Single View Of Customer
Get interaction context of customer with all-inclusive customer view
Drive Contextual Interactions with Customers
Store customer information in CRM view and make it accessible for agents, supervisor, and administrator. Agents can easily get a hold of contextual information and conversation history through customer data and be equipped with a better response for next interaction.
Track Missed Interactions
Filter missed interactions with your customers and resolve them with Customer help desk software. Track customer’s query across channels and provide a personalized experience to them by fetching the context of the missed conversation.
Customer Interaction Journey
Understand the path that your customer is taking to reach you and respond to the conversations on their preferred channels. View all (open as well as closed) past interactions of a customer across channels.
Real-Time CRM Updation
Update customer information in third party CRM or existing CRM in real time to increase the efficiency of agents. Reduce the conversation handling time and access the saved information to enhance the productivity.
Reply via Multiple Media
Reply to any interaction using email, chat, call with a single click. No matter where your customer is coming from, you can reply to them via any channel through a single screen.
Manage Interactions with Omnichannel Contact Center
Respond faster to emails via automatically generated interactions and delight your customers with quick response
Manage inbound and outbound calling to make each interaction count. Get contextual data of each conversation with live recording
Use Web Chat, In-App Chat and Chat Messenger to initiate and receive interactions from your customers
Ameyo Helped us in Attaining our business goals
Ameyo paved the way for us by automating solutions to our requirements. We have been able to monitor our execution of the business processes, consequently expanding our presence and attaining our business goals
National Life & General Insurance Company
Supportive and Cooperative Team
Ameyo Engineers, Account Managers, and Project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
IT Manager, Admerex Solutions
Our Customer Satisfaction Improved Greatly
Ameyo ensured the proper monitoring of issues is done because of which ‘Chili’ has increased customer satisfaction greatly
Advanced Capabilities to Improve Customer Experience
Ameyo assisted us to enhance our customer experience with its advanced capabilities.
General Manager SP Madrid
Ameyo customized the Solution as per our Requirement
“We wanted a flexible solution with customization as our organization progressed. Ameyo understood our business well and programmed the call flow and the telephony. I think it’s incredible.”
General Manager, Customer Service – Spoton
Empowered us with an end-to-end System
“Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience”
ASSOCIATE DIRECTOR-IT INFRASTRUCTURE, JABONG
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