Contact Center Solutions | Features | Ameyo Omni

Omnichannel
Contact Center Software

Get the best features of contact center solutions to manage unified customer interactions across Voice & Digital channels

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Omnichannel Conversations

Manage Omnichannel Interactions Effortlessly with one-stop Contact Center Solution for Chat, Voice and Email

Email

Respond faster to customer emails using inbuilt email editor and templates. Delight your customers with quick response time

Voice
Voice

Manage inbound and outbound contact center processes to make each interaction count. Get contextual data of each conversation with Voice recording.

Chat
Chat

Use Web Chat, In-App Chat, and Chat Messenger to initiate and receive interactions from your customers.

social
Social
Smart contact center solutions diversify your customer interactions with social media platforms and help you be responsive to each interaction personally.
Single-view
Single View of Customer

Give your Agents a cross channel customer view  on a single screen and help them get ready for every interaction on every channel without losing any context

Automate Contact Center Operations with ease

Let your Contact center solution Intelligently Automate Operations to Sustain Continuous Conversations Across Channels

auto-customer-buketization
Conversation Resolver
Append multiple related interactions into a single conversation to avoid losing conversation context and see a complete picture of your customer journey.
Routing-rules
Omni Routing

Direct incoming interactions via multiple channels to the right contact center agent at the right time using business rules to facilitate a faster response.

Automation
Automation Rules

Build an effective Contact Center Process by automating business actions based on events and time-based triggers. It lets you save time and improve customer engagement by automating the next best action.

Customer Journey

Map Customer Journey across touchpoints with a smart Omni channel Contact center software

Ticket-Prioritization
Map Conversation Journey

Get a complete view of your customer’s conversation journey across channels and preserve the context of interactions throughout the conversation.

multichannel
Customer’s Preferred Channel
Remove barriers of different media and reply to your customers on their preferred channels. Maintain a contextual flow in each conversation, thus always assisting agents with the right response.
Omni-channel
Universal Agent
Simultaneously manage inbound and outbound Customer-Agent conversations with a Universal agent. Ameyo contact center software solution lets you manage resources optimally.
merge
Merge Interactions to Preserve Context

Unify multiple interactions into one conversation while maintaining the context of customer query.

Reporting and Dashboards

Monitor, Schedule, and Report All Your Omnichannel Contact Center Interactions Intuitively

summary-report
Channel Reporting

With Ameyo’s contact center software solution, get reports for all the channels – voice, email, social media or chat

Prioritize-customer
Agent Effectiveness

Know how productive your contact agents are by monitoring their performance on relevant metrics

Live Monitoring

Real-time monitoring on process level to get details about the source, current activity or state

Learn how BankBazaar brought down its Average Customer handling time with Ameyo

Great Customer Service is Just a Click Away!

Have an Expert Guide You Through a Live Demo of Ameyo Omni

ADDITIONAL RESOURCES

Weave the complete customer engagement strategy

Improve your customer service operations with contact center solutions that cover all your outbound and inbound contact center needs.

Learn more about how you can run a contact center better: