Contact Center Software
Get the best features of contact center solutions to manage unified customer interactions across Voice & Digital channels
Manage Omnichannel Interactions Effortlessly with one-stop Contact Center Solution for Chat, Voice and Email
Respond faster to customer emails using inbuilt email editor and templates. Delight your customers with quick response time
Manage inbound and outbound contact center processes to make each interaction count. Get contextual data of each conversation with Voice recording.
Video chat support to deliver differentiated and humanized customer service with video call conferencing, recording, co-browsing and live monitoring and much more to boost first call resolution.
Automate Contact Center Operations with ease
Let your Contact center solution Intelligently Automate Operations to Sustain Continuous Conversations Across Channels
Direct incoming interactions via multiple channels to the right contact center agent at the right time using business rules to facilitate a faster response.
Build an effective Contact Center Process by automating business actions based on events and time-based triggers. It lets you save time and improve customer engagement by automating the next best action.
Map Customer Journey across touchpoints with a smart Omni channel Contact center software
Map Conversation Journey
Get a complete view of your customer’s conversation journey across channels and preserve the context of interactions throughout the conversation.
Customer’s Preferred Channel
Merge Interactions to Preserve Context
Unify multiple interactions into one conversation while maintaining the context of customer query.
Reporting and Dashboards
Monitor, Schedule, and Report All Your Omnichannel Contact Center Interactions Intuitively
With Ameyo’s contact center software solution, get reports for all the channels – voice, email, social media or chat
Know how productive your contact agents are by monitoring their performance on relevant metrics
Real-time monitoring on process level to get details about the source, current activity or state
Want to add WhatsApp as your Customer Service Channel?
Weave the complete customer engagement strategy
Improve your customer service operations with contact center solutions that cover all your outbound and inbound contact center needs.
Learn more about how you can run a contact center better: