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Great Place to Work - Certified

Single View Of Customer

Get interaction context of customer with all-inclusive customer view

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Aegon Life
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BYJU'S
ZOHO
swiggy
customer-data

Drive Contextual Interactions with Customers

Store customer information in CRM view and make it accessible for agents, supervisor, and administrator. Agents can easily get a hold of contextual information and conversation history through customer data and be equipped with a better response for next interaction.

track-missed-conversations

Track Missed Interactions

Filter missed interactions with your customers and resolve them with Customer help desk software. Track customer’s query across channels and provide a personalized experience to them by fetching the context of the missed conversation.

customer-support

Customer Interaction Journey

Understand the path that your customer is taking to reach you and respond to the conversations on their preferred channels. View all (open as well as closed) past interactions of a customer across channels.

Real-Time CRM Updation

Real-Time CRM Updation

Update customer information in third party CRM or existing CRM in real time to increase the efficiency of agents. Reduce the conversation handling time and access the saved information to enhance the productivity.

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Reply via Multiple Media

Reply to any interaction using email, chat, call with a single click. No matter where your customer is coming from, you can reply to them via any channel through a single screen.

Manage Interactions with Omnichannel Contact Center

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Email

Respond faster to emails via automatically generated interactions and delight your customers with quick response

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Voice

Manage inbound and outbound calling to make each interaction count. Get contextual data of each conversation with live recording

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Chat

Use Web Chat, In-App Chat and Chat Messenger to initiate and receive interactions from your customers

whatsapp-ebook

EBOOK

Handbook to Effectively Use WhatsApp for Customer Service

Download Ebook View All Ebooks

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