Letting the Customers Do it Themselves
Deliver an empowering experience by getting out of the customer’s way by providing self service portal and help them serve better
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With a knowledge base software, make it easy for the customers to access the relevant documents to get answers to all their questions independently. The lesser the dependency that the customers have on the customer service executives, the happier they are.
The Bot answers queries
Ameyo chatbot integration allows you to leverage the power of artificial intelligence to answer the routine issues quickly and efficiently. In case the bot it stuck at some question, seamlessly transfer the conversation to a live agent, without any hiccups or break at the customer’s end.
Let the Customers manage their tickets
A customer portal provides the customer with a place to manage their tickets. Be it creating a new ticket, or adding a note to an open ticket, viewing its status and even reopening a ticket – the customers can do it all in the palm of their hands with a mobile customer portal.
Modernize Your Help Desk System With Omnichannel Ticketing
Support your customers by enabling them to raise tickets from any channel they choose.
Automate ticketing operations to improve help desk agent productivity.
Empower your agents with best customer support tools, insights, and knowledge.
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist