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Globiva

"Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel Solution."
- Vikram Singh Nathawat
Director & Co-founder, Globiva


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Use Case

Managing remote operations with 3000+ agents in the BPO

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Region

India
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Industry

BPO

Globiva - Introduction

Founded in 2017, Globiva is a leading Business Process Management company. With a wide variety of innovative business solutions and premium BPO services, the company is serving key industry verticals, essentially high-end customers looking out for niche and absolutely exclusive services.

Challenges

  • Real-Time Monitoring of Operations
  • Scalability Issues
  • No Business-Specific Insights
  • Low Conversion Rate
  • Low Data Utilization Capabilities

Solutions

  • Unified Platform for different communication channels
  • Advanced Auto Dialing Capabilities
  • Rule Engine Configurations
  • Comprehensive Monitoring and Tracking via Real-Time Dashboards
  • Business-Specific Reports related to process performance, campaign productivity, and particular user session

How Ameyo assisted Globiva

Ameyo’s Omnichannel Customer Engagement Solution was designed such that it enabled Globiva to keep consistent monitoring on all its operations as well as agents’ performance. Since the company serves a variety of  businesses including e-commerce companies, card companies, and insurance and  loan companies, Globiva had to ensure consistent and unremitting customer service and sales processes via different communication channels. Ameyo’s solution helped them with their exact requisites.