Customer Service Tools That Boost Agent Productivity
Empower your Agents with the Best-in-Class Customer Service Tools
Unified Platform for All Activities
AI-Based Customer Insights
Integrated Knowledge Base
Low Complexity Tickets
Field Agent Capabilities
Streamline your field service operations by allowing field agents, who provide services at the customer location, an easy access to tickets on-the-go. With Ameyo FusionCX, the tickets are pushed through a back office agent who can update the ticket status in real-time while field agents connect with customers on the field to resolve their queries. This helps to expedite your last mile ticket resolution and ensure customer delight.
Mobile Agent Capabilities
Team Collaboration Capabilities
When an agent needs assistance to solve a customer query, he can check if other agents are available to help him and can internally call the specific agent, while being on call with the customer. This real-time collaboration will enable faster intra-communication and much faster query resolution. Customer Service tool enables agents and supervisors to internally collaborate with one another through internal chat option.
As agents move to different campaigns based on business needs, Ameyo offers a multi-campaign login option that empowers businesses to optimize their agent performance and productivity. Cross-campaign management enables agents to interact with their customers across different channels and resolve tickets based on priorities.
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
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