Taking the first step to self-service
Increased Visibility for Customer
The customer portal will be the go-to place for them to manage and view their tickets. With an easy interface, the customers are able to create as well as monitor or reopen the tickets. Additionally, the supervisor or the agent can leave an external note for the customer, asking them for some details or informing them about minor updates.
Leaving a Mark
Seeing your brand logo or the business theme in the portal’s interface reassures the customers of the authenticity of the portal. Ameyo’s customer portal allows you to maintain a uniform theme and look across your website or mobile apps to instill a sense of familiarity among the customers and give offer them memorable customer service experience.
Customize to your Needs
Personalize and customize the portal to make it your own and, not just on the basis of its look and feel, but in terms of the functionality as well. With Ameyo mobile SDKs and helpdesk APIs, you get to integrate the customer portal within your application also – allowing the customers to raise a ticket from within the app itself.
CUSTOMER SUCCESS STORY
Find out how Ameyo helped a leading telecom organization address specific technology obstacles impeding the speed,
flexibility and quality of the customer service.