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Kapture Integration with Contact Center Software Solution

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Ola
Aegon Life
SC
BYJU'S
ZOHO
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Power charge your Helpdesk Support with Ameyo and Kapture Computer Telephony Integration

Automate-Operations-with-Single-Sign-On

Automate Operations with Single Sign-On

Contextual-Interactions

Contextual Interactions

Omnchannel-Support

Omnchannel Support

Real-Time-Reporting-and-Monitoring

Real-time Reporting & Monitoring

SSO

Automate Operations with Single Sign-On

Ameyo Kapture integration allows agents to sign into Kapture with registered credentials, without having to switch between multiple tabs. Increase agents’ productivity with one Username and Password authentication. With single credentials, agents can retrieve customer information like previous interaction history, call recordings, call disposition, etc., on a single screen.

Preserve-the-Context-of-Conversation

Preserve the Context of Conversation

Allow your agents to have qualified conversations by providing them with relevant customer information. Once the call gets connected, agents can deliver personalized services when given an insight into customer information. With an auto-pop up, the customer’s previous record, allowing a comprehensive understanding of the customers’ requirements.

Knock-Out-Human-Error

Eliminate Human Error

Landing the calls to the wrong number is often a challenge that agents face. With click-to-dial functionality, agents can just click on the number (set in predefined format) and the can is initiated to the customer automatically. This eliminates the need to manually dial a number and reduces the possibility of dialing wrong numbers. If any number exists in multiple records, the call will be dialed from the record “click-to-dial” was initiated.

Omnichannel-Support

Omnichannel Support

Ameyo Kapture Integration helps customers to reach out to you from multiple channels and agents can handle these interactions in a single intuitive interface. Get your customers to contact you via Email, Call, Chat, and more to improve customer satisfaction. Agents can further add the comments against each interaction while disposing the call. These comments further help the agents to qualify the conversations with accurate query resolution.

ticket-distribute-new

Automated Ticket Creation

Integrate Ameyo with Kapture to automatically generate an object/ticket whenever a query comes in. These objects could be attached to existing objects/tickets in the CRM. The call-related data is then tagged to the relevant object/ticket to ensure that there is a complete context for any future actions.

Real-Time-Reporting-&-Monitoring

Real-Time Reporting & Monitoring

Ameyo integrated with Kapture CTI allows supervisors to get a run-down of agents’ performance and other call-related activities. Supervisors can monitor an agent’s productivity while monitoring the live calls and provide assistance to qualify the conversations better. With Ameyo’s comprehensive reports, supervisors can analyze the data with a holistic view of call flow, call source, call duration, etc., and use these reports to modify their strategies and train agents to make informed decisions.

Deliver Better Service by Integrating Your Existing Applications with Ameyo​​

freshdesk
Freshdesk Integration

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zendesk integration
Zendesk Integration

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zoho-integration
Zoho CRM Integration

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Sankar Rao A.

Director - Products

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
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Shivam M.

Sr Network Engineer

Our connectivity increased with retry time and campaign settings.Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. Ameyo is economical. Its flexibility with interating different CRM and it will keep stable.
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Ehab M.

Head of Electronic Banking

Easy to use and customize application with excellent support team
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Mitesh S.

System Support Engineer

I like this software because of the capability to handle large numbers of call flows. I like the efficiency of this software like how it works and gave us the option to supervise the agents activity on a real time basis and the proper reports which helps alot to conclude many things.

The Ameyo Advantage

Leader in Customer Experience & Contact Center Solutions

Work from Home Ready with Ameyo’s Unique Offerings

Honorable Mention in Gartner Magic Quadrant for 3 Years

Work from Home Ready with Ameyo’s Unique Offerings

Awarded Frost & Sullivan Asia Pacific CCI Leadership Award

Work from Home Ready with Ameyo’s Unique Offerings

Deloitte Technology Fast 500 ASIA PACIFIC, 2014

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oriente
hdfc
byjus
zoho
bankbazaar
ikea

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