Call Center Management Software Features
Manage your contact center with a complete range of call center software features to ensure hassle free customer engagement
Inbound, Outbound and Blended
Handle All Your Inbound, Outbound and Blended Call Center Processes With Ease and Flexibility.
Take phone support to a whole new level with a flexible and highly customizable Interactive Voice Response (IVR) software.
Automatic Call Distributor(ACD)
A telephony system to answer and intelligently route the incoming calls to the right department
Apply the most suitable calling strategy to reach out to your customers through simultaneous inbound and outbound campaigns for improving agent utilization.
With Ameyo’s smart call center software, agents don’t need to manually punch the numbers. Connecting with customers in a single click improves agent efficiency.
Unified Agent Workbench
Single window workbench that helps call center agents to reduce average handling time (AHT).
Computer Telephony Integration (CTI)
Seamlessly Integrate Ameyo Call Center Software with Leading CRM Integration Connectors and Helpdesk Applications
Integrate Ameyo with Freshdesk Mint and improve agent productivity with personalized customer interaction. Build customer relationship with smooth helpdesk ticket management.
Revolutionize your contact center’s efficiency with Ameyo’s Salesforce integration and improve customer experience many folds. Connect Ameyo with Salesforce CRM to delight your customers.
Integrate Ameyo with Zoho CRM to ensure seamless customer interaction management and deliver class apart customer service.
Improve agent productivity by integrating Ameyo with Sugar CRM. Streamline the outbound calls and automate workflow. Empower your agents to deliver personalized customer experience.
Boost your agent efficiency and customer satisfaction by integrating Ameyo and Lead Squared. Capture the leads at one place and manage lead activities.
Integrate Ameyo with Zohodesk to make your contact center’s operations seamless. With enriched functionalities like call context association preserve context across customer’s journey.
Make your agent’s life easy with Ameyo-Freshsales integration. Agents can deliver personalized services to their customers with click based object association ensuring that the context is preserved throughout customer’s journey.
Manage Multiple Call Center Workflows and Analyze Agent’s Productivity Efficiently
Install out of the box self monitoring application into your call center management software system and help your agents to analyze their activities including average handling time, number of calls attended and converted.
Record each interaction between your customers and call center agents to manage the data for quality and performance assessment.
With call snooping feature, managers can monitor agents by listening their live calls during any conversation with the customer to ensure call quality standards are being met.
Mangers can step up the conversations If required to handle interactions better by assisting the agents and give cues for better interactions without hampering customer experience.
Allow managers to participate in the conversation going on between the agent and customer, if required. This call center software feature reduces multiple transfers and customer wait time by resolving issues in real-time.
Reports and Dashboard
Track and Monitor Call Center Metrics in Real-Time Through Smart Customer Interaction Management Reporting
Real Time Agent Monitoring
Monitor each campaign easily with intuitive call center management software and take action on the basis of consolidated call summary, agent summary and customer summary dashboard.
Track the agent productivity with a single click. Synthesize large amounts of data and generate reports to get valuable insights into customer service integrations.
Bird’s Eye View
Customize operation metrics, supervise each campaign individually, consume data with visual representation and identify the performance gaps for campaigns to improve operational efficiency with Ameyo Bird’s Eye View application.
Guide to Select the right call center software
for your business
Weave the complete customer engagement strategy
Improve your call center operations with a call center software solution that covers all your outbound and inbound call center needs.
Learn more about how you can run a call center better: