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Quick Checklist: Work from Home Vs Office

Is Remote Working a good idea for your contact center?
This Free Checklist Has The Answers

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As a knee-jerk reaction combined with lockdowns and movement restrictions laid down by governments to tackle the spread of COVID-19 virus, many contact centers adopted remote working.

However, many are still skeptical about the long-term effects of remote working and questioning if this is the best option for their call center.

Here is a checklist to help you answer the most common questions about remote working such as:

  • Improving your ROT
  • Talent Allocation to ensure optimization of resources
  • Legacy PBX system Vs Modern Contact Centers
  • Driving remote customer experience
  • How to choose the best remote contact center software for your business