, call recordings, call disposition, etc., on a single screen.
Preserve the Context of Conversation
Allow your agents to have qualified conversations by providing them with relevant customer information. Once the call gets connected, agents can deliver personalized services when given an insight into customer information. With an auto-pop up, the customer’s previous record, allowing a comprehensive understanding of the customers’ requirements.
Eliminate Human Error
Landing the calls to the wrong number is often a challenge that agents face. With click-to-dial functionality, agents can just click on the number (set in predefined format) and the can is initiated to the customer automatically. This eliminates the need to manually dial a number and reduces the possibility of dialing wrong numbers. If any number exists in multiple records, the call will be dialed from the record “click-to-dial” was initiated.
Ameyo Kapture Integration helps customers to reach out to you from multiple channels and agents can handle these interactions in a single intuitive interface. Get your customers to contact you via Email, Call, Chat, and more to improve customer satisfaction. Agents can further add the comments against each interaction while disposing the call. These comments further help the agents to qualify the conversations with accurate query resolution.
Automated Ticket Creation
Integrate Ameyo with Kapture to automatically generate an object/ticket whenever a query comes in. These objects could be attached to existing objects/tickets in the CRM. The call-related data is then tagged to the relevant object/ticket to ensure that there is a complete context for any future actions.
Real-Time Reporting & Monitoring
Ameyo integrated with Kapture CTI allows supervisors to get a run-down of agents’ performance and other call-related activities. Supervisors can monitor an agent’s productivity while monitoring the live calls and provide assistance to qualify the conversations better. With Ameyo’s comprehensive reports, supervisors can analyze the data with a holistic view of call flow, call source, call duration, etc., and use these reports to modify their strategies and train agents to make informed decisions.
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Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Sankar Rao A.
Director - Products
Sr Network Engineer
Head of Electronic Banking
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014