Customer Service Tools That Boost Agent Productivity

Empower your Agents with the Best-in-Class Customer Service Tools

Unified Platform for All Activities

Agents can access all support tickets, customer data, and related interaction history on a single screen with Unified Agent Desktop as a customer service tool. With no need of toggling between different screens, agents can perform faster complaint resolution, manage multi-channel interactions on one screen, and can optimize their overall operational efficiency.

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AI-Based Customer Insights

To provide a personalized customer experience, understanding your customers is the key. Ameyo offers AI-based customer sentiment analysis capability to your agents to analyze customers’ emotions and to create personalized experiences for them. Customer sentiment analysis capabilities allow agents to truly understand a customer’s state, which helps in ticket prioritization and quick resolution to avoid further escalations. Customer support tools with real-time insights about customer sentiments also help in intelligent routing to avoid customer aggravations.

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Integrated Knowledge Base

Knowledge base helps agents to quickly answer customer queries in real-time. Empowering agents with easy access to this information helps them to save their time by quickly answering the queries. You can compile various FAQs and product-related informational articles in your call center knowledge base which can be easily integrated with Ameyo’s helpdesk management software.

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Low Complexity Tickets

Cut down the extra work of your agents on closing and updating lower complexity tickets or first call resolution tickets. Ameyo help desk software lets you create LITE tickets for interactions where the ticket is resolved in the first contact and no additional actions are required to close it. Agents can save time through a one-step resolution for all the tickets that are closed in the first conversation.

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Field Agent Capabilities

Streamline your field service operations by allowing field agents, who provide services at the customer location, an easy access to tickets on-the-go. With Ameyo FusionCX, the tickets are pushed through a back office agent who can update the ticket status in real-time while field agents connect with customers on the field to resolve their queries. This helps to expedite your last mile ticket resolution and ensure customer delight.

Mobile Agent Capabilities

Your agents going remote shouldn’t impact your call center. Ameyo Mobile Agent Application works as a comprehensive contact center and empowers agents with- dialers to automate your outbound calling, WebRTC for enhanced voice quality, CTI integration to access all the customer information along with agent self-tracking for routine tasks – calls handled, number of breaks.

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Team Collaboration Capabilities

When an agent needs assistance to solve a customer query, he can check if other agents are available to help him and can internally call the specific agent, while being on call with the customer. This real-time collaboration will enable faster intra-communication and much faster query resolution. Customer Service tool enables agents and supervisors to internally collaborate with one another through internal chat option.

Cross-Campaign Capabilities

As agents move to different campaigns based on business needs, Ameyo offers a multi-campaign login option that empowers businesses to optimize their agent performance and productivity. Cross-campaign management enables agents to interact with their customers across different channels and resolve tickets based on priorities.

The Guide to Helpdesk Management System

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Ameyo empowered Awash Bank with an end-to-end system

Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience

Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank

Ameyo is a feature-rich solution with several integration capabilities

We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.

AlHashem
Contact Center Manager

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot

We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering beyond expectations.

Kumar Konar
Collection Head

Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution

At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader

Metro Edge Technologies increases its productivity by 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO

Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution

The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist