Single View Of Customer
Get interaction context of customer with all-inclusive customer view
Drive Contextual Interactions with Customers
Store customer information in CRM view and make it accessible for agents, supervisor, and administrator. Agents can easily get a hold of contextual information and conversation history through customer data and be equipped with a better response for next interaction.
Track Missed Interactions
Filter missed interactions with your customers and resolve them with Customer help desk software. Track customer’s query across channels and provide a personalized experience to them by fetching the context of the missed conversation.
Customer Interaction Journey
Understand the path that your customer is taking to reach you and respond to the conversations on their preferred channels. View all (open as well as closed) past interactions of a customer across channels.
Real-Time CRM Updation
Update customer information in third party CRM or existing CRM in real time to increase the efficiency of agents. Reduce the conversation handling time and access the saved information to enhance the productivity.
Reply via Multiple Media
Reply to any interaction using email, chat, call with a single click. No matter where your customer is coming from, you can reply to them via any channel through a single screen.
Manage Interactions with Omnichannel Contact Center
Respond faster to emails via automatically generated interactions and delight your customers with quick response
Manage inbound and outbound calling to make each interaction count. Get contextual data of each conversation with live recording
Use Web Chat, In-App Chat and Chat Messenger to initiate and receive interactions from your customers
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
CX Senior Specialist
Unitel embarks on a journey of digital transformation with Ameyo
Since deploying Ameyo solution – IVR interactions increased almost 20%, taking from physical and costly agents to self-service. The way we configure the IVR system is very smooth and drag & drop and doesn’t involve IT & engineers.
Chief Information Officer
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution
Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution. It provides tremendous data utilization and configuration capabilities that makes it a choice for premium service providers. We are using this solution for our international as well as domestic processes for its shortest response time and amazing dialer capabilities.
Vikram Singh Nathawat
Director and Co-Founder
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